Scentsational Avis 

They advertise items in stock (which they clearly don't have )
Take your money...and leave you in limbo...
Cowboys......

Stay well clear...

I ordered a Boss bottled aftershave. There was no spray mechanism like every other boss aftershave I have ever ordered. Beware this is likely a fake.

Only read the reviews after purchase because it was such a good price, was a bit wary after seeing the reviews but thought I would give them a chance. Order turned up, next day as ordered, no problems with delivery and item was as expected.
Would recommend.

Do not trust this company.They promise next day delivery if you order before 2pm and spend a certain amount of money. They state that DPD will deliver the next day. LIES! They say this to get you to spend more and in fact the delivery takes at least 2 to 3 days. Also, are the products genuine or snide false products? You can decide for yourself, but my advice is to give this business a very wide birth, unless you want to be seriously dissapointed.

Horrible experience, the mini disfuser arrived broken, with fingerprints on it, I has to send in videos and pictures of it not working, when I send it back I was told someone had to certify it was broken in order to process a replacement, and that would take at least two weeks. I will not be buying from them again, try Aroma 360, this company is a want to be of them.

Ordered a perfume from here and never received it. Contacted customer service and they were rude, didn’t offer any apology and sent me fake screenshots of a conversation with ‘Evri’ saying that they would not refund me. Also sent me another customers personal details accidentally. Awful customer service and clearly a dodgy company, do not order from them !!!!!!

Fake perfume, I purchased prada luna rossa black 100ml, it is fake.
Do not waste your money.

Bought a bottle of Loverdose. Clearly a fake! Perfume is orange when it should be transparent, the vaporiser is plastic and not the normal black one and the label is wrong. It smells faintly of the scent of Loverdose with a strong alcohol smell. They had the cheek to say they only sell real perfumes! Do not buy! Terrible company!

I was a bit sceptical about ordering from this website as hadnt really heard of it before but decided to go ahead Ordered perfume on the 15th December and was sent confirmation and that it would be delivered well in time before Xmas with 3-4 days tracked delivery. Payment was taken straight away. After 4 days I hadn't recieved any further updat however as its Xmas just thought it's taking a little longer. Yesterday, 21st December.....6 DAYS after purchasing my item I recieved an email to say my order has been cancelled. Obviously I'm confused as I've had no notification or email, so rang the customer service helpline to be told its out of stock!!! What a joke!!! I explained to the lady that this is a Xmas present and I haven't recieved any email notifying me this is the case. She apologised and said one should be sent, but is this what's said to all the other customers as it seems I'm not the only one. I said it's a joke and bad as they're quick enough to take my money and when will I get a refund? To be told its been processed on their side and will take 2 working days so should be today. As of writing this review no refund has gone in to my account. I've had to purchase another from a didferent site, leaving me out of pocket and as its xmas many people are struggling. Absolutely disgusting

Despite the mixed reviews, I decided to order perfume from this company, well before Christmas (16th December). I received a confirmation email, which bizarrely had a Return Request attached to it. As I had not cancelled the order, I phoned up and was reassured that the company send these out routinely. The lady I spoke to said that there was plenty of stock and that I would receive this by Wednesday (2 days later). Today I received an email to say my order was cancelled - when I called I was told it was out of stock. They must have known this when accepting my order - now it's just days before Christmas and I have to source it from elsewhere. Would never use it again - shocking communication and poor customer service. No point in having good prices if you can't fulfill orders!!!

I just bought Stronger with you intensely from them as it is really hard to find due to it being discontinued, saw the deal and snapped it up.

After placing the order, I read reviews and was sceptical as they weren’t very good. Following this, I sent an email asking about shipping times and if they actually had the fragrance in stock. Lo and behold, I get an email saying your order has been refunded.

WHY DISPLAY SOMETHING IF YOU DONT EVEN HAVE IT AT ALL

Do not order!!! Ordered some perfume that said in stock, even received an email to say the item had been processed and payment taken. Had no further dispatch email so could not track item. Called them and was told that item was actually out of stock. They hadn’t even bothered to let me know. Quick enough to take the money though!

Ordered a product at a very good price, then I noticed it was after the date it should have arrived and it wasn't here. Contacted them to ask where it was, and they saod Evri had lost it in the network. No stock left and a refund would be issued and with me in 3 working days. This was 9 days ago and still no refund. Contacted them again and just got told they apologised and that it had be refunded.

It saw a really good deal on a designer fragrance, the retail price is 150$ but the deal was for 89$. I thought it looked a little sketchy at first but there was 14$ priority shipping. It said 48 hour delivered but it can delayed only one day. But when the fragrance came in, it was perfect condition. And the cologne smells great, you can it’s authentic.

I made an order paid for next day delivery I have not received any email
With any sort of tracking number I have emailed twice no response this needs to get sorted asap

From the very beginning, my experience with this company and my order #329295 has been nothing short of a nightmare. I felt compelled to share my experience as a warning to potential customers.

First and foremost, I was provided with a tracking number, only to later discover that my order was actually shipped under an entirely different tracking number with DHL. This discrepancy should have raised red flags, but unfortunately, it was just the beginning of the problems.

The DHL courier responsible for my delivery left my order with an unknown individual, someone I had never seen before and couldn't identify. I promptly opened a case with DHL, and to my dismay, their response via email was that my package had indeed been left with someone, but the driver was utterly incapable of providing the specific flat number. This lack of accountability was frustrating, to say the least.

In desperation, I reached out to Scentsational for assistance. However, at this point, their customer service seemed to vanish into thin air. They stopped responding to my emails altogether, leaving me in the dark about the status of my missing order.

This experience has left me deeply disappointed and frustrated. It's abundantly clear that this company lacks the professionalism and competence one should expect from an online retailer. As of now, my order remains missing, and no one from Scentsational has stepped up to offer a resolution.

I strongly advise potential customers to steer clear of this company. There are far better options available with established retailers who actually know how to manage their business and provide reliable customer service. It's no surprise that so many small companies like this one are struggling or going out of business given the abysmal service they provide. Save yourself the trouble and buy from a reputable source instead.

Placed an order on My 29th. Paid for 2 day delivery. Item still not received (July 10th).

I contacted, was told the items would be resent. I was not provided a tracking number for new deliver. I requested this multiple times via email. No reply.

Filled in a fresh contact form about the issue. Received a reply but provided details from the order not fulfilled. I reply to this. Ignored again.

Filled in a 3rd fresh contact form requesting a refund. Ignore once more.

Excellent customer service. I ordered a few items (which were good value and arrived promptly), but one item was missing in the parcel when it arrived. I emailed to explain this and got a rapid reply and, as soon as I had sent a photo of my delivery label so they could investigate, they sent the missing item so quickly it arrived in less than 24 hours. Very impressed with the response.

I purchased a bottle of Giorgio Armani aqua di gio parfum, and I live in the United States it took less than a week to arrive, and of course being a first-time customer I had some concerns so I reached out, and Richard the customer service representative was Johnny on the spot he was extremely helpful, and nice I would recommend this outfit to anyone looking for fragrances I give them a 10 out of 10 rating and I will definitely be back to do more business

I ordered a Oud for Glory Lataffa perfume for the first time with Scentsational (have already ordered several times with other sellers) but I have to say that I was extremely impressed with 1) the attention and care of how beautifully and securely packaged was my perfume box, 2) how fast I was delivered: only 2 days delivery to London and with a free postage!
I am definitely a super happy customer and will now order my Oud for Glory from Scentsational! Thanks ever so much for your 5 stars service and care to customers... you won one another! :)