Scentsational Avis 

Ordered a perfume, found it cheaper elsewhere so emailed company about returning. They gave me instructions and I followed them exactly. Sent the return using SIGNED DELIVERY. They told me it would take a few weeks for return to be processed as they are busy. Nearly two months later, I email asking about the refund. At first they claimed they did not receive it. After telling them I sent it with signed/tracked delivery, they stopped responding to my messages. Stooped so low for all of £60 or so!

I have ordered perfume online from amazon a couple of times and have been disappointed by either receiving things very late, or receiving fake perfume. So to discover this company, and to receive EXACTLY what I ordered, and on time, I'm very impressed and will be ordering more things in the future

EDIT 3: The company reported my review to Trustpilot claiming that they don’t think it’s based on a genuine experience. I have provided my correspondence with the company to Trustpilot. I believe this review will stay. But the whole experience with this company has been extremely annoying: the company first accused me of leaving bad reviews daily in their response to my review, then they deleted their accusatory reply without any public apology and tried to convince me to change my review in exchange for a full refund, finally (once all efforts failed) they reported my review as not-genuine experience.

EDIT 4: The company published the below reply after failing to take down my review and probably reading my 3rd edit above. A week after I received the first item, I received the second item (the one that was missing) yesterday. This is on top of a nasty (now deleted) reply from the company and efforts to discredit my review. The company continues to be a joke with their (second, not yet deleted) reply. I did not receive any refund. The company's email to me implied that they would refund me if I would consider a revision of my review. To which, I replied, they should first think about compensating their customer for the inconvenience rather than asking for a revision of a review against a refund. The whole experience is an example of how not to treat a customer.
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OTHER EDITS are below
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I ordered two items and the box (big enough to contain both items) only had one of the items that I ordered. While the company charged me for the delivery and the product cost, they did not send a hair product costing £15. I would be extremely careful not to order them anything expensive. I am not sure if they will send me the missing product or refund me. The company seems to be a scam.

EDIT 1: Following my complaint, the company stated that they've now sent me the missing item. Please NOTE their response to my complaint below, which accuses me of leaving "reviews daily for websites". I guess no need for another edit to show how this company views and treats its customers.

EDIT 2: The company deleted its accusatory response without a public apology.

No second purchase from this retailer from me. Even though their price may seem lower, it may end up costing you more (in time and in money as you may have to buy another product while waiting), not to mention their rude communication style.

Very happy with the service, there was an issue with the delivery address but that was my fault. Contacted customer service email/phone and the issue was rectified promptly. Delivery was redirected and arrived the following day. Products look fabulous as ordered for Mother’s Day. Richard was extremely helpful and prompt in his response. Definitely will buy again. Kay

Evri as usual lost my order, scentiational need to think about the delivery companies they use for their company.

Richard made good and the perfume got to it’s destination.

Luxury product, competitive prices, speedy delivery. One odd thing is that the shipping confirmation email stated "Hermes" but the tracking number didn't work, so I reached out and was told it was actually an error in the email as it was a actually a DHL shipment (I much prefer DHL anyways). Otherwise highly recommended.

Firstly the price of the perfume was brilliant, great value for money.
Only hick up was the first courier (Hermes) failed to deliver but no surprise there!!!
However I emailed Scentsational and a fantastic guy call Richard emailed me straight back and could not have been more helpful!!! Arranged for DHL to do a next day delivery which they did and hey presto crisis averted (it was a Xmas present)!!!
Will definitely use them again and would 100% recommend 👍

Outstanding after sales service - My order was unfortunately not able to be delivered at all for Christmas - in stepped Richard who ensured that i could choose another item and that it got to me in time to wrap and put under the tree. Sometimes problems occur.....it's how they are dealt with after this that is truly the measure of a business - Recommended!!

Would not order from scentsational again I’m sad to say. Ordered a product and that part was fine. Product came. Then I needed to return it. Information on website wrong regarding returns. Messaged them 3 times and no acknowledgment or response. Never received returns form or info on how to return. Hence 30 days past now can’t return. Very untrustworthy. This was my first time ordering from them and not a good experience therefore would not recommend them.

Never ever again!! that's all i can say.

Outstanding service!!!

Excellent choice of products at very competitive prices.

I had a small issue with leakage during shipping, Richard sent a replacement immediately without any fuss.

I will certainly order from them again.

Ordered and item was out of stock. Offered an alternative and a discount/refund. After exchanging a few emails with Richard Zuber I have now received the alternative product and a refund. He was very responsive and cares about the customer experience. Would order from Scentsational again 👍

Great website - so much to choose from too!
Excellent customer support from Richard - thank you.
Highly recommend.

My nan ordered some haircare supplies over the phone with scentsational and they were really helpful so thank you! Delivery was quick as well! Will be ordering again!

Excellent products and customer service. I definitely recommend.

I fell behind on a payment for products purchased (all brilliant products) and Lauren from the Online Chat helped me. So professional and made me feel at ease. She extending my payment which helped massively.. Thank you for being so helpful and I will definately use you again.

Had an issue regarding the delivery (not their fault) and they handled it brilliantly. Responded to my emails and looked into my query really quickly. They had the new package sent out the next day.
I really appreciate this with a company.. nice to know they care!

I placed an order for the entire OLAPLEX and one item arrived leaked but they handled my complaint so well and sent out a replacement. I am really pleased with their customer services.

The company missed out items on the order and took 6 weeks of being overlooked until they agreed to send out replacement bottles.
Richard has now refunded me and has also said he will send out the replacement bottles. I will edit this again once they’ve been received.

so so pleased with the service I have received - special mention to Richard who goes above and beyond to provide excellent customer experience!