Direct Bikes  Avis 

327
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Would give them ten stars if I could. Best customer service. Communications, updates and speed if delivery is excellent. Moped is also very good. Unfortunately I didn't get the name of the customer se... Voir plus

Noté 5 sur 5 étoiles

Wonderful moped. Good experience ordering my sons moped. My son chsnged hi minda about which one he wanted... twice 🤦‍♀️ i emailed customer services about changing our order and they were extremely n... Voir plus

Noté 5 sur 5 étoiles

A big thank you everyone at direct bikes for getting my ninja scooter delivered to me. It's a nice ride, very comfy, they went above and beyond. Can't wait to get the miles on her. Thanks everyone

Noté 5 sur 5 étoiles

Order the Ninja 125 on Sunday night, It arrived Wednesday mid day so happy with that. The build quality is better then expected but for £2000 you expect decent. Once I've registered it and done about... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

327 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 85 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(327)

101 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

No contact

Avoid this company bought a moped last year only did 200 miles had 2 services and couldn't get rid of engine management light (that was on when I bought it) can't get them on phone only through email to discuss problem with moped cutting out I paid for an extra year warranty but won't send part without payment up front!!!..I asked what's the point of warranty and they won't reply gave me 2 garages to look into it and theywon't go near it as had problems with this company in past ...I love the bike but you won't have any help with problems as no phone number nightmare and they post a contract number but that's not true as when you phone it immediately directs you to email them so you can't speak to anyone about issues

1 janvier 2026
Avis spontané
Logo de Direct Bikes

Réponse de Direct Bikes

Your review contains a number of incorrect statements.

You purchased your scooter on 13/03/2025, you contacted us over 5 months later on 31st August 2025 and were advised—more than once—that your scooter was overdue for servicing at an approved service centre. Please see below screenshots of the emails sent to you.

https://www.dropbox.com/scl/fi/icp00k00v7282jpwxxoro/Screenshot-2026-03-27-at-10.28.47.png?rlkey=d4ken0ajafls1ekvqajsgw00p&st=8a9bjfpa&dl=0

https://www.dropbox.com/scl/fi/kv4yxa1vswlaukucpn5p1/Screenshot-2026-03-27-at-10.29.07.png?rlkey=s5tuwx86m2qkfxqo760vyd8dq&st=310lqgqv&dl=0

Despite this, you chose to ignore that your scooter was overdue servicing at an approved service centre and continued to use the vehicle for over a year without servicing it as required.

You have not serviced your scooter twice as required. You have missed three services at an approved service centre. Instead you have taken your scooter to an unapproved service centre who has not been able to turn your engine light off. The garage is not an approved service centre and you need to take your scooter to an approved service centre. We have clearly told you this by email on 1st March 2026. See below screenshot:

https://www.dropbox.com/scl/fi/mvmmffkrd6d172qrmqj1t/Screenshot-2026-03-27-at-11.04.53.png?rlkey=xp55tcjewcphdix9lwtcdkko8&st=cxvskdcd&dl=0

Servicing at an approved service centre is requirement for the continued use and safety of your vehicle and is the case with any scooter or motor vehicle, not just our brand. This is also a requirement under you warranty.

I can also see we also provided you with details of a local approved garage, Mototech, to carry out the required servicing who are happy to service your scooter. Again, you ignored.

Your scooter is supplied with a parts warranty, which you need to adhere to the required servicing schedule. This is standard across all motor vehicles. As you have not serviced your scooter as required, missing three services at an approved service centre, your warranty claim cannot be accepted. This has been clearly explained to you.

On 24th March 2026, we advised you of the cost of the required part which is only £69.20 plus delivery £12.99. See below link:

https://www.dropbox.com/scl/fi/cs8vfl51oxlb92r9q6r0u/Screenshot-2026-03-27-at-10.34.44.png?rlkey=73rhp05xuptx97vqoducj2ki8&st=3x67yzfo&dl=0

This again was also not responded to with payment.

There is no scooter or motor vehicle that you can operate over a year without servicing as required and attempt to claim on warranty.

Our telephone lines are open from 10am to 5pm Monday to Friday please call within these hours.

Thank you again for your review, we trust this now clarifies matters. The Trustpilot platform is only for genuine customer services experiences from our customers.

Noté 5 sur 5 étoiles

Order the Ninja 125 on Sunday night

Order the Ninja 125 on Sunday night, It arrived Wednesday mid day so happy with that. The build quality is better then expected but for £2000 you expect decent. Once I've registered it and done about 1000miles I'll update my review.

25 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

The scooter arrived bang on when they…

The scooter arrived bang on when they said it would. I'm extremely happy with both quality and also price. Rides very well. You really can't go wrong with one of these. Puts a smile on my face every time I take it out. Thanks 👍

16 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

I own a venom moped for last 6 months

I own a venom moped for last 6 months. It's a great moped. Starts on the button every time even after sitting unused for a few weeks during my holiday. Would very much recommend. Thank you so much. Peter.

7 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

I commute everyday and needed a…

I commute everyday and needed a scooter. Came across this site. My scooter came in two days. The distance it travels on a tank of petrol is impressive. Lasts me a whole week without filling up. Their customer service was patient and knowledgeable. Even after purchase they followed up to make sure I was happy. If you're considering buying a scooter this is the place to buy one.

3 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

I have a panther moped which I got from…

I have a panther moped which I got from them. It was my first moped and would so use them again. The moped was delivered on time, safely and exactly like the photos on their site. Been riding now each day for around 5 months. Very good moped, service and communication excellent.

2 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

So many people have trouble

ordered bike on next day delivery paid extra, the bike didn’t arrive contacted company only by email (no phone number).
Bike arrived following day (ordered Wednesday evening delivered on the Saturday)
t&c says 14 cooling off period with email I did this day scooter was delivered
Company email back refusing stating bike was made to order?
Few emails back and forth company told me to sell on eBay or gum tree?!
I gave no measurements or asked for anything detailed just ordered off website that stated in stock
I have lost £2k on this purchase company is awful do not buy

I have lost £2k as the scooter was too small and direct bikes wouldn’t provide an return address

As for delivery it should have arrived ed on Friday I took unpaid day off sat in all day waiting
I emailed at lunch time to a reply stating scooter would be delivered that day but then a lady from Daventry telephoned saying Monday would now be delivered however we was going away on the Sunday which is why I paid for next day delivery that turn up Saturday after complaining
The scooter is still in original packaging as it’s no use to me

20 août 2025
Avis spontané
Logo de Direct Bikes

Réponse de Direct Bikes

Thank you for your review.

The statement that “so many people have trouble” is not accurate. We have supplied over 20,000 scooters to happy customers across the UK.

We do have a telephone number and address are clearly listed on the Contact page of our website, in addition to email support.

Regarding delivery, our records show we attempted to contact you to arrange delivery but did not receive a response at that time. As a result, the scooter was delivered on the next available delivery day. This was accepted by you. Orders placed on Wednesday evening are processed the following working day, in line with our stated delivery terms.

You have received the brand new scooter you ordered, as described on our website.

We do not accept that you have “lost £2,000,” as the vehicle supplied and retained by you is exactly what was purchased.

We take all customer feedback seriously and thank you again for your review.

Noté 1 sur 5 étoiles

Do not buy from Direct Bikes

I bought a Direct Bikes Venom in August and I admit that I read negative reviews but went ahead anyway. It has been sat in a garage for 3 weeks and they have done nothing to help me. If you are seeing this advert, do yourself a favour and go somewhere else. I’m going to Trading Standards now. Direct Bikes have refused to speak to me via email leaving websites like Trustpilot as my only outlet to get the truth out there. Don’t touch them!!

22 février 2026
Avis spontané
Logo de Direct Bikes

Réponse de Direct Bikes

Thank you for your review.

The Direct Bikes Venom scooter is one of our best selling scooters. This scooter is very reliable.

I can see you have supplied no name on the review, we have requested your contact information from you. But to date you have failed to supply. See below screenshot:

https://www.dropbox.com/scl/fi/b8tta4h2s1oodoirc3k7r/Screenshot-2026-02-22-at-18.48.09.png?rlkey=s070xe0y9o7su7jy7kxqhlncp&st=hrqqqlhd&dl=0

If you are a genuine customer you would simply reply with your details via Trustpilot request so we can assist you.

The Trustpilot platform is only for genuine customers of ours.

Noté 5 sur 5 étoiles

I recently bought a ninja moped from…

I recently bought a ninja moped from direct bikes. The team have been amazing throughout the purchase - available by email and reply quickly to all questions.

The moped itself is fantastic - easy to use - great for me. Very satisfied with it.

17 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

New scooter is amazing

New scooter is amazing. They are on the ball Sorted out everything for me. Friendly and professional. Scooter came much quicker than expected. Nice one. Many thanks.

30 novembre 2025
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus