Direct Bikes  Avis 

We purchased my son a ninja 50 but it broke down twice with the same fault within a 100miles. A small plastic part on the fuel system, when it could really do with being metal. Customer service is only via email and inconsistent. Apparently you do not have a right to a refund if you register the bike with DVLA as you are legally supposed to do for road use.
In my opinion you are better off spending a couple more hundred pounds on a brand name scooter. These bikes are cheaper but the reason why is evident once you have used them for short while.

Further more to your reply: the part broke of its own accord , twice in exactly the same place! It is under the seat and cannot be got at without taking off it off. Had the fuel ran on to the hot exhaust who knows what could have happened.
Providing a replacement part is not being generous when you have paid for a warranty.
You may have called us with a withheld number but there is no number to contact you directly as it is just an automated information message giving out an email address - ring the number and try for yourselves!
The 4 so called approved centres from the list you gave me said they do not deal with your bikes. Another untruth!
Throwing mud back is very unprofessional and unfounded, but then after dealing with your so called company I am not surprised.

Very impressive scooter. It arrived in a big box. Took 10 minutes to set up. Spend around £12 to fill up. The scooter itself is very sturdy and nippy on the roads. It came with a top box which i havent put in yet. Overall a very good buy. Thank you.

They went the extra mile to help. I am only in my house from 10sm to 12pm due to work commitments. The delivery came exactly when they said . Excellent customer service. my panther scooter is better than the photos on their website and is lovely.

They rang me back, they were a big help.

It was a total pleasure, they guided me to the right moped with their expert knowledge and any questions they answered quickly. Perfect! Fast delivery and a blooming lovely moped!

Had enough of all the traffic, decided to get a 50cc scooter. They have a very good selection. My scooter was despatched next day. I am very surprised how quickly it came. The scooter itself is very nice. Took me around 10 min to get it up and running. Brilliant on the road. Much appreciated and will probably be buying a 125cc from them next year. Cheers

Really pleased with my moped.

Customer service has been excellent throughout.

Have been riding it now for 5 months. Great quality.

Thanks guys.

I purchased a panther scooter for my son and we could not be happier. Great price, the scooter is amazing. Packaging was excellent and received it within 2 days. Their support staff are well trained, answering all my questions I had. 10 out of 10!

Really good quality moped. Delivery was really fast. It arrived in perfect condition. Really good price and this is the second scooter I have purchased from them and would highly recommend. The new scooter I bought is the venom and is brilliant.

Fantastic and amazing company to buy a scooter from, delivery was super fast, hassle free and the scooter itself is a dream to use. Their staff have been superb all the way, felt like a valued customer. Well done team.

Great moped had lots of compliments. They were easy to contact with my queries and most helpful. 5*****

Great company affordable mopeds. My son is over the moon with his new moped, quality product.

Great communication. I ordered a 50cc instead of 125cc, emailed them. They came back to me with 20min and changed order for me. Super fast delivery of a great scooter. Would recommend to anybody looking for a reasonably priced good quality moped.

Received my moped in mint condition. Bought on klarna at a really good price. A truly satisfied customer, thank you.

Superb. Ordered twice from them now for our delivery business.Both scooters were delivered next day.

A good selection of quality scooters at reasonable prices.

Highly recommended.

Sorry i wrote a review on trustpilot regarding the time it takes to register but that is a DVLA challenge not Direct Bikes. The only thing I would love to see if the bikes would come registered then no one could compete on price :)

Awesome scooter. Arrived in mint condition. Great sales service. Very happy and will definitely be coming back for my next scooter.

All round perfect customer service. Phone call day before delivery and when half an hour away. The moped is absolutely brillant 👍👍👍

First class. Provided good knowledge of mopeds. My new viper moped is great and the free box thrown in was an added benefit. Thank you so much.

I agree with all the negative reviews, the positive ones seem very fishy to me.

No manuals were supplied to build the bike, needed much more building than I expected, scary.

The seat lock never worked, I was sent a mechanics phone number, over text he diagnosed that he couldn't fix it.

The USB port just disappeared into the fairing and once again the mechanic couldn't help, tried myself but it's too complicated to undo.

I was supplied with a digi Speedo, which wasn't the one I had purchased, but as it was an upgrade I was happy, it failed after a couple of days, 17 miles to be exact.

Although I wasn't using the bike, it was not road legal without a working Speed, Direct Bikes kept demanding that I take it for a service to validate the warranty.

After receiving a replacement Speedo and tacho cable from Direct Bikes I took it for a service. The mechanic said "What the hell is this, it's like Frankenstein's monster"?

Anyway, he quickly pointed out that the tacho cable I had been sent was in fact a rear brake cable.

Have had no communication since then.

P.S. the head lights are so weak that I seriously advise only using this bike in city conditions, frightening experience on country roads.

Do not buy from these guys, or if you do, recognise that you get what you pay for!!!!!!

I will never buy from these guys again or recommend them.

Safe riding people.

Indi

Update on 22/4/2023.
Direct Bikes have been emailing me asking if I will accept £100 to remove my review, I said no, they upped it to £200, they should've sorted out the issues initially and need these honest reviews to either warn potential customers or force Direct Bikes to improve their customer services!

Update 22/4/2023
They have now created a fake link to discredit my review, don't believe them my friends, they are very dishonest and I have all the emails detailing our interaction!!!

https:/ /indichowdhury.co.uk/

This is not me, they have even spelled my name two different ways in their announcement!

Update 6/6/2023
The ignition barrell has now failed, it has almost disappeared into the faring and the key just spins in the barrell, now and again it will catch and turn the electrics on, steering lock failed! Buyer beware! I have no reason to lie!