Scotts of Stow Avis 28 161

Parcel was broken and they charge to return item 😏

I have been trying to get Scotts of Stow to remove my deceased mother from their mailing list, but once again a mailshot from one of their companies has landed in our letter box. I have phoned multiple times, emailed multiple times all to no avail. I am now collating information to submit a breach notice to the ICO.

Jeffrey was efficient and friendly, even when I had written down the wrong code! Ordering was quick and easy and I am looking forward to receiving the items ordered. I'm a bit disappointed that the decorated prelit tree was not available, but it happens.

Looking to order Scots of Stow metal hallway stand (product number 3250538) on behalf of an elderly relative.
So glad I shopped around as at £69.00 plus delivery of £6.95 the Scots of Stow price is over double that which I have just paid Debenhams for exactly the same product with free delivery.

I have used the towel softener liquid for many years and find it very effective and would ideally recommend it to others. However, it has been discontinued from stock in the shop where I was accustomed to purchase several bottles at a time. Now it has been increased in price and is only available at an excessive delivery charge.

A very negative experience this time. I ordered two items and was informed they would arrive separately - no problem and one item came. Had e-mail to say the second one - a rug, was dispatched to Evri for delivery on July 18th. Tracked it and Evri have never received it. Chased it by e-mail, received one back to say someone would be in touch in 48 hours - they weren't. Then another to say it would be here by July 31st. Rang to see what was happening, was told one would be dispatched on September 1st - so where was the one that was supposedly on it's way? Why lie and say it is on the way in the first place? Just say it's out of stock and be done with! Have now received an e-mail to say my goods have been returned(where from?) and I will be refunded - in a few days? I think my money has been in their account long enough, so why a few days? Bank transfers can be done pretty quickly these days. Not impressed and although I'm not a new customer with Scotts, I won't be buying again - the communication has be terrible. I used to work in retail, so I have given the benefit of the doubt probably much longer than some would!
Please note the date of my experience may have ended today but it started over a month ago.

It was a gift too my son in law
Who was Over the moon with the products and how easy it is to use
Because of the quality.

Garden hose tidy ordered 15th July and paid for. No delivery. Told (23rd July) that they were waiting for fresh supplies by 31st July. Rang then, told that they would check that supply had arrived and ring back to confirm. No subsequent call. Rang 5th August. Told that supply would now be arriving on the 15th. Contrast that with Josef Seibel shoes. Order arrived the day after it was placed….Cancelled the order as there was no guarantee that the latest date would be adhered to….

Very happy with my purchase of the Ashton dining chairs!! Very good quality chairs and looks beautiful!! Colour was just perfect 👌

A very helpful and knowledgable lady called Noms who listened to my queries about my order and was absolutely correct as the tablecloth I decided to order could not be better.

After purchasing a bag from Scotts of Stow, and only using the bag once the strap broke off the handbag. I sent it back and the customer services team were extremely rude and unhelpful. Not even offering a replacement or exchange or refund as I hadnt got a receipt for it. I purchased the bag online and as they cant find it on their system cant refund or exchange .

I placed an on-line order for four items this morning. When I received confirmation of the receipt of the order, I saw that three of the ordered items were correct but the fourth was completely different. I telephoned Scotts of Stow and spoke with Lerato, who was exceptionally helpful and sorted out my order completely. She was most helpful indeed, as well as being very pleasant and kind.

Very professional, and email received straight away with confirmation.

Once again I Received a Very Prompt Email Confirming My Order and Order Number. I have Ordered Numerous Items from Scott's of Stow over the Years, I have grown used to the Service Received and look forward to the same Reliable Service in the Future.

I phoned to ask why an offer code deduction was not honoured, the lady on the phone, Busi, quickly and professionally rectified the error.

The lady was very pleasant and did not rush us oldies - very considerate. Her voice was clear and understandable. Sorry were not able to give you her name but we spilt the tea on the paper it was on!
She was very good - thank you Scotts of Stow!

Because was very patient, helpful, clear & concise.

10 days since my order was confirmed and no further contact.

ordered a bench seat on April 22nd and no sign of a delivery. Now May 15th and still no delivery. Poor website and even worse customer service. Do not order from this site. Terrible.