Scotts of Stow Avis 28 161

I recently purchased a 5 litre neostar perma therm water boiler, it is now 3 weeks later and over the past 5 days it has developed a fault where the green LED screen flickers and the black digits disappear and/ or the water does not dispense with the pump making a deep moaning noise ( like it's run out of water). I called customer service who told me that i may be just in time to return it and to print a label and contact the courier company to collect and return at my cost (£6.95) this can take 5-10 days where they will test the function and if found faulty ( it's an intermittent fault, 4 out of 6 days it's done it for me lasting up to an hour .... I have video evidence.....so luck of the draw is it may not do it for the duration of the test), IF found faulty they will send a replacement if not they will return the faulty one back to me again at my expense. So having spent £70 on the kettle 3 weeks ago may end up costing me an extra £13.90 for postage only to receive my original faulty kettle back with a fault that appears to be getting worse AND be left without a kettle for at least 3 weeks. So the moral of the story is SCOTTS OF STOW faulty returns policy really suck their customer service department is ignorant, incompetent and deplorable at best. My advice is save Ur money and buy elsewhere and if Ur thinking about this kettle buy it from B&Q who have a 12month no quibble returns policy. This is my second kettle of this type and that lasted me 8 years with no issues
I will never use SCOTTS OF STOW again !!!

I went online to order two items which I had sen in a Scott’s of Stow catalogue. Only one was available but the website was advertising 20% off so I was not unhappy. I tried twice to place the online order, but it did not go through, so I had to telephone.
Spoke to a very nice man who ordered both items for me and applied the code, stating it was 20% off. I now have my order confirmation with no discount applied.
Complete shambles. I will report back on the reply to my query re: discount

I have been waiting for over a month for a table to be delivered

Only partial delivery. Towels arrived but not omelette maker no explanation provided

Very, very helpful lady at customer services. Speech very clear and unhurried. Very patient.

I placed an order one month ago, money taken straight away. I have still not received my order. I cannot get through to anyone on the phone and my emails are ignored. Terrible customer service.

Take to long to despatch goods. No customer contact. I have ordered from company's in Scotland and have received goods in a matter off days Scotts of Stowe customer help is none existent shall not order from them again.

I ordered a scarf ring before Christmas along with other items. It didn’t arrive with the other items. Despite numerous emails I got no response. After waiting on the phone for almost half an hour I finally got to speak to someone who agreed to send me the item. Bear in mind I had already paid for this item. The item arrived a month ago. So 3 months after I ordered and paid for it.
As a small gesture of goodwill, when I insisted, I was promised a small refund. I am still waiting.

Contacted the company 3 times by phone and sent an e-mail about damaged ladders I had to return. No response from e-mail and conflicting information about when my ladders would be replaced. Very poor communication. There are plenty of other places to shop ....................

Ordered a drainer on 11 March being advised it would be with me within 10 working days. I contacted Customer Services last week to be told that the item would not be in stock until the end of MAY. There had been no contact from Scotts advising me of this delay However payment had been taken on 11 March !!! Customer Service seems sadly lacking.

Order despatched but did not arrive.
Just spent over an hour on phone to get an explanation. Recorded message repeats four times an hour. I have therefore been told "Thank you for your patience. Did you know we have a shop in the Cotswolds?... over 240 times but nobody answers the phone. Inexcusable!

Ordered a rug at end of Feb, returned it for a larger size on 1st March, item still not received - they still have my money and I have no rug! Phoned several times, just given excuses after holding on the phone for over 20 mins on a 7p per minute “customer services” number. Ended up putting the phone down on me last time! I am a long-standing customer but will not be ordering anything else from them again. I am now in contact with citizens advice as to how to get my money back.

Don't use Evri

Purchased from bloom.uk who sadly use Evri who claimed to have delivered but didn't so will not be using this company again until they use a professional courier. Who you do business with unfortunately damages your image too as it shows poor judgement and ethics.

Ordered a duvet cover 1/3/24. Emailed asking where is it 14/03/24.no response back.Rang customer service 19/03/24 on hold 23 mins and gave up. Rang line to place new order and was answered immediately. Apparently my duvet is no longer in stock. Had my money 19 days and no contact from them. Awful way to treat customers

Do not order anything for delivery!
Staff in store are very good and thats where the customer service ends. They use a logistics company called Arrow XL for larger items. All going well until towards the end of our time slot, after seeing we were the next stop on tracking, we have a phonecall - not from the drivers, from a woman who just said ‘they’ve run out of hours and will reschedule’. When asked when I would get contacted she couldn’t say.
I’ve got contacts and have close family who’ve worked in logistics… that doesn’t happen. You plan accordingly and yes you can get caught in RTC traffic or motorway traffic but few and far. Day to day logistics this should never happen. I complained to Arrow XL who tried to fob me off with geographical issues arising during delivery! Hmm I live right by the Fosseway there has never been a geographical issue with deliveries to my house.
As soon as they realised I knew what was going on I got a link to rebook immediately. Fingers crossed it arrives on the next scheduled delivery. I won’t be buying anything from Scott’s of Stow that I can’t physically walk out of the store with. Shame as they are very local to us. They need to change their delivery company. If you look Arrow XL up on Twitter or X as it’s now known it’s absolutely riddled with people having a similar customer service experience.
All recent posts.

Cheap crap. poorly packages. Arrived broken. Won't replace

I placed an order which didn't arrive, there was no communication & when I called Customer Service to enquire about it they were totally unprofessional & ignorant. After being kept waiting on the phone for 20 mins whilst the CS lady looked into the situation she then put the phone down on me. I rang back, asked for the manager who apparently wasn't there, so the CS man said he'd email them & ask them to call the next day but could not guarantee they would. I await to see!! Why do these companies think this is acceptable Customer service?

The service provided was first class and beyond what one expects!

Refund not forthcoming. Item returned for change of size 30 Dec. Chased this 30th Jan. Item expected 6th Feb. Letter received 7th Feb stating that item no longer available and refund would be in my account in 3-5 days. Chased 29th Feb and was told that nothing had been done and refund was actioned then.
Dreadful service