Scraye Avis 

Our experience with Scraye was one of the most frustrating and stressful rental processes we’ve ever gone through.

On Saturday 12th July, my friends and I viewed a property with a Scraye representative (who was polite and helpful). We put in a full asking price offer and were told it would be accepted immediately. After a full day of chasing and providing all requested info, our offer was finally accepted and we paid a £700 holding deposit.

Then… nothing.

We waited and chased repeatedly for the next step which was referencing, but were met with complete silence. On Tuesday 15th July at 9am, we were told the property had been taken off the market. Naturally, we assumed this meant we had secured it. But later that day, we found the property still listed with a different estate agent. That agent told us the property had just gone to someone else.

Scraye then gave us three conflicting explanations:

1. The landlord no longer wanted to rent the property.
2. It had gone to a different group.
3. A bedroom was “too small” to be rented, even though we had clearly explained we were two couples, using the fourth bedroom for storage. This was accepted by Scraye at the time they took our deposit, and explicitly mentioned on our application.

No one gave us a straight answer. We were passed from person to person: Aayrush genuinely tried to help, but then we were referred to Catherine (who, we later learned, doesn’t even work for Scraye), then Luis, then Maria, then apparently the landlord, who we never spoke to directly. Everything came to us via delayed WhatsApp messages or secondhand updates.

To make it even worse, we were told on the phone today that we had cancelled the offer, which is completely false! We never withdrew! We were left with no house, no response, and no option but to stop efforts because Scraye failed to provide any clarity or confirmation. That claim is a blatant attempt to shift blame and cover their tracks.

This felt dishonest and exploitative, like they’re scheming to take deposits, delay, confuse, and then quietly move on without accountability. It took them three days to return our £700 holding deposit via a basic bank transfer, and only after multiple chases, with no official confirmation that this was being processed.

And if you want to complain? Good luck! Scraye doesn’t even have a complaints department. :(

After checking Trustpilot reviews, we saw the exact same issues raised by other renters a couple of years ago. This clearly isn't a one off, and they haven’t improved or changed how they operate.

Yes, deals fall through, we understand that. But what made this unbearable was the lack of communication, the contradictions, the lies, and the utter lack of care, especially when they knew we were on a deadline to move.

Avoid Scraye at all costs. They are not trustworthy, not transparent, and not professional.

Thank you thank you thank you very much you mad my moving process very easy without stress and you specially Ghazal you were so patient with me

It was really easy to get in touch with Eduard, and I received quick responses to all my questions. They were incredibly helpful throughout the entire process. Thank you.

Good team , love to deal with Luis he's very effective and gives me the perfect fit property for my client's needs.

good service

I’ve really enjoyed this service,especially the feedback and potential new property questions from joralyn ;she seems like a very sweet person thank you so much Scraye, I will come back later in the future to you.

Very good company Thanks for

Joralyn

Luis was amazing, really helpful and attentive!

Luis is an exceptional agent who consistently goes above and beyond expectations. Not only did he help me find the perfect apartment, but he also stepped in to resolve issues caused by a competitor, showing true dedication to his clients. As a foreigner seeking a new home in London, I greatly appreciated the expertise and the support of Scraye. Their experience and commitment, they made the transition possible for me. I highly recommend Luis and Scraye to anyone looking for a reliable, knowledgeable agency to assist with their move.

SCRAYE, a property management company, are charlatans ruthlessly twisted the protections enshrined in the Housing Act 2018—meant to defend tenants—into a tool for deceit. Cloaked in a false veneer of tenant-friendliness, SCRAYE subtly lures tenants with promises of fair treatment, only to manipulate contract terms and trap them in a web of hidden fees, ambiguous charges, and endless delays. With cunning tactics, SCRAYE.

This company’s systematic abuse of tenant rights is not only a betrayal of trust but a blatant, calculated evasion of the very laws meant to prevent such exploitation. Remember, no one has the right to keep anyone's deposit, especially if they haven't lived 1 minute in any of their properties by now they should of received a legal letter take them to small claim court and seek up to three times compensation holding them accountable for any distress they've caused you.

I used Scraye for the deposit, and the whole process was a smooth transaction. But what really made it stand out was the Scraye team. They didn't just stop at the basics, they went above and beyond in ways that felt genuine and thoughtful.

Amazing service provided by there staff true to what they say completely transparent with you help me found a place in a very hard living situation always will be thankful

My experience in Scray was excellent!
Joralyn who was the first agent that i talk to through phone was very accommodating, she really a star she responded very fast, very helpfull in any ways. Very accommodating in all our queries.
And Luis, the agent who assisted us in the flat start from the viewing upto the rental process, was amazing.!
Luis was very helpful and exceeded our expectation he was very knowledgeable on how he explained everything about the flat all the questions that we ask he explained perfectly, he was very approachable and helpful even after working hours he answers all our queries, Me and my husband was still in awe how he managed the processing very quickly. We viewed a lot of property and met a lot of agent but Luis was incredibly amazing in all honesty, i will Highly recommend Scray and Luis. Scary did a great job on having a knowledgeable and very professional agents in their teams.

This is the best experience I had with a property search platform. Eduard was very helpful and knowledgeable, I highly recommend

Legend has it "My Home Is My Castle",
Whilst most tenants subscribe to that, it is rare one can talk of an agent in the same breath! At Scraye, that's what you get with Edoard Pistea!!!.

Amazing Lettings team! Yorick and Luis were extremely helpful and made the whole process very smooth! They always respond quickly and helped me find the perfect flat. Highly recommend!

Review:
My experience was excellent! Luis, the agent who assisted us in the apartment rental process, was amazing. Highly recommended! He found us a place very quickly and made everything incredibly easy for us. Couldn’t be happier!

I am extremely pleased with my experience working with Scraye during my rental process. The assistance provided was invaluable. Special thanks to Weijia and Dora, who were exceptionally professional. They responded quickly, demonstrated great patience, and paid meticulous attention to detail. This has been a truly perfect experience, and I am delighted to see such outstanding employees at Scraye. Highly recommend!

Working with Aanchal has been a great experience. She has been incredibly reliable and efficient in handling all of my applicants, ensuring that everything runs smoothly. Aanchal's quick responses and proactive approach have been a huge help, especially when resolving any issues that arise. Her dedication and attention to detail have made my job as an agent much easier and stress-free. I truly appreciate her exceptional service and support. Thank you, Aanchal, for being such a valuable part of the team!.

Hope to carry on working together!