I buy the Switchback 3 boots which are superb quality and comfortable. But the laces supplied are pathetic. I've had my latest pair for 2 weeks and already the laces have separated from friction cause... Voir plus
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Lisez les avis des autres
Tbth the material is great fit great breathable and over use and handy pockets l love them yes there the cheapest but if you look around you can find better deals . Bonus is they breath and don’t shr... Voir plus
Ordered some shorts never got a shipping notice Sent 3 emails without response waited over 3 weeks before contacting customer services initial call eventually went to a pre record that said F... Voir plus
L'entreprise a répondu
The worst workwear out there , I brought some boots 7 weeks ago and there falling to bits , contacted customer support , but as I brought from Amazon it’s there problem not there’s , Amazon said i... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Scruffs has delivered innovative safety footwear and workwear for tradesmen since 2003. With great design at its core, Scruffs continues to set the standard as the UK's leading workwear brand in terms of style, function and performance. Loaded with creative design ideas, high-tech materials and functional features it’s a want-to-wear brand with attitude. Scruffs always makes it easy for trades people to look good when you're working hard. Whether grafting in cold, wet or dry conditions, the vital factors remain the same – the highest levels of comfort, protection and styling that turns heads on and off the job.
Coordonnées de contact
Royaume-Uni
- www.scruffs.com
2,4
Bas
653 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 16 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First
First. Website has multiple offers that are non existent (jackets/boots) to draw you in to order. They then have a low priced item (cap)that you order because it’s just a cheap item. The main items are refunded leaving a £2 item with a £5 delivery charge.
Second. When you complain, the phone number they have emailed is wrong. Their email replies are erratic. I was cc’d into an email with two others. No one knew who was staff and who was a customer. This made a mockery of gdpr laws as I knew what the other customers had ordered and could reply to them. I did get refunded full amount after complaining.
24 juillet 2021
Réponse de Scruffs Workwear
Hi Dean, we apologise that you have had these issues. I will have our products team look into the website to ensure that there is only current items available on the site. I can not see your order being raised in our emails. If you need to contact us in the future please contact us at - support@scruffs.com :)
Good reliable service.
24 juillet 2021
Réponse de Scruffs Workwear
We are glad to hear you received good service with us! We hope you continue will shop with us again in the future :)
Still haven't received my order
23 juillet 2021
Réponse de Scruffs Workwear
Hi Charlie, I am sorry to hear that you have not yet received your order. If you email our support team at support@scruffs.com they can look into this and get it sorted for you :)
Sent wrong size and phoned customer…
Sent wrong size and phoned customer services and was told send a e-mail. Took 2 days to get a reply and a week later still not received new work pants.
22 juillet 2021
Réponse de Scruffs Workwear
Hi Allan, I am sorry to hear you have had this issue and were unable to get through to us. The best point of contact is out email which is - support@scruffs.com
I can see that Liz has sorted this for you and a replacement order has been placed :)
If you need any further support please contact us through the support email.
First class service
First class service, shorts arrived within 3 days. Highly recommended.
18 juillet 2021
Réponse de Scruffs Workwear
Hi Joanne, we are glad to hear such great feedback from you! We hope you will shop with us again in the future :)
Réponse de Scruffs Workwear
Hi Julian, we are glad to hear you like our products! We hope you will shop with us again in the future :)
Great products and excellent service
10 juillet 2021
Réponse de Scruffs Workwear
Hi Dave, it's fantastic to hear you like our products! We hope you will shop with us again in the future :)
Best boots I’ve had
9 juillet 2021
Réponse de Scruffs Workwear
Hi Nathan, that's great to hear! Thank you for your feedback. We hope you will shop with us again in the future :)
Réponse de Scruffs Workwear
Hi, we are pleased to hear you like our shirts! We hope you will shop with us again in the future :)
had my boots about 8 weeks and the…
had my boots about 8 weeks and the outer sleeve of laces are ruined already, boots are uncomfortable. Sadly will not buy another pair!
7 juillet 2021
Avis spontané
Réponse de Scruffs Workwear
Hi Dave, we are sorry to hear this. You can send a message over to our support team at - support@scruffs.com and we can get you another pair of laces sent out to you. If you also let us know what part of the boots is uncomfortable we can send your message over to our products team to look into to make these changes to help improve our products :)
Awesome work shorts
Awesome work shorts with big holster pockets, tuff materials throughout including the much needed crotch ventilation panels and nice and smart looking
4 juillet 2021
Réponse de Scruffs Workwear
Hi Martin, it is amazing to hear you like our work shorts! We hope you will shop with us again in the future :)
The second lot of T-shirts I bought…
The second lot of T-shirts I bought where not the same as the first. Sent an email and the issue still has not been sorted 😡
29 juin 2021
Réponse de Scruffs Workwear
Hi Russell, we are sorry to hear you have had this issue with the T shirts. I have had a look into this and can see an issue was raised if this is not resolved you can email our support team at - support@scruffs.com and they will get it sorted for you :)
Réponse de Scruffs Workwear
Hi, I am sorry to hear you have had this issue. I have had a look and can not see any communication being made. If you email our support team at - support@scruffs.com and let them know your order number we can get this resolved for you :)
Scruffs Workshorts I've tried many…
Scruffs Workshorts I've tried many these are the best by far.
24 juin 2021
Réponse de Scruffs Workwear
Hi, that is fantastic to hear! We hope you will stay a loyal customer with us :)
Réponse de Scruffs Workwear
Hi Lesley, thank you for leaving great feedback! We hope you will shop with us again in the future :)
Ordered was delivered on time and…
Ordered was delivered on time and shirts fit perfect! Will definitely be ordering more pairs in the future
22 juin 2021
Réponse de Scruffs Workwear
Hi David, that is great to hear! We are glad to hear that you like our shirts and hope you will shop with us again in the future :)
Great items but never received all…
Great items but never received all missed of t shirt that paid for had to ring find out it was out of stock refund given but communication very lacking
20 juin 2021
Réponse de Scruffs Workwear
Hi Mark, we are sorry to hear that you had an issue with communication this time. If you have any issues in the future the best way is to contact us at - support@scruffs.com :)
I ordered the work ware on 5th June…
I ordered the work ware on 5th June 2021 and it is now 19th June 2021 and it has still not arrived.
19 juin 2021
Réponse de Scruffs Workwear
Hi Mark, I can see you have made some communication with our support team regarding a collection. If this issue has not yet been resolved please contact us at support@scruffs.com and provide us with your order number and we will get this sorted for you :)
Don’t buy directly from Scruffs
Take your money, tell you 5-7 days delivery. Wait 15 days no delivery. Customer services ignore your emails about your order. Only respond when you open a dispute with PayPal then say out of stock for 3 months !!!!
Useless !! Don’t buy directly from Scruffs
15 juin 2021
Réponse de Scruffs Workwear
Hi Paul, we are sorry to hear you had some issues with this. I can see you made contact with our customer services team and that a refund was raised for this. If you hear no response from emails you can always contact us by phone at - 0115 780 2377 :)
VERY UNUSUAL TO GET FIRST CLASS SERVICE…
VERY UNUSUAL TO GET FIRST CLASS SERVICE IN PRESENT TIMES
WHEN BUYING P.P.E. AND WORK WEAR Martin M.D.
15 juin 2021
Réponse de Scruffs Workwear
Hi Martin, it is amazing to hear this feedback! We hope you will shop with us again in the future :)
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