Visted Aberdeen store and was met by Lara who was very helpful, explained in full, all the different variations and fabric choices we could get our sofa in (villa range). Also explained all payment... Voir plus
Établissement
Changer d'établissementUnit 4B Kittybrewster Retail Park, Bedford Road, AB24 3LJ Aberdeen, Aberdeenshire,, GB
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Lisez les avis des autres
Do not buy from this company. The after care if you have a problem is non existent, I am now having to go to trading standards as they seem to thing a 4/5 inch gap is acceptable between seating cushio... Voir plus
L'entreprise a répondu
I had a great experience with Michael today, who was extremely helpful and patient when helping me choose the right sofa. He listened to what I was looking for, gave me great advice, and made the whol... Voir plus
Lisa made our sofa shopping experience amazing from start to finish. Super friendly and super attentive. In 20 mins we bought a 3 seater and chair in beautiful fabric. Will go back if we need anot... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Aberdeen
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
Unit 4B Kittybrewster Retail Park, Bedford Road, AB24 3LJ, Aberdeen, Aberdeenshire,, Royaume-Uni
- 01224 322652
4,6
Excellent
2 k avis
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Lisa
Lisa, was really helpful with finding our new sofa. Made the experience so nice and calm. She was absolutely amazing with our baby and nine year old. Can’t thank her enough.
26 juillet 2026
Avis spontané
Advised by micheal
Advised by micheal
Excellent assistance
Very informative
26 juillet 2026
Avis spontané
Staff at shop were really helpful
Staff at shop were really helpful, delivery drivers were right on time and left no mess at all.
24 juillet 2026
Lisa was very Helpfull
25 juillet 2026
Avis spontané
Sales person was lovely
Sales person was lovely. Very helpful and knowledgeable about the products on offer. Made the process very easy. Explained it all very well
18 juillet 2026
I had an excellent experience
I had an excellent experience with the staff member Sam who assisted me in purchasing my furniture. He was friendly, knowledgeable, and very patient throughout the process. His professionalism and outstanding customer service made the entire shopping experience smooth and enjoyable. I truly appreciate his help.
24 juillet 2026
Avis spontané
5 star service from start to finish
5 star service from start to finish, Sam went out of his way for us and helped us decide on the sofa that we wanted , I would highly recommend buying a sofa from here , see you in a few years
23 juillet 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Delivery guys were great even although…
Delivery guys were great even although it was a tight squeeze getting it in!
Unfortunately the join for the two parts of the sofa has been positioned incorrectly which means the sofa is not sitting correctly and there are some marks on one of the cushions. There were also missing foam pads for the feet.
I am waiting for a call back from the company and hopefully get everything resolved
24 juillet 2026
Réponse de poltronesofà - Aberdeen
Good Morning Wendy,
Thank you very much for your time today, it was lovely speaking with you.
Again I am very sorry for the concerns that you have with your furniture and as discussed this has now been raised with the 3rd party technicians at Emmiera. They will reach out to you directly regarding the next steps.
If you have any questions in the meantime then please do not hesitate to contact us on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Great service!!
Staff were very friendly and helpful.
Impressed with the choice of colours, styles and material and designs of products.
Definitely recommend to others!!
15 juillet 2026
Everything went as planned
Everything went as planned. Men were helpful and polite. My Sofas are beautiful.
24 juillet 2026
Great service and helpful with moving…
Great service and helpful with moving the chair into a the van
21 juillet 2026
Had a good experience in store
Had a good experience in store, Lisa very helpful and patient, explained all the options to us , nothing was too much trouble for her
21 juillet 2026
Avis spontané
The whole process was very good
The whole process was very good, from the actual assistance in the Aberdeen shop on choosing my sofa's to the actual delivery and installation in my home, the only downside was the delivery time.
15 juillet 2026
Réponse de poltronesofà - Aberdeen
Good Afternoon George,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us and were happy with the service from the team in store.
All of our furniture is made to order so this is reflected in the lead time for delivery. I am sorry if this was a little longer than you may have hoped for and hope that you are enjoying your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Very good quality and nice team in shop…
Very good quality and nice team in shop and delivery
17 juillet 2026
The Order was placed 4month Back in…
The Order was placed 4month Back in Aberdeen poltronesofà - Aberdeen
Unit 4B Kittybrewster Retail Park, Bedford Road, AB24 3LJ Aberdeen, Aberdeenshire,, GB and estimated delivery is in 2nd Week of July. Still there is no communication from the store. When called multiple times during the course of time initially the calls were never answered. One day I got a call saying they had a missed call and the lady spoke and said will call back after checking the details which never happened. Later called them back on Monday 13 July and was said it has reached the warehouse and will be delivered by end of week again disappointment did not receive. Again called today 20/07/2026 and was said still its not dispatched and doesnt know when it will be dispatched.Told I need to book holidays and cannot keep waiting to collect the sofas.The person spoke to me said if we dodnt answer the call or not available the sofas will be going back and doesnt have an idea when they will deliver.This is a total miscommunication which I am not expecting from the people.After paying such a price and waiting patiently for4 months with out knowing when it will be delivered and cannot go out of town by not knowing the delivery and if not collected when you guys are here my delivery will not be delivered to me when needed.
If this is called as customer service then I had a bad experience and finally I receive a mail saying my delivery was done and Im enjoying sitting in the new sofa.What a though ...in my dreams.Dont promise the things not deliverable Please
17 juillet 2026
Réponse de poltronesofà - Aberdeen
Good Morning Mrs Aluri,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am very sorry to see that we have not met your expectations regarding the delivery of your furniture.
Looking over your order confirmation document I can see that your furniture was initially estimated to arrive at our Distribution Centre around 17/07/26, however we do advise that delivery can be 4 weeks either side of this date as per your terms and conditions.
Your furniture has arrived with us and has been collected by the carrier for onward delivery to yourself. The carrier will contact you directly regarding your delivery date and our Distribution Centre are going to reach out to them also to ensure this is actioned as quickly as possible.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent service from Michael
Excellent service from Michael, his knowledge of products was immense and his patience was admirable .
Very relaxed shopping experience and at no time felt pressurised into making any decisions. Would definitely recommend visiting this store.
14 juillet 2026
Leather sofas and chair
Really pleased with my sofas and chair. Great quality and very comfortable. Delivery was very efficient and the team were polite and helpful.
15 juillet 2026
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