No hard sell. Just advice on sofa ticket details and lead times. The sales guy we discussed everything with was very professional and reassuring about the products for sale. Very down to earth and approachable. We were comfortable with this approach.

Great service from Paul today. Would highly recommend this store. Excellent product too

A warm welcome to the store. Sales staff friendly, knowledgeable, helpful and not pushy.

Our salesman Paul was amazing. Told us everything we needed to know and had helpful advice and answers to our questions. Needless to say we left after purchasing a new suite. Thank you Paul.

The two men were brilliant when they brought my furniture put everything where I wanted it to go and took all boxes away

Great service in store and with the delivery

We were warmly greeted and given a brief layout of the store and what the tags meant which were attached to the sofas which was very helpful. We were left to explore on our own for a while without any pressure. When the sales person did join us, he asked if we had any questions or if he could help in any way again without applying any pressure. We were promised an email with all the information required on a particular sofa we were interested in but not ready to commit to at that stage. The email came very promptly and included all the information that we required. When we did return to the store a few days later, we were again greeted warmly and were accommodated with more help and information needed before making a decision. We were very clearly told of the process and waiting times.
We received 1st class customer service and I would have no problem recommending this store.

Was not pounced on as soon as we entered shop however once we showed intrest in settees manager came over.we decided to purchase settees was told it would be next day delivery but later told it would take a week, also a bit rail loaded into taking out insurance that I didn't want. .

From sale to customer service avd delivery excellent

Delivery guys were great,nothing was a problem 10/10

Staff was helpfully and no real pressure to purchase.. but giving goo honest advice.

Very pleasant delivery guys, helpful and gave clear instructions for use of chairs when reclining. Removed all packing and taken away.

I received my chair on time with good communication about delivery. The delivery men were polite and set my chair up for me. Would definitely buy from here again.

I love my new Sofa from Polteonesofa, its beautiful and so well made..I also recieved it 2wks earlier than anticipated..Delivery went well to , the guys were polite and efficient, they even moved sofa about for me to fit under my wall mirror...All in all it has been an excellent service all round, from ordering to delivery. .Thankyou to you all..I am definitely recommending you to my family and friends 🧡

The guys who came to deliver the suite were polite considerate of their surroundings when bringing in our suite & very efficient at assembly of the suite

After endless delays on actual delivery of the sofa. We were promised a goodwill payment of £150 as they service was shocking throughout this and now too be told £100 and have not received that after 6 weeks still nothing. Shocking customer service. Store Manager in Dundee had promised . After my partner has made a lot of calls and still no payment. Will never order again from here. I wish to raise an official complaint.

It did not Take long. Your delivery team did a excellent job.