Paul served me and was very knowledgeable and polite also friendly but not pushy . Went elsewhere to look around but product and sales staff more superior ,just awaiting delivery of nice sofa and chair.

Paul was an amazing salesman, very friendly and excellent customer service. He encouraged us to look around and let us find what we liked.

Very helpful staff really first class service

Took day off work on delivery day for it not to be delivered

Great help ordering our new couch

Not delivered on day designated had four call off's Furniture poorly finished now have to wait another month before someone comes to see it faults. Never again

Paul the salesman was excellent and very informative, his expertise is 2nd to none and his professional approach made the experience a pleasure.

Friendly customer service.

As I entered the store I was immediately approached by a smiling salesperson and asked if I had anything specific in mind. I answered and was immediately suggested that I look at several of the new styles of sofas/chairs in the Italian range.

Very helpful from start to finish

Half the power recloner hasnt been delivered the same with a second sofa only one half delivered. There are no power cables and we havent been contactes when we might get the missing pieces of 2 of the 3 sofas.

Great communication and flexible delivery. Delivery team manovered my new sofa ip a tricky staircase without damage.

Thanks *****

Plenty of notice regarding delivery of furniture. Regular updates prior to the arrival of delivery staff. Delivery drivers were efficient and polite. Everything placed exactly where we wanted. All in all a pleasure to deal with SCS.

Fantastic service with a personal touch. Paul made my wife and I very welcome to the store, explaining the history of the recent changes to the ownership of the company
Paul took us round the extensive selection of sofas available which was impressive.
Having settled on the two sofas we liked the financials were settled in a professional manner.
Very happy with our most recent purchase at the store. Thank you once again Paul.

Your employee Darren was extremely helpful,knowledgeable and friendly,made our shopping experience a pleasure

Served by very friendly staff also have a good selection of suites and colours

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UPDATE 14th AUG 2026. Just been contacted by my bank as store are disputing refund and have LIED about the access details being disclosed at the sale!! How very disappointing and unprofessional

Bought and paid in full for a sofa 2nd Jan 2026
Been caught out with delivery before and were assured that there would be no problems this time. There have now been 3 unsuccessful delivery dates in May and June with no apology
Were told that the salesperson would call. He didn’t
I then called in on 11th June and spoke directly to the manager Graham. He took no ownership of the failure but said he would email customer services. That’s 10 days ago. Heard nothing. I emailed the social media team who also haven’t responded.
I have rights to cancel under the consumers rights act. It appears the store and customer services are choosing to ignore this fact.
I would recommend avoiding this company and definitely wouldn’t advise paying up front. Shocking outfit 😞

Paul was a great help

⭐⭐⭐⭐⭐

We originally walked into Poltronesofà just to “have a look” and left promising we’d think about it. The next day, we were back and bought a sofa!

A huge thank you to Darren, who was absolutely brilliant from start to finish. He was friendly, funny, knowledgeable, and made the whole experience feel relaxed and enjoyable rather than stressful.

What really stood out was the personal service. Darren even “borrowed” some fabric samples from the display wall and let us take them home for 10 minutes so we could check them against our décor. There may have been a joke about him hoping nobody noticed they were missing! 🤣 But it genuinely helped us make the right decision.

It’s that kind of personal touch that made all the difference. We never felt pressured, just looked after.

Now we’re excitedly waiting for our new sofa to arrive. If it’s as good as the service we received, we’ll be absolutely delighted.

Thank you, Darren and the Poltronesofà team!