poltronesofà - Durham Avis 

1 606
TrustScore 4.5 sur 5

4,7

8, Durham City Retail Park, Renny's Lane, DH1 2RP Durham,, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Visited the Durham store ,staff were incredibly helpful,no over selling allowed us to browse uninterrupted with all relevant information to hand. Store was well laid out,immaculate and well lit. We... Voir plus

Noté 5 sur 5 étoiles

Nice warm and friendly greeting when we came into store,we knew exactly what we wanted so member of Staff took us straight away to product and explained all about the colour selection and fabrics avai... Voir plus

Noté 5 sur 5 étoiles

We were given a nice welcome with a smile and to let us help was readily available. Staff were great as not pushy or in our faces but were close by and immediately answered all our questions, as well... Voir plus

Noté 5 sur 5 étoiles

Ordered our recliner chair in April told it would be ready approximately end of July and everything went smoothly. Delivered on the 29th of July. Very helpful and pleasant delivery people. Chair place... Voir plus


À propos de l'entreprise

  1. Magasin de meubles

À propos de poltronesofà - Durham

Écrit par l'entreprise

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Écrit par l'entreprise


Coordonnées de contact

  • 8, Durham City Retail Park, Renny's Lane, DH1 2RP, Durham,, Royaume-Uni

  • 0191 731 3300

4,7

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,7

Tous les avis

(1 606)

17 433 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

The delivery was due on the day at…

The delivery was due on the day at 3:30pm I received a call earlier in the day to say they were an hour and a half away and that meant the delivery was coming 3 hours earlier than planned great for me as off work but if you had planned around the original time you may have had to make some urgent plans

2 juillet 2026
Logo de poltronesofà - Durham

Réponse de poltronesofà - Durham

Ciao Mandy,

I hope you are well and thank you for your review.

I am pleased to see that overall you had a positive experience with us however I apologise if any inconvenience was caused regarding the earlier delivery time on the day.
We do advise that all timeslots are estimated and can change however we appreciate that this can be frustrating if plans have already been arranged.
I will certainly pass on your comments to our Distribution Centre.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Noté 5 sur 5 étoiles

Good Quality Product and Service

I am writing this on behalf of an older family member who used my e-mail address when ordering, as she doesn't use technology or emails etc.. In terms of the staff in store she was very happy with the service. They were very helpful and patient as she literally looked at everything they had in store. She knew there would be an issue with being able to get a large sofa into her room so it had to be a specific size. She tells me that she was happy with her delivery experience. The 2 lads were very helpful and even attached the batteries for the chairs. There was a slight snag in that on first attempt they could not get the Sofa in the room and said that they would have to return it to store. Her brother was with her when ordering and he had measured the one in store to within a mm so knew that if attempted in a certain way and angle that it would just fit. She mentioned this to them so they took it back out turned it around and at this point they were able to get it into the lounge. Phew... all's well that ends well. The lads installed the feet and the sofa and 2 arm chairs look great. She is delighted with them. On the whole she was happy with her experience. The order date was quite long and it would have been good to get updates as the date got nearer but there was no issue when she phoned to enquire.

27 juin 2026
Noté 5 sur 5 étoiles

Great service

Two very nice polite and friendly delivery men, on time specified, love my new chair and would recommend the company

4 juillet 2026
Noté 5 sur 5 étoiles

I would be confident buying again.

We were given a day of del in plenty of time.
We were advised the day before with an approximate time of delivery.
On the morning of delivery we were given a half hour window for delivery.
This was correct and the 2 lads were very careful and inconsiderate.

2 juillet 2026
Noté 5 sur 5 étoiles

great service even got delivered…

great service even got delivered earlier than expected
guy who delivered & built up my chair very friendly,professional & polite
I will definitely buy from you’s again
thank you

1 juillet 2026

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