Great sales untill you have a problem!
Sofa arrived broken given the benefit of the doubt and had rectified 4 times now...no compensation for loosing wages for having to take days off..now trying to return ! Wait for an email that never arrives..very poor aftershaves would avoid!

The staff were very helpful and extremely friendly, in particular the sales clerk Oliver made me and my wife feel very relaxed, we didn’t feel pressured in anyway and also had a decent bit of banter with Oliver which made the experience all the more better. Even though they were shorted staffed I felt they gave an excellent and I would say a very honest service and I would 100% go again if not just for the banter 👍👍.

Please note : This review I am about to complete is for the delivery drivers Catalan & Mihai ( ref BDW931 ).
I cannot thank the both of them enough for the work they have put in to deliver a two seater sofa and a three seater sofa bed, which they carried up six flights of stairs to my 6th Floor flat due to being too big for the lift. They did not complain at all even though the weather outside reached 21°.
I have had a nightmare with ScS with my delivery having been cancelled five times so today, thanks to Catalan & Mihai, I am very happy.

Great service from start to finish. Really helpful and informative in shop and delivery team were on team, engaged and professional.

5th delivery date 12th May, was promised confirmation email, no surprise I haven't received it! Is this another fake date or will it actually arrive. So fed up of waiting and being given fake dates to placate me on the phone.

Delivered on time ,didn't take long to put together, polite and respectful, very good service

After having our sofa and footstool for 3 years, the frame has broken on both. Neither have had excessive weight or been misused. After fighting for the 10 year warranty on frames (which they advertise) and finally SCS agreeing to an assessor to come out, we are left with no contact and 2 broken pieces of furniture. We paid £75 for the assessor who has come and opened up the bottom of the sofa and left it torn open as he said someone would be out to repair it. 3 months later we can not get hold of anyone on the phone, no one has called back after selecting that option. No one has replied using their email or online contact form. So much for a 10 year warranty, the frames haven't lasted half of that time and now it appears we have paid more money for absolutely nothing. Thank you SCS!

Selecting a new sofa and chairs was an easy experience, there was no pressure to buy anything and plenty of help was given when asked for.

Very helpful pleasant and knowledgeable, great experience.

Friendly helpful when in shop buying furniture . Delivery men were excellent .!

As delivery time approached we had a telephone call advising that delivery would be 40 mins to 1hour late due to traffic congestion. 40 minutes later they arrived. They were very pleasant and efficient. Furniture delivered. Job well done. Thank you.

We were greeted by Carys at Gloucester SCS and she helped us pick our family sofa, Carys was so patient and friendly making a smooth process. Thank you Carys

Friendly and efficient delivery super quick as well beyond pleased!

Shop floor staff - Exellent, very helpful
Product - Excellent, very pleased with quality, price could be cheaper (but that's just me being tight!)
Delivery - Excellent, very efficient and polite.
Head office/Customer Service - Very disappointing, tried to contact them on FOUR seperate occasions, call-backs left but no response received, eventually went in to store where the manager resolved enquiry.

We drove from Aylesbury to Gloucester to SCS. There were some fantastic deals on ex display lounge furniture. We secured a deal at less than 50% of the retail price and the furniture was delivered to us the very next day. Lovely helpful staff- great choice- well worth the trip. Over the moon with our purchase. 100% recommended. Thank you SCS.

David & Scott are absolutely brilliant delivery guys from the moment they pulled outside my house they
were professional happy go lucky chaps nothing was to much trouble they were fast and efficient if only all delivery people were this good they are a credit to your company 👍

Very easy, good knowledge of staff member, straightforward process

When I wS told there was a 14 week wait for delivery, I couldn't wait that long lucky I had a super lady called Karen that was so helpful and told me to look upstairs, found one and Karen process the paper work very quickly, helpful what a jem to find someone so efficient, will definitely use your store again. M. FORBES

The delivery was on time and done well, with care. The two Welsh delivery guys were great, thank you!

SCS Sofas had my delivery today the delivery guys were very good and helpful