We ordered our Sofa from ScS showroom at Gloucester, we were told that we didn’t qualify for a finance therefore we had to make a deposit. The agreed date of delivery was 28/11/24, but on this date nothing happened. When we visited the showroom to complain, we were told that 28/11/24 wasn’t the actual delivery date and that it’s the day the sofa will get to their warehouse. We were then told that the next delivery date would be 10/12/24. We waited patiently, and then we started receiving text messages that if we didn’t pay up our balance, our delivery may be postponed. After ringing for hours to make payment, we finally went to the showroom at Gloucester to make the balance payment. Barely 2hours after making the payment we received a call to confirm our delivery would be 10/12/24, but few hours later, we received a text that our delivery has been postponed indefinitely with no reason mentioned. This was Friday.

On Monday, we went to the place where we placed our order to request for answers, no answers were given, we then requested for our refund and we were told that ScS don’t offer refunds. We were told that the sales team cannot do anything and we were asked to ring the sales team (maybe head office) via telephone. Everytime we rang them, it took hours to get a response, no one answered the emails. We finally got a feedback and were told that no refund, and that we signed a contract. Kindly note that we didn’t get any invoice nor paperwork, our only proof of purchase was payment receipt. I have never in my life paid for a product, you withhold the product, disappoint me and then hold on to my money?
After days of time wasting, fuel wastage, ScS gave us a delivery date to be 17/12/24.
We were first notified that delivery would be at 14:30. This delivery didn’t happen, they then contacted my husband and asked if he would be at home at about 15:40, he said yes but mentioned he had to pick up our child from school. ScS delivery team then came earlier than they had initially stated, my husband who tried to meet up with the agreed time, met them just when they drove out of our street, still within 250yards from our house, and they refused to turn back. He begged them and they refused.
My husband drove to the showroom at Gloucester, to find out if the sofa’s where taken there, so that we could arrange for our own delivery, and he was told that the sofas weren’t dropped off at that showroom. The next day of delivery is in weeks…..?
Imagine having a delayed delivery with all the awful experience and disappointment, but your delivery team can’t wait for 2minutes?? They can’t turn around? But you can hold on to my money and not make delivery when due? If we were told that the delivery will be within time to pick up the kids, we could have pick them up early or ring the school to say we are running late.
How is this a way of running a business?
This is unfair and unacceptable.

Should of received sofa last week.
Delivery date come and gone no communication and can’t track or get through to customer service wait 1hr 20mins !!! Still don’t have clue if I’m to receive before Xmas.

John and Josh top guys really helpful didn’t rush to get off. We’re happy to help me.

Writing this on behalf of my mum (Susan Brown) Purchased sofa on 19th August with estimated delivery date of 15th November, this date has now passed and I've not heard anything from this company, I paid over £3000 I've spoken to the shop and was told it's a manufacturing problem, why haven't I been contacted earlier, I'm now putting in for a full refund, my guests over Christmas have nothing to sit on. Will not be using SCS again.

We had a great experience in SCS choosing new sofas. Great customer service from Nicky in Gloucester, would definitely recommend.

Firstly the in-store team were respectful and kept their distance until I approached for assistance, and we're extremely helpful during our purchase. Secondly , when it came for delivery (within lead time), after failing to settle final payment in time, the tele-sales team went beyond to deal with my error and got my delivery back on track. Thirdly the delivery team Rhrs and Josh were fantastic, polite and efficient in fitting my suite together and went to the trouble of going through every function and didn't leave until I was satisfied.

Simon & Russell delivered on time, were respectful of our home and were both friendly towards my partner. BDW-084-989

We came in to purchase a new sofa email never came through after visiting the store twice to inform staff about no quote has been received. Once email came through price was a lot more as 10 days had expired so through no fault of or own sofa now more expensive not good

Bought our dining set and ordered our living room set with SCS. Caryl and Nicola explained the products well and made us feel confident we are indeed doing a great purchase. We cannot wait for the delivery on January.
Happy Customers

Excellent all round

Ordered sofa beginning of August. Told delivery 15th Nov or before! Had 2 delivery dates and both cancelled and now 28th Nov and still no sofas!

Elderly gentleman who has had a knee replacement and lost his wife 3 months ago now been sitting on a garden chair for 3 weeks and going to bed at 6pm as in pain due to this and still no sign of delivery and refusal of refund! Emailed called and visited store more than 20 times and ignored and fobbed off. They spoke so fast and read off so much jargon in store that my father left upset and confused! I will be going to the FHIO about this and currently on a FB group for SCS failed deliveries ect and will advise them to do the same!

Sandra, if you check you system correctly you will see that I am indeed on there as my father gave permission! And a GDPR check has been completed!

Absolute shambles!

I came into the Gloucester store twice. Once in October to look at suites and find out options and the second time to purchase a Suite. Cary’s served me on both occasions. Despite having only been employed by you for a short time, she impressed me with her knowledge and willingness to help making my decision to return and purchase from you easy. The other staff were also very helpful and knowledgeable.

Dai & Scott were super friendly, really helpful! Efficient, and personable experience! Great service, with a smile!

Dai and Scott arrived on time, put the furniture in place, checked the recliners worked and were friendly

My 84 year old grandmother went into SCS Gloucester to purchase a rise and recline chair. This was due to be delivered 14th November 2024.
The day arrives and no chair is delivered and no correspondence from them. Incorrect phone number provided on documents.
Thankfully my grandmother is smart and managed to work out that there was a 0 missing.
Several phone calls made by my grandmother, she is told she cannot get her money refunded. They then said the chair MIGHT be at the warehouse on 7th December 2024.

Incompetent and greedy company having left a vulnerable person without the furniture she needs to support her at home!

The lady in the store was very helpful and patient, not pushy. The delivery was on time and very efficient .

Handled our delivery with great care when bringing it into the property.
Placed matting down to make sure there was no ingress of dirt onto our new carpets.
All in all professional job done.👍

Great delivery from scs, on time , very friendly and helpful!

Went to the Gloucester Store and was greeted by a lovely woman called Karen , she left us alone to look for ourselves, which was great rather than being pestered all the time , she then made everything so easy for us , it was a pleasure shopping trip.

Prompt friendly service!
Russel and Simon very helpful