Terrible lack of customer service, false advertising, false promises to keep you happy and stop requesting a refund, then refuse to honour what was said in conversations, furniture damaged on transport, missed two delivery dates, no communication between staff.

Excellent staff who went above and beyond with our needs. Even gave us extra discount and free delivery so extra bonus.

Firstly the staff in the showroom were really nice, very helpful and had no problem with us wandering round and trying everything. When we found what we wanted the paperwork was easy enough. It was later we found out they had only added one name despite checking twice, which meant that only one could sort out the delivery, which became quite a farce, very frustrating and nearly resulted in a cancelled order! Eventually all sorted. The delivery crew Russell and Simon were great, very friendly, very helpful and polite so thank you to them

Great service in store! A huge selection of sofas to choose from. Easy to order with store assistant.
Reasonable expected delivery time which we knew would be after Christmas. When it came to the day of delivery we had regular updates on the time of delivery. David and Scott delivered on time. It was all delivered quickly and they were friendly
Thanks SCS

Brilliant communication with keeping us updated with the delivery slot.
Both guys were very polite and tidy with putting the feet and gliders on and removal of all rubbish.
Would definitely recommend SCS to others.

Really happy with our purchase and delivery from SCS, Russell and Simon were very considerate when delivering the sofa and the process was done super quick 😃

Carys was very helpful in answering all questions quickly and honestly. This resulted in the purchase of two sofas, having initially only visited to look at options.

Looked at sofas a few days before. Went home to do some measuring up. Made appointment on line to speak to same lady. Very helpful and patient. Clearly explained everything and sorted out order.

The staff were very helpful and polite

So to start your website is rubbish. Keeps going back to beginning so can’t see what you sell. Couldn’t even get dimensions as it cut out. Even tried to book an appointment, as if you do, you get £50 off the sale. The manager wouldn’t even come down in price by another £50. So not really impressed.
Saying that, they are very lucky to have a young lady as nice as Carys. She served us and was very knowledgeable about the item we were buying. She double checked our order, was very polite, happy and helpful. She apologised for the website repeatedly, even though it wasn’t her fault.
This was our 4th day of looking and finally deciding on the Hadleigh corner suite.
We hope when we get this sofa we will be just as satisfied as we were in the shop. They are having a refit at the moment so lots of gaps where suites would go, but that didn’t disway Cary’s from helping us find the one.

Update on my experience with scs After receiving my furniture back in August 24 faults were found on delivery and now in January 25 I am still waiting for scs to fix them. I have tried to phone them but the queue was an hour wait!! I have now emailed them ( no response to date) The Repairers sent out last.September have now emailed to say it could be another month before they can arrange the repairs. Very, Very disappointed!!! Now looking at my legal rights.

Friendly efficient and professional
Daniella made my shopping experience at SCS perfect

Very good experience buying a sofa from SCS.
Not rushed or pushed just good advice when required.
Karen was friendly very helpful, and professional

Great experience quick service chose Santa within 30 mins served by Cary’s Gloucester store very helpful and good customer service

Bought a ex display chair in store payed and was told a week for delivery on November 30! Its now December the 27 still no delivery no reply's to emails and a 2hr wait on the help to be cut off when the help person answered! Absolutely ridiculous! I doubt we would ever buy off SCS again.

28th Dec Ive updated since the call off SCS because they was very apologetic and gave us a delivery date but only after writing this review which is a shame fingers crossed everything will go well and ill update again…. Delivery date has come, no phone call! no delivery slot! and no delivery! after waiting all day sat aimlessly looking out of the window just in case but nothing! Guess SCS just wanted a better review but couldn’t actually deliver on their promises! Ive rung the “help line” that they left in their reply to be told its an 163min wait! Lol what a joke how many people a calling regarding problems?

We would like to thank Nicki for her patience and support whilst ordering our Rockcliffe furniture today. She answered all our questions and placed our order explaining each process along the way.
The SCS website is not always easy to navigate and can be very slow.

Delivery on 23 Dec was excellent. Crew arrived on time and managed a potentially tricky delivery (old cottage with narrow doorways and low ceilings) very smoothly.
HOWEVER - before this, system failures were apparent. On buying sofa in late October, we were told that 13 Dec would be earliest date for delivery. However, on 10 Dec, when I was travelling in Eastern Europe and my wife was working 200 miles from home, delivery was attempted at a time when our adult son was receiving online psychological therapy in our house. It took some persuasion for the crew to go away and not interrupt this, and the experience was very disruptive for him. Later we discovered that a "no reply" email had been sent to me the previous evening (I was not checking emails daily), and my phone number had been incorrectly recorded. We weren't expecting the delivery and would have had no way of telling the delivery team that it would have to be rescheduled. Delivery times need to be AGREED, and with more notice than 14 hours.

We visited the Gloucester store to purchase a sofa and chair. Nicki was so polite, friendly and helpful - even when there was a delay with the finance! Thanks Nicki for your help.

Great service so far ! The girl in the shop spent a long time with us to make sure we had just what we wanted !