Amazing customer service. We explained what we were looking for & after considerable patience, guidance & understanding we were given 3 options. After sitting on each of the options, there was on... Voir plus
Établissement
Changer d'établissementCrossley Retail Park, Carpet Trades Way, DY11 6DY Kidderminster, Worcestershire,, GB
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Lisez les avis des autres
The delivery team were helpful, pleasant and worked efficiently. All staff from purchase to delivery have been friendly and helpful. The only difficulty I encountered was when following the tracker... Voir plus
The lady who served us, we think her name was Alice , was absolutely amazing. She made the process as straightforward and simple as possible for us. She allowed us time to decide by ourselves without... Voir plus
We visited your Kidderminster store two days running, your colleague Steph was so patient and helpful on both days and being elderly we didn’t rush. She was amazing her knowledge of the products and h... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Kidderminster
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
Crossley Retail Park, Carpet Trades Way, DY11 6DY, Kidderminster, Worcestershire,, Royaume-Uni
- 01562 513920
4,7
Excellent
2 k avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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The young lady who assisted us was…
The young lady who assisted us was excellent, she answered all our questions and made our purchase a pleasurable experience
2 juin 2026
Very friendly and helpful staff
Very friendly and helpful staff at the Kidderminster store.. Good offers. Alice was particularly helpful.Hope the time span for delivery is met and delivery is as good as the service in store.
6 juin 2026
Nick, Kidderminster branch was…
Nick at the Kidderminster branch was brilliant, showing us around all the sofas that were in the showroom, we specifically wanted a corner sofa and he had alot of knowledge on each one
3 juin 2026
Left to brouse and felt comfortable and…
Left to brouse and felt comfortable and not pressured.
2 juin 2026
Great service very happy
2 juin 2026
The delivery was spot on
The delivery was spot on, kept me informed about times and rang as requested on arrival at the barrier to the caravan park
1 juin 2026
Warm and friendly sales staff
We were made to feel very welcome by Steph as we entered the store. It was a hot day and we were offered water which was appreciated. Steph demonstrated the mechanisms of a sofa and was kind courteous and a credit to the store. We made a purchase later that same day and very pleased with both the quality of the furniture and the professionalism of the staff.
29 mai 2026
All good from the lady who completed…
All good from the lady who completed our order to the delivery company. All good and in time.
2 juin 2026
Nice experience from star to end
Nice experience from star to end, nice and helpful staff , really nice sofas, best thing to understand what I mean go and visit the store.
28 mai 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Good service overall
Good service in the shop
Good service ordering online
Good customer service in lead up to delivery.
Happy with my new sofa and chair.
27 mai 2026
Réponse de poltronesofà - Kidderminster
Ciao Laura,
I hope you are well and thank you for your review.
We’re pleased to see that you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The lady that served me went above and…
The lady that served me went above and beyond to help me the best I have ever been served !!
25 mai 2026
OUR NEW SOFA IS FINE
OUR NEW SOFA IS FINE. It's comfortable, which is good, as we weren't able to try it before buying it. I've scored 4/5 because the delivery guys were very rushed to get it set up. Said they were allowed only 6 minutes to remove the packaging and screw in the legs.
19 mai 2026
The member of staff couldn't do enough…
The member of staff couldn't do enough for us they left to look around but when we needed assistance thay we're around to help
20 mai 2026
Sofa, so good!
We agree with everything in the first paragraph of the AI summary: unpressurized service from friendly and knowledgable staff.
I hope this continues with the delivery service!
9 mai 2026
A very pleasant hassle free experience…
We went to the Kidderminster store and were very impressed by the informal and friendly nature of the staff, and the quality of the furniture on display. There was no pressure whatsoever to buy, and we came away satisfied that we had been well treated by staff, who had explained all the different options extremely well. We had intended to make comparisons elsewhere, but never felt that was necessary.
20 mai 2026
Sales assistant "Stephanie" at the…
Sales assistant "Stephanie" at the Kidderminster branch, made the experience enjoyable.
Stephanie was knowledgeable, and patient.
20 avril 2026
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