poltronesofà - Kidderminster Avis 

1 613
TrustScore 4.5 sur 5

4,7

Crossley Retail Park, Carpet Trades Way, DY11 6DY Kidderminster, Worcestershire,, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

The lady who served us, we think her name was Alice , was absolutely amazing. She made the process as straightforward and simple as possible for us. She allowed us time to decide by ourselves without... Voir plus

Noté 1 sur 5 étoiles

To avoid disappointment go to DFS, don’t bother with these idiots!! I wish I’d gone to DFS!! Yes, they’ll be charming, but when you’ve placed your order and got your money they’re no longer helpf... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We visited your Kidderminster store two days running, your colleague Steph was so patient and helpful on both days and being elderly we didn’t rush. She was amazing her knowledge of the products and h... Voir plus

Noté 5 sur 5 étoiles

From the moment I walked into the store I was impressed. The ambiance was lovely as was the greeting. No pressure, but was left to look around at our own pace. From going in just to look, my husband a... Voir plus


À propos de l'entreprise

  1. Magasin de meubles

À propos de poltronesofà - Kidderminster

Écrit par l'entreprise

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Écrit par l'entreprise


Coordonnées de contact

  • Crossley Retail Park, Carpet Trades Way, DY11 6DY, Kidderminster, Worcestershire,, Royaume-Uni

  • 01562 513920

4,7

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,7

Tous les avis

(1 613)

17 870 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Greeted at door didn’t know what we…

Greeted at door didn’t know what we were looking for allowed to browse not pushed into anything when we saw what we were looking for for was told of the options and and shown colours fabrics and measurements of sofa so we could go home and decide

20 mars 2026
Noté 5 sur 5 étoiles

Thank you Nick!

Nick was really helpful with measuring and fabric options, didn't make us feel pressured at all, really helpful

7 mai 2026
Noté 1 sur 5 étoiles

Delivery Charge what the hell ???

I was going to buy a king size bed from the Kidderminster store until they hit me with the delivery charge of £139, I only live 5mins from them, I asked why they was not very helpful on the explanation like they was hiding something, Anyway they lost the sale (£1000) at the end of this I purchased a lovely bed from Bensons for Beds (Kidderminster) for under £900 inc delivery and hand made from the slumberland factory with regular updates all the way up to the delivery date, 3 weeks from order to finish. Good work Bensons for Beds no hidden or unexpected charges.

11 avril 2026
Avis spontané
Logo de poltronesofà - Kidderminster

Réponse de poltronesofà - Kidderminster

Ciao Graham,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback regarding your experience in store.
We are very sorry that you were disappointed regarding the delivery charge.
The cost of delivery and installation includes the following services:

• Professional two-person delivery

• Delivery to room of choice

• Complete furniture assembly and setup

• Quality inspection

• Packaging removal

Again I am sorry that we did not meet your expectations on this occasion.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Noté 4 sur 5 étoiles

The woman who we spoke to in the shops…

The woman who we spoke to in the shops was very friendly and welcoming
Knew what she was talking about

And the delivery drivers were excellent took 30 mins and all furniture was placed and set up in the house.

1 mai 2026
Logo de poltronesofà - Kidderminster

Réponse de poltronesofà - Kidderminster

Ciao Darin,

I hope you are well and thank you for your 4* review.

I have tried to call you this morning to see if you have any feedback that you would like to provide, to help us improve and achieve a 5* rating. If so please feel free to email us at socialmedia@potronesofa.co.uk.

We would love to hear from you.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Noté 5 sur 5 étoiles

We were greeted by a lovely lady…

We were greeted by a lovely lady called Steph, she was warm and friendly and gave us space to browse. She checked in and offered help when needed. Steph helped us explore all options and gave suggestions we found very useful. We chose the Kidderminster store as it was our closest.
We are happy with our purchase and the offer we received, can't wait until our sofas are delivered in July!

28 avril 2026
Noté 5 sur 5 étoiles

Good experience

The member of staff was very helpful. The right amount of help when requested. He was not pushy.
He was knowledgeable.
Ordering my sofas was easy ,but waiting for my receipt was rather lengthy . This could do with being better.

2 avril 2026
Noté 1 sur 5 étoiles

If I ordered on line you are offering…

If I ordered on line you are offering free delivery yet in store you have to pay

23 avril 2026
Logo de poltronesofà - Kidderminster

Réponse de poltronesofà - Kidderminster

Ciao Aaron,

I hope you are well and thank you for your review.

I am sorry to see that you have rated us as 1* on this occasion due to the delivery charge.
I can see that a different promotion for spend and save has been applied to your order however I have passed on your details to the store and asked that they take a look at this for you.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Noté 5 sur 5 étoiles

The sales assistant was very helpful…

The sales assistant was very helpful and we went in to look and came out with a new sofa . The lady was highley knowledgeable friendly and spoke highley of the company itself which we felt says a lot about the business.
The lady was very well informed without been pushy and used her knowledge to guide us and help us make the right decision.

24 avril 2026

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