From going into the shop to order the suite with a limited budget I was given the help I needed. The suite was ready for delivery when estimated. Then keeping me informed until the suite was delivered... Voir plus
Établissement
Changer d'établissementUnit 9 Fife Central Retail Park, Chapel Park, KY2 6QL Kirkcaldy, Fife,, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
The member of staff, "Big Brian", was very patient, helpful and knowledgeable. He understood my requirements, showed me a range of furniture to try and answered my questions. It was a hassle free expe... Voir plus
Only recieved part of order communication was just lies and you just believe what people ate telling you . Then when you get annoyed they make out your wrong no customer relations very matter of rea... Voir plus
L'entreprise a répondu
Whole process was good, received regular updates and tracking info, crew called when a few minutes away. Suite was unpacked, assembled and tested within an hour, guys were mindful of the flooring and... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Kirkcaldy
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
Unit 9 Fife Central Retail Park, Chapel Park, KY2 6QL, Kirkcaldy, Fife,, Royaume-Uni
- 01592 806806
4,6
Excellent
2 k avis
Demande des avis aux clients
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Great customer service
29 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Very good all round. Delivery service was excellent
Delivery service was excellent. Sales staff were extremely helpful. Delivery dates weren’t all that accurate.
31 juillet 2026
Réponse de poltronesofà - Kirkcaldy
Good Afternoon Mrs Grimshaw,
Thank you for taking the time to leave us a review.
We're delighted to hear that you received excellent service from our delivery team and that our Sales Advisors were helpful throughout your experience.
We appreciate your feedback regarding the delivery dates provided. While we always aim to keep our customers updated, delivery timescales can sometimes be affected by factors outside of our control. We understand the importance of clear communication and appreciate your patience.
Thank you again for your feedback, and we hope you enjoy your new furniture for many years to come.
Kind regards,
Lauren – Poltronesofà at ScS
Social Media Team
Sofas are very comfortable
Sofas are very comfortable! The delivery came at the time allocated.The delivery men were very careful and tidy in getting the sofas into my property.
After assembly they explained in a friendly and engaging manner how everything worked!
31 juillet 2026
To early to give a full review…
From choosing to ordering and delivery it was faultless. Everything was as we expected in fact our sofa arrived ahead of expected delivery time.
Now we just have to see how the product holds up to daily life. Only having it one day we it’s too soon to judge quality. Come back in a year or two’s time for a better review.
31 juillet 2026
Friendly staff
Friendly staff - Brian was great helping us pick a sofa & chair showing us different material options 😊
26 juillet 2026
Very helpful staff at the kirkcaldy…
Very helpful staff at the kirkcaldy branch,especially tracey who was extremely helpful in showing all samples of the material available,she also explained all about our purchase and delivery
25 juillet 2026
nice staff in store and delivery team…
nice staff in store and delivery team were superb
26 juillet 2026
Impressive range and excellent quality sofas.
Shop worker (originally from Paisley) was friendly and most helpful. She showed us straight to a sofabed which was exactly what we needed. We bought it there and then even though this was the first and only shop we had visited.
27 juillet 2026
We were helped by Barry at the…
We were helped by Barry at the Kirkcaldy store. He was very informative and friendly
21 juillet 2026
Sales assistant was helpful
Sales assistant was helpful. Had to change delivery date and when I called there was no problem. Delivery was straight forward and quick. All in all everything went smoothly.
24 juillet 2026
Réponse de poltronesofà - Kirkcaldy
Good Morning,
I hope you are well and thank you for your review.
I am very happy to see that everything went smoothly with your order and delivery and found the team to be helpful.
I have tried to call you today, it was just to ask if there was anything we could have done differently to make it a 5-star experience, If so, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Very welcoming
Very welcoming, helpful and professional staff who quickly found a sofa that fulfilled my needs
Very happy !!
24 juillet 2026
Fantastic service from visiting the…
Fantastic service from visiting the store to delivery of furniture.
26 juillet 2026
Delivery process was good throughout
Whole process was good, received regular updates and tracking info, crew called when a few minutes away. Suite was unpacked, assembled and tested within an hour, guys were mindful of the flooring and careful not to damage anything, even took their shoes off to avoid marking the carpet.
Once completed all packaging was removed, highly recommended
26 juillet 2026
Arrived on time with clear details of…
Arrived on time with clear details of delivery. Love the Carboli recliners, well made, good quality leather and sooo comfy. Delivery staff very polite
26 juillet 2026
Staff fabulous curtios and helpful…
Staff fabulous curtios and helpful store was in pristine condition
22 juillet 2026
Brian was very helpful and courteous
Brian was very helpful and courteous, advised us on payment options etc.
23 juillet 2026
Réponse de poltronesofà - Kirkcaldy
Good Afternoon Jennifer,
I hope you are well and thank you for your review.
I am pleased to hear you had a positive experience in store and found Brian to be helpful.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The staff were friendly and attentive
The staff were friendly and attentive. They were not pushy and allowed me to make my choice over three visits. It was good to use this company as its local and the stock seems good quality.
17 juillet 2026
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