Just had delivery of our new sofas. The service overall was great! I was sent a text and email giving a rough time window for delivery and then on the morning, a more accurate time with a link so I could track the driver's progress. I was then called by the driver when he was an hour away.
I can't speak highly enough of Craig and Martel. They came in and assessed how they would get them in; the sofas were big! They then lifted them in with no problem and speedily put them in place and attached the feet. They were pleasant but most of all, were respectful of our new home – taking great care not to damage anything! They are a credit to ScS!

The crew arrived nice and early and where showed where the new corner settee was to go and also the route to the back of the house. Nothing was too much trouble for them and their expertise got the job done in a very timely and professional manner.

Martin at the Milton Keynes branch was fantastic from start to finish. He wasn’t pushy like most sales people are cause they are all commission based. I knew what I wanted and he showed me a sofa but I knew it wasn’t the right one. Had a play about with the sofa but was still not adamant it was the right one. I looked round the store and I found the one I was looking at on the website. Martin was fantastic showed us all the colours available. We choose the colour and he went through the finance. Expected delivery early next year. An amazing experience that i would definitely be recommending friends and family to. Thank you

I was kept updated on when my furniture was ready and when they were due to deliver it.
The delivery people were very helpful and respectful of the property 🙂

Great products good service. Julia was fantastic and very friendly and knowledgeable but not pressuring. The store was calm and relaxing which was a nice change to some of the other nearby ones. Thanks.

Giulia was very helpful, patient with all our questions in choosing the right sofas. Giulia made my wife and I felt very comfortable and made the experience enjoyable. Giulia was very professional, we are looking forward getting our sofas. Excellent customer service.

Avoid at all costs! & do not believe the instore versions. These are not representative of goods received! Daylight Robbery. The most uncomfortable sofa i have ever owned!

Update …. 25/10/25

I can feel the frame under the cushions & one of several customers have the same issue! My contract is with scs not the manufacturers. The consumer rights Act 2015 makes it an implied term that goods be as described, fit for purpose & of satisfactory quality. You ‘SCS’ are therefore in breach of contract. I will therefore pursue a section 75! Disgraceful company.

We were assisted by Martin at Milton Keynes Branch. He really knows how to deal each customer individually with a person centered approach. Martin is very passionate and an honest person in his approach and conversation.

I wish him all the best and success in his future career endeavours.
I wish other branches employee staff like Martin.

Martin at SCS Milton Keynes was fantastic. Great customer service, kind and extremely helpful. Would definitely recommend

Great delivery, the two men were very nice. Im glad it gets unpackaged, they put it exactly where you would like it and make it presentable.

Excellent customer service at the shop the lady looking after me could not have been more helpful. Delivery by Alex and Martin was early and could not have gone better even though I'm in a 1st flat. Well done all.

We went to see what sofas were available in the colour we wanted. Despite the vast majority being recliners ( we wanted static), we found the style and colour that appealed to us. Ordered a sofa and two armchairs guided through the process by Martin. A most pleasurable experience.

The staffs that we dealt with are very professional and their communication with customers were excellent and the delivery service was prompt on time and excellent service.

I went into the Milton keynes store on Thursday 4/9/25 and ordered the Elwick 3 seater and 2 seater sofa. Paid in full.

Have received no confirmation of my order no receipt for the money paid.
Contacted the branch Friday 5/9 as I have a confirmation of a corner suite I didn't order. Spoke to Martin who said my order was for the 3 and 2 seater sofa. I asked for a confirmation and a receipt and he told me the computer had not updated. It's been 2 days and still nothing. Surely it doesn't take a computer 2 days when it should be instant.
So with no record on the computer my sofas wont have even been order.
I have bought my previous sofa in 2020 with no issues.
To be honest I feel because I paid up front they are not interested in resolving my issues.
I am considering cancelling my non exsist order for a refund

Delivered on time by helpful, friendly delivery crew. All good.

The overall experience was amazing.
From the customer service in the store and all the explanations and guiding us through various options we had a good time.
The way was fairly decent and the delivery guys Steve and Dale were really friendly and very efficient.

Only down fall was the fact that we had a broken part and now have to wait long for 1 chair foot because one came unable to use. Knowing it was made overseas and came all this way but the fault was missed is very unfortunate at the very end. Not knowing how long till we receive it either.

The staff were very friendly and helpful, making sure we had the correct sofas in the correct rooms. The tracking was excellent and they called when we were next. The service received was outstanding and made better by great customer service by SCS.

Really good customer service rang to let us know where they were prior to arrival and then fast with unloading and putting together sofa

Delivery went pretty much as expected, but unfortunately one of the chairs was a total mismatch and had to get back to ScS to try to rectify the situation.

Have been delivered two different coloured sofas. Ordered Dalia Dark Blue x 2 and ended up with 1 Dalia Dark Blue and 1 Dalia Blue. Labels on both sofas state Dalia Dark Blue.

Order number S0017-1000258284.
Can you please provide an expected date when this will be resolved. Potential customers will find this useful. A company gets judged on how they deal with problems as the expectation is you will get it correct.