From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... Voir plus
Établissement
Changer d'établissementPortrack Lane, 0, TS18 2QA Stockton-On-Tees, County Durham,, GB
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Lisez les avis des autres
Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... Voir plus
We had great customer service so far , we were welcomed at the stockton portrack lane store . The shop is really lovely and the staff are all smiling and friendly. The lady who served us is called Ali... Voir plus
had a lovely experience from start to finish! in store picking a sofa to getting it delivered! the staff in the shop were so helpful and explained everything to us and we're very friendly, then when i... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Stockton, Portrack
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, Royaume-Uni
- 01642 633012
4,6
Excellent
4 k avis
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The guys delivering the sofa were…
The guys delivering the sofa were friendly and very efficient.
4 juillet 2026
Excellent friendly service
Excellent friendly service. Very helpful Sharon was brilliant. Choice was great including choice of colours
30 juin 2026
The guys who delivered our sofa were…
The guys who delivered our sofa were very helpful and they put shoe protectors on as we have just had a new carpet fitted.
3 juillet 2026
Very polite young men very helpful did…
Very polite young men very helpful did everything on the delivery
2 juillet 2026
Nice staff
Nice staff, delivery was on time. Professional and efficient. Took plastic and boxes away, nice guys who fitted sofa
1 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
The quality and choice of colourways…
The quality and choice of colourways was refreshing, that we could actually have what we wanted. Was slightly disappointed at this time of year for the wait until mid September. I am miffed that we paid in full for the order and only a week later there is advertising of a sale with great reductions on, if only we had known.
30 juin 2026
Réponse de poltronesofà - Stockton, Portrack
Ciao Martin,
I hope you are well and thank you for your review.
I am pleased to see that you were able to find the furniture and colour that you wanted on your visit to store.
I can understand your disappointment regarding the lead times for delivery however as all furniture is made to order we can only provide an estimated arrival date.
As soon as your order is ready we will reach out with the first available date for delivery.
I am sorry also regarding the sale, we can only apply the offers which are available at the time however I can see that some discounts were applied to your order.
Please do not hesitate to contact the store on 0191 7313300 if you would like to discuss the reductions which were applied.
Thank you very much for your order with us.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Arrived on time
Arrived on time. Kept me informed of arrival time. Delivery team where polite and efficient, respectful of my property and did a good job unwrapping and putting furnature together.
2 juillet 2026
The sofa was well worth the wait..
The sofa was well worth the wait..
Brilliant service allround.
The 2 guys who assembled it were fantastic...
No mess left...very friendly i would reccomend this company
30 juin 2026
Lee the sales advisor was so polite and…
Lee the sales advisor was so polite and his whole presence was very good to the extent I was not going to pay over 1200 for a sofa and had my eye on another for that price but he managed to change that and I just had to buy the one we saw so gr8 job to him lovely fella
1 juillet 2026
Lovely friendly staff and very helpful…
Lovely friendly staff and very helpful explaining all options
1 juillet 2026
Delivery was very efficient
Delivery was very efficient, set up sofe as i wanted, left no mess behind.
30 juin 2026
The salesperson was very helpful and…
The salesperson was very helpful and polite. The whole process was very simple and easy. Thank you to the team at Stockton branch.
1 juillet 2026
Delivery went without a hitch
Delivery went without a hitch. It came on time and am very pleased with the chair.
27 juin 2026
Very professional and friendly delivery…
Very professional and friendly delivery team. Got my new super comfy sofa set up in no time
30 juin 2026
Friendly staff
Friendly staff, comfortable atmosphere, great selection of sofas. Great value and free delivery. Tom who sold us our new couch was very helpful and knowledgeable about what he was selling. Pure gentleman and not pushy.
30 juin 2026
Michelle was a very good sales rep and…
Michelle was a very good sales rep and conned us out of all our money. No she was a good girl and full of good advice.
26 juin 2026
The delivery team were friendly…
The delivery team were friendly efficient and really clran, very impressed
27 juin 2026
Great customer service from the beginning to the end of the process.was kept informed of my expected…
I was kept informed of my expected delivery time regularly which was very helpful.
The crew were very pleasant, they worked quickly and professionally.
My two new sofas were constructed and ready to use.
I'm extremely pleased with the sofas, they look well made and stylish.
27 juin 2026
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