poltronesofà - Swansea Avis 

1 717
TrustScore 4.5 sur 5

4,6

Nantiffyn Retail Park, Nantyffin Road, SA7 9RF Swansea, Glamorgan,, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Have taken delivery on 2 new sofas, from the time of ordering both to the delivery everything went smoothly. Did have to wait a little longer than expected for one of our orders but we are pleased wi... Voir plus

Noté 5 sur 5 étoiles

Great service & really helpful staff. Had seen what sofa I wanted online and the staff helped with what options were available and delivery times. Fantastic quality at reasonable prices

Noté 5 sur 5 étoiles

The store is a well planned and kept place to view the furniture. We were greeted by Alan who also assisted with our purchase and was pleasant, professional and knowledgeable. We did change our minds... Voir plus

Noté 3 sur 5 étoiles

I bought a leather armchair in the sale at an excellent price from helpful member of staff Having paid £129 for delivery disappointed that we have to wait 13 days for chair to be delivered

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de meubles

À propos de poltronesofà - Swansea

Écrit par l'entreprise

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Écrit par l'entreprise


Coordonnées de contact

  • Nantiffyn Retail Park, Nantyffin Road, SA7 9RF, Swansea, Glamorgan,, Royaume-Uni

  • 01792 312990

4,6

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,6

Tous les avis

(1 717)

17 849 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Made everything easy

Very comfortable experience, Jon was very informative with no pushy sales patter. Demonstrated the furniture well and guided us through the options great. Highly recommended.

16 juillet 2026
Noté 3 sur 5 étoiles

Leather sofas and chair

Waited months for leather 2 seater.3 seater and chair . Delivery men were excellent very polite helpful put them together quickly but had been sent the wrong feet for 2 seater so now have to wait another couple of weeks to have new ones sent . After paying all that money you would expect it to be perfect . So disappointed.

9 juillet 2026
Logo de poltronesofà - Swansea

Réponse de poltronesofà - Swansea

Good Morning Mandy,

I hope you are well and thank you for taking the time to leave us your review.

First of all I apologise sincerely that your sofa has arrived with the incorrect feet attached. I can completely understand just how frustrating this must be for you as is not the experience that we would expect for our customers.
I can confirm that the new feet have been placed on order with the supplier and you will be contacted as soon as these are ready to be fitted.

Kind regards,
Poltronesofa at ScS
Social Media Team

Noté 5 sur 5 étoiles

The delivery was on time

The delivery was on time. The delivery men were very courteous and careful . They placed my sofas exactly where I wanted them. We are extremely pleased with our new sofas.

9 juillet 2026
Noté 5 sur 5 étoiles

When we walked in we were met by a…

When we walked in we were met by a lovely assistant named Andy.
He was very helpful and knowledgeable, he explained the history / function of each suite we looked at.
We needed up buying a new suite and are now awaiting delivery.

4 juillet 2026
Noté 3 sur 5 étoiles

John in the Swansea store was great…

John in the Swansea store was great serving us and answering all our questions. It would have been great to get a firmer delivery date in order to plan for it but all in all a good experience.

After writing this review I received a response from their social media team saying the delay was because the sofa had to be ‘made to order’ which was a strange thing to say as we were buying the actual sofa from the store as they needed display space according to John. It appears no one took the time to understand my comments and simply responded with what appears to be a standard response. Dropped to 3* because of this.

6 juillet 2026
Logo de poltronesofà - Swansea

Réponse de poltronesofà - Swansea

Good Morning Paul,

I hope you are well and thank you for your 4* review.

I am pleased to see that overall you have had a positive experience so far and were happy with the service from John in store.
I am sorry that we are unable to provide a more accurate delivery date at the moment, as the furniture is made to order we can only give an estimate however we will reach out as soon as your furniture is ready for delivery.

Thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Noté 5 sur 5 étoiles

Great service experience from Poltronesofa

It was very comfortable walking around the shop to choose the items,everything was explained very clearly about the payment process. The company also gave updates on when delivery was due. The two delivery boys were very good polite and very professional, so all in all a very very good experience.

3 juillet 2026
Noté 5 sur 5 étoiles

Love our new sofas

Love our new sofas. Staff were polite and informative. Not pushy but there when assistance was required. Excellent service, would strongly recommend.
Delivery service excellent. Polite and friendly.

1 juillet 2026
Noté 5 sur 5 étoiles

Great delivery

The delivery was really quick and painless. The driver was in touch a couple of times during the day to keep me updated with the expected delivery time.

1 juillet 2026

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