Have taken delivery on 2 new sofas, from the time of ordering both to the delivery everything went smoothly. Did have to wait a little longer than expected for one of our orders but we are pleased wi... Voir plus
Établissement
Changer d'établissementNantiffyn Retail Park, Nantyffin Road, SA7 9RF Swansea, Glamorgan,, GB
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Great service & really helpful staff. Had seen what sofa I wanted online and the staff helped with what options were available and delivery times. Fantastic quality at reasonable prices
The store is a well planned and kept place to view the furniture. We were greeted by Alan who also assisted with our purchase and was pleasant, professional and knowledgeable. We did change our minds... Voir plus
I bought a leather armchair in the sale at an excellent price from helpful member of staff Having paid £129 for delivery disappointed that we have to wait 13 days for chair to be delivered
L'entreprise a répondu
À propos de l'entreprise
À propos de poltronesofà - Swansea
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise
Coordonnées de contact
Nantiffyn Retail Park, Nantyffin Road, SA7 9RF, Swansea, Glamorgan,, Royaume-Uni
- 01792 312990
4,6
Excellent
2 k avis
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Very professional and helpful
Very professional and helpful, delivery people cleaned up after themselves and asked where we wanted the furniture to be put
21 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Long wait for sofa,s but worth the…
Long wait for sofa,s but worth the wait, delivery man were good and helpful.
25 juin 2026
Réponse de poltronesofà - Swansea
Good Afternoon Andrew,
I hope you are well and thank you for sharing your feedback.
I am pleased to see that you had a positive experience in store and we really appreciate your comments regarding the service from the delivery team.
We are sorry that the delivery lead time was a little longer than you may have hoped for and we hope that you are happy with your furniture.
Many thanks,
Poltronesofa at ScS
Social Media Team
Nice friendly team
21 juin 2026
Réponse de poltronesofà - Swansea
Ciao Ron,
I hope you are well and thank you for taking the time to leave us your review.
I am pleased to see that you found the team to be friendly.
As you have rated us as 1* this would be deemed as negative feedback so it would be great if you could update your review to reflect your experience.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The assistant greeted me at the door
The assistant greeted me at the door , was very helpful with my choice of sofa .
Jill made me feel an important customer & explained all the information on delivery .
Well done 👏
23 juin 2026
Excellent.
20 mai 2026
Jill the sale assistant was very…
Jill the sale assistant was very helpful, gave us time to browse the furniture and took time explaining different fabrics available etc on the furniture we chose.
13 juin 2026
Excellent service
Excellent service, the sales assistant Tony was very knowledgeable and helpful wasn’t pushy like some sales assistant he explained everything to us and we tried nearly all the sofas
8 juin 2026
Alan was excellent in the Swansea store…
Alan was excellent in the Swansea store didn’t pressure us and left us to nose around. His service was outstanding and I would recommend!
10 juin 2026
Andy warmly greeted us and made the…
Andy warmly greeted us and made the whole experience very pleasant. He was very informative, polite and professional without being pushy. A real asset to your company! Well done Andy and thank you!
Swansea store
4 juin 2026
was on time as polite
9 juin 2026
Réponse de poltronesofà - Swansea
Ciao Mrs Howells,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
First class service from a very good…
First class service from a very good staff all of them there are the best
9 juin 2026
Brilliant service from entering the…
Brilliant service from entering the showroom ..some stunning units that took our eye and we found the settee and chair that we were looking for ..customer service was outstanding from start to finish...quality after quality
3 juin 2026
The delivery was very good.
The delivery was very good.
Communication from the delivery men was excellent and they arrived when they said they would.
They were polite and took no time in assembling the sofa and taking away the packaging.
30 mai 2026
Réponse de poltronesofà - Swansea
Ciao Moira,
Thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
The sales man had excellent customer…
The sales man had excellent customer service was not pushy at all for the sale .He knew when to talk and when to to be user friendly which ended up with us buying from you .An excellent service by what I deem to be an individual staff member who knew his job and is definetely an assesst to your company .Well done
28 mai 2026
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