Yet to receive the sofa, therefore this review is for the customer service received, from entering the store, myself and family were greeted with a smile, and a simple if you need anything please sh... Voir plus
Établissement
Changer d'établissementUnit F1 Bridgemead Retail Park, Great Western Way, SN5 7YF Swindon, Wiltshire, GB
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Lisez les avis des autres
I ordered a sofa in April it was delivered in August but it was the wrong one, I was the only customer I said this is the sofa I want, we sat down opposite it and Alexander wrote or so I thought the d... Voir plus
L'entreprise a répondu
Was approached by a member of staff who asked if we needed any help, we said we were just looking she then said if we need anything help to come see her which we did. Very helpful not pushy at all an... Voir plus
Hassle free browsing in the store. Once help was needed, the salesperson was very helpful and explained everything clearly. Was given date of delivery in July, it turned up late June, brilliant.... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Swindon
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise

Coordonnées de contact
Unit F1 Bridgemead Retail Park, Great Western Way, SN5 7YF, Swindon, Wiltshire, Royaume-Uni
- 0191 731 3300
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The staff was very helpful and professional
The staff was very helpful with explaining sofa types and so many material choices which was a game changer for us, also the ease of put all aspects of choices together to allow us to purchase the write 3 piece suit which we are so looking forward to receiving.
The store was well laid out with a…
The store was well laid out with a fantastic range of sofas chairs and suites.Extremely welcoming and helpful staff. It was a pleasure shopping there.
What we enjoyed most
What we enjoyed most, was the fact you're assistant greeted us on entry and did not pressure myself or my wife,and were able to select our choice. We visited swindon Branch and greeted by Alexander he was very accommodating,we recommend your store to friends. We attended your store Tuesday 2nd June
Charlotte was very helpful
Charlotte was very helpful, gave good solid advice and informed us directly as to which might have to be deconstructed.
Listened to instructions about getting…
Listened to instructions about getting the sofa in to property and were polite and professional.
Excellent friendly helpful service
Friendly and efficient
Kept informed and the crew arrived bang on time.
They were very friendly and efficient, a credit to your company.
The chair is very comfy and just what we needed.
Sales person was very helpful and…
Sales person was very helpful and supportive, there was NO pressure to buy. Overall our experience was 10 out 10.
Absolutely love my new sofa Just…
Absolutely love my new sofa Just perfect for what we after. Impressed with the huge range of styles and fabric options on all, which made it hard to choose. Ordering was quick and easy, once we had decided. Discussed the various options like gliders and fabric protection. Arrived on the day given and kept very well informed as to the time of arrival and names of the delivery crew. Unpacked and installed very efficiently.
Very satisfied customer experience
From the moment we ordered the sofa from the showroom to the delivery day we were well informed of our orders progress via the companies website.
The sales assistant Charlotte at the store in Swindon was extremely helpful in helping us choose the correct sofa for our needs and suggested different options we had not considered.
The lead time was 4 months but a few days beforehand we arranged a delivery time that would suit us. On the day a smaller time slot was given and Aaron and Shaun phoned me and arrived promptly and set about installing our new sofa, removing all packaging and answering my questions I could not have been happier.
First class service by a first class company. Will defo consider going back for other items in the future.
Nice quality sofa with good delivery…
Nice quality sofa with good delivery updates up to the delivery day.
One minus mention:
At the point of ordering, I just missed out on the free delivery promo.
When I mentioned to the sales person that I would wait until another promo, they said, oh. That will not be available for some time, if at all.
Signed, and sealed, and within a few weeks, another free delivery promo!
Mmm!
They left everything nice and tidy and…
They left everything nice and tidy and ever good at their work thanks 😊
Staff
Alex was great, patient and did not rush us making the right decision. He is a true asset to your company. Previously we went to another company to have a look for our new sofa and chair and was harassed as soon as we entered the shop. We felt totally at ease with our experience with your company
The team was really helpfull and the…
The team was really helpfull and the delivery guys where so polite x
Very helpful and just what I wanted
We were informed of when they were due…
We were informed of when they were due to arrive. Very polite and friendly delivery men.
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