poltronesofà - Swindon Avis 

865
TrustScore 4.5 sur 5

4,6

Unit F1 Bridgemead Retail Park, Great Western Way, SN5 7YF Swindon, Wiltshire, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Yet to receive the sofa, therefore this review is for the customer service received, from entering the store, myself and family were greeted with a smile, and a simple if you need anything please sh... Voir plus

Noté 1 sur 5 étoiles

I ordered a sofa in April it was delivered in August but it was the wrong one, I was the only customer I said this is the sofa I want, we sat down opposite it and Alexander wrote or so I thought the d... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Was approached by a member of staff who asked if we needed any help, we said we were just looking she then said if we need anything help to come see her which we did. Very helpful not pushy at all an... Voir plus

Noté 5 sur 5 étoiles

Hassle free browsing in the store. Once help was needed, the salesperson was very helpful and explained everything clearly. Was given date of delivery in July, it turned up late June, brilliant.... Voir plus


À propos de l'entreprise

  1. Magasin de meubles

À propos de poltronesofà - Swindon

Écrit par l'entreprise

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Écrit par l'entreprise


Coordonnées de contact

  • Unit F1 Bridgemead Retail Park, Great Western Way, SN5 7YF, Swindon, Wiltshire, Royaume-Uni

  • 0191 731 3300

4,6

Excellent

TrustScore 4.5 sur 5

865 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,6

Tous les avis

(865)

17 927 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Friendly and helpful staff when I…

Friendly and helpful staff when I purchased my 2sofas. Though from order to delivery was rather a longer period than expected when they arrived the guys who delivered them were exceptionally helpful and professional . Well done all round

9 mai 2026
Noté 5 sur 5 étoiles

Extremely knowledgeable

Brilliant. The young girl was extremely knowledgeable about the chair we were interested in. That's why we bought two. So cannot wait to get them.

8 mai 2026
Noté 5 sur 5 étoiles

Delivery service was great

Delivery service was great, deliver on the day I was advised, messaged a few days before and the night before delivery then a phone call about half an hour before they delivered.

5 mai 2026
Noté 2 sur 5 étoiles

Poor service

My 2nd order was cancelled after the first was delivered in wrong colour. Now got to wait 10+ weeks for next delivery. First ordered last November 🤦‍♀️

1 mai 2026
Logo de poltronesofà - Swindon

Réponse de poltronesofà - Swindon

Ciao Annie,

I hope you are well and thank you for your review.

I am very sorry that you are disappointed in the service received and for the issues experienced with your furniture.
I can confirm that your order has been placed and as soon as this is ready for delivery we will reach out with the first available date.

If you have any questions in the meantime then please call us on 0191 7313300.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Noté 1 sur 5 étoiles

Got a customized DELEBIO sofa from SCS…

Got a customized DELEBIO sofa from SCS Swindon and after 6 months the leather starts sagging and the hooks starts coming off and to make matters worse one of the legs broke off. They made us pay for 5 years warranty and insurance so we called to report the issues, they sent a dodgy guy who spent less than 5 mins looking at the sofa and reported to them that the issues are invalid. Now we have been left with an over £3k sofa that is missing a leg and wonky leather. what a service, best to buy better quality Sofa from other shops than to depend on after service, they have no idea of what that is

27 avril 2026
Avis spontané
Logo de poltronesofà - Swindon

Réponse de poltronesofà - Swindon

Good Afternoon,

Thank you for your 1* review, I am you are doing well.

I am sorry to read your concern in regards to your furniture currently having a potential fault with the leather along with a missing leg. To allow us to look into these concerns further please submit a contact us form providing photos https://enquiries.scs.co.uk/

Many Thanks
Poltronesofa at ScS

Noté 4 sur 5 étoiles

Very calming enjoyable experience

I loved the pleasant aroma as I walked through the door. It was so refreshing and mellow mood enhancing. The showroom was nice and spaced out, not overly crammed which gave it a nice open feel. The quality of sofas was superb. Staff were friendly but the one thing I didn’t like was after a welcoming interaction the member of staff followed me around I would have much preferred to have been left to freely roam around without the staff member constantly following me, though I will say the staff member was extremely helpful. The only other thing I didn’t not like was the person who served me smelt of cigarette smoke. Other than that the whole experience was great.

29 avril 2026
Noté 5 sur 5 étoiles

Alex was so helpful

Alex was so helpful, really patient with us and just genuinely a lovely person! Would give more stars if I could! He was even patient with our daughter running riot and rearranging all the blankets on the displays! Thank you so much

18 avril 2026
Noté 5 sur 5 étoiles

Lovely sales team

Lovely sales team. Answered all questions. Allowed us to walk around undisturbed after introducing themselves which is what we like. No pressure.

20 avril 2026
Noté 5 sur 5 étoiles

Friendly and knowledgeable

Alex I believe his name was. Very friendly, helpful, knowledgeable and attentive. Didn't bombard us, just a gentle acknowledged of us and offered help when it was needed. Explained things clearly. Most importantly he listened.

20 avril 2026
Noté 5 sur 5 étoiles

A very good and wide range of settees…

A very good and wide range of settees and furniture your sure to find something that suits your taste. With knowledgeable staff answering all your questions.
Go and find what you're looking for and sit down on it giving it the bum test.

16 avril 2026
Noté 5 sur 5 étoiles

Brilliant staff

Brilliant staff - very welcoming, friendly and helpful. Forgotten the gentleman who helped is with the purchase!!

4 avril 2026

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