Yet to receive the sofa, therefore this review is for the customer service received, from entering the store, myself and family were greeted with a smile, and a simple if you need anything please sh... Voir plus
Établissement
Changer d'établissementUnit F1 Bridgemead Retail Park, Great Western Way, SN5 7YF Swindon, Wiltshire, GB
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Lisez les avis des autres
I ordered a sofa in April it was delivered in August but it was the wrong one, I was the only customer I said this is the sofa I want, we sat down opposite it and Alexander wrote or so I thought the d... Voir plus
L'entreprise a répondu
Was approached by a member of staff who asked if we needed any help, we said we were just looking she then said if we need anything help to come see her which we did. Very helpful not pushy at all an... Voir plus
Hassle free browsing in the store. Once help was needed, the salesperson was very helpful and explained everything clearly. Was given date of delivery in July, it turned up late June, brilliant.... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Swindon
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise

Coordonnées de contact
Unit F1 Bridgemead Retail Park, Great Western Way, SN5 7YF, Swindon, Wiltshire, Royaume-Uni
- 0191 731 3300
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The team arrived on time polite clean…
The team arrived on time polite clean and tidy in their work.very happy with them and the staff at the Swindon shop thanks
Friendly and helpful staff when I…
Friendly and helpful staff when I purchased my 2sofas. Though from order to delivery was rather a longer period than expected when they arrived the guys who delivered them were exceptionally helpful and professional . Well done all round
The crew were very good and efficient.
The crew were very good and efficient.
The only problem was the delivery time.
It was six hours later than we were told.
Extremely knowledgeable
Brilliant. The young girl was extremely knowledgeable about the chair we were interested in. That's why we bought two. So cannot wait to get them.
Delivery service was great
Delivery service was great, deliver on the day I was advised, messaged a few days before and the night before delivery then a phone call about half an hour before they delivered.
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Poor service
My 2nd order was cancelled after the first was delivered in wrong colour. Now got to wait 10+ weeks for next delivery. First ordered last November 🤦♀️

Réponse de poltronesofà - Swindon
All OK and staff friendly and not pushy…
All OK and staff friendly and not pushy at all . But haven't got new sofa yet ..hope all goes well..
Charlotte was very professional she…
Charlotte was very professional she showed me how the recliner chair worked and made it easy for me to order the chair,
Got a customized DELEBIO sofa from SCS…
Got a customized DELEBIO sofa from SCS Swindon and after 6 months the leather starts sagging and the hooks starts coming off and to make matters worse one of the legs broke off. They made us pay for 5 years warranty and insurance so we called to report the issues, they sent a dodgy guy who spent less than 5 mins looking at the sofa and reported to them that the issues are invalid. Now we have been left with an over £3k sofa that is missing a leg and wonky leather. what a service, best to buy better quality Sofa from other shops than to depend on after service, they have no idea of what that is

Réponse de poltronesofà - Swindon
Very calming enjoyable experience
I loved the pleasant aroma as I walked through the door. It was so refreshing and mellow mood enhancing. The showroom was nice and spaced out, not overly crammed which gave it a nice open feel. The quality of sofas was superb. Staff were friendly but the one thing I didn’t like was after a welcoming interaction the member of staff followed me around I would have much preferred to have been left to freely roam around without the staff member constantly following me, though I will say the staff member was extremely helpful. The only other thing I didn’t not like was the person who served me smelt of cigarette smoke. Other than that the whole experience was great.
Alex was so helpful
Alex was so helpful, really patient with us and just genuinely a lovely person! Would give more stars if I could! He was even patient with our daughter running riot and rearranging all the blankets on the displays! Thank you so much
Wonderful assistant in Swindon she…
Wonderful assistant in Swindon she didn't hurry us ,offered us coffee made us feel wanted excellent service.cant wait for our sofa x
Lovely sales team
Lovely sales team. Answered all questions. Allowed us to walk around undisturbed after introducing themselves which is what we like. No pressure.
Friendly and knowledgeable
Alex I believe his name was. Very friendly, helpful, knowledgeable and attentive. Didn't bombard us, just a gentle acknowledged of us and offered help when it was needed. Explained things clearly. Most importantly he listened.
A very good and wide range of settees…
A very good and wide range of settees and furniture your sure to find something that suits your taste. With knowledgeable staff answering all your questions.
Go and find what you're looking for and sit down on it giving it the bum test.
great help from the sale staff
great help from the sale staff, she help me pick the right sofa & chair and then explained the process of buying and delivery.
Brilliant staff
Brilliant staff - very welcoming, friendly and helpful. Forgotten the gentleman who helped is with the purchase!!
Great customer services are great staff…
Great customer services are great staff first class highly recommend the store
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