Really poor experience so far and we have still not received the sofa or have a delivery date. We paid for an ex display sofa in full. We were told we would be notified about delivery on the day, Monday at the latest. It is now 5 days later and I have had to chase the store, who are still waiting to hear from the distribution centre. The sofa is in the store ready to be collected. We still do not have confirmation of a delivery date. I have emailed customer service but that email has not been acknowledged. I have been told there isn’t a complaints procedure pre delivery, as they get directed back to the store. The person I have spoken to in the store has been as helpful as she can be but her “hands are tied.” I was initially told the manager is off today and that it would be followed up tomorrow. There was a suggestion that the delivery may be next week now but she is going to try to see what she can do with the distribution centre. This is a really poor and disappointing service, due to the insufficient and ineffective systems in place with this company.

Very helpful staff ,never rushed us and gave great advice

Lovely helpful staff

Friendly welcoming and clear description of how to read tags/offers on furniture

Excellent customer service from knowledgeable and friendly staff. Provided advice without being pushy or trying to rush us into making a decision.

John Liu was absolutely fantastic. Knowledgeable, friendly and professional. He couldn't do enough to help us and exceeded our expectations. Thanks to him, we have found our perfect sofa and at the best price point too. He's also arranged speedy delivery for us. Thank you John!

The gentleman went above and beyond to help us. Told us about the products then left us to look, was knowledgeable about all products including the stain proofing. Nothing was too much for him. I would highly recommend the warrington store. We'd gone to browse and not buy...

First class service. Delivery arrived on time and was fitted quickly and efficiently .

Great choice of beautiful furniture
Staff were very helpful

The guys were quick and efficient very polite 10/10

Young man was attentive without being pushy. He was very patient whilst I was back and too deciding

Warm welcome, very knowledgeable, when asked but did not hover. Really please nice woman.

Dean.Made us feel so relaxed no pressure offered refreshments as soon as we entered.explained all the pros and cons on which purchases we required all round great service will recommend to friends and family

I went into the Warrington branch and a
Nice gentleman called Dale who served me.
He was very polite and helpful.

Made and delivered on time

Superb help. Got exactly what we needed.

Friendly and knowledgeable sales people particularly Carla and Peter. Efficient ordering process and great customer care, including a cup of tea. Wonderful aroma in the shop definitely should be marketed. One small suggestion swatches should be available. Really difficult to match paint, curtains and carpet without!

The delivery men where very nice unfortunately as they were moving my sofa into my lounge they damaged my door frame taken a chunk of wood out of the frame they left the feet on the sofa which really they should of taken them off

Some of the best customer service I’ve experienced!

Good communication re delivery before and during transit.
Some problems during installation in that flooring in destination room was slightly damaged by the metal sofa legs as the sofa was turned to upright position.