Sealant Supplies Ltd Avis 

I had exactly the same expieriece as below

"Waited for 2 weeks before receiving a fake shipment notification. The tracking link says they did not received the parcel from sender. "

sadly we only check before teh trouble starts, I leaned my lession

Very poor experience with this company.

Order cancelled without any explanation and despite me contacting them on numerous occasions they did not have the decency to reply once.

I will definitely not be using them again - avoid if you want your order to be fullfulled.

Really happy with the service and excellent prices. I've ordered a few things over the past couple months and have been impressed with their suggested products and customer service. I'll definitely be ordering again!

Order arrived well packaged & in plenty of time

I placed an order by mistake. I wanted to call them, but there is no telephone number on the contact page, and when i did find a number, it was invalid. you have to send a support ticket.

fast delivery and great pricing.

Super slow shipment from them.
Ordered grouting sponges and it tool a really long time.
Too slow to dispatch.

Amazing Customer service, I have ordered now a couple of times from them and everytime I order anything, always turns up and the team are fantastic at dealing with any requests I may have. Brilliant job guys and thank you again!

Yeah, not a good experience.
Ordered grouts, silicones, all in stock, received to late really 6 days later, 3/4 would be reasonable.
When i opened the box a silicone was missing.
No phone number listed, ChatGPT found one, only to be told they have no idea whats going on raised a ticket, no reply for 24hrs, to be told not in stock. So, thats not good, and no reply or cimmunication to say sorry, and refund will be processed.
Just overall poor experience. Rather pay more for a better service.
If you are the MD of this company, get hold of it sharpish, otherwise you will go out of business.

Ordered some specialist sealant on the 27th July and it took them a week to tell me that they couldn't supply it. They'll tell you to raise a support ticket for the "web team". This "team" like to pack up and go home by lunchtime, so you'll be stuck waiting for a response that never comes. Call the number to speak to someone and you keep getting pushed back to the "support ticket" that doesn't get a prompt reply or maybe never. You may aswell go and scream in your van, where nobody can hear you.

Delivery is late and overpriced. Rather than just sorting it out, I am told I have to do additional admin because of their delay. Seems to be a common problem with this company.

Placed an order for 2.5l of wood preserver/1x tube of silicone on Sunday only to have the order refunded by Thursday, without notification neither responding to my email why they did this. Since realising they had changed the option for the 2.5l quantity, non existent now !! Absolute shower, a good company would have just sucked the mop and sent out 3 x 1 litres !!!

Friendly helpful staff, excellent communication and service. Email received to advise that delivery was on its way, delivery arrived promptly, driver was friendly and helpful. Items well packaged. Would use again and definitely recommend to others.

The Guys and Gals at SSL always helpful and quick to respond to stock queries and getting orders processed quickly. Recommend them highly

Really friendly team who respond quickly to enquiries. Easy ordering process and deliveries arrive without issue. Great pricing on the products we use.

easy ordering.
when DHL lost my order these people just reposted my order no problem.

Joke shop rather than a builders merchants. Ordered some sealants 12 days ago with 48hr DHL delivery, nothing. DHL say they haven't received the package. Contacted SSL who" raised a ticket". Apparently shipped out, DHL still awaiting package. Contacted again and received a sarcastic reply mimicking my email. Terrible customer service, believe the bad reviews.

*** AVOID ***
Would give it 0 if that was an option. Ordered goods for next day (expensive). Didn’t arrive, called and told to raise ticket (received ticket confirmation) No response - called again and they couldn’t find the ticket…
Total waste of time and money

Avoid at all costs. The reviews about the slow despatch times are absolutely correct. I tried everything to ensure I could get the grout I ordered as soon as possible.

Raised tickets, had phone calls you name it. They assured me it will be despatched within 3 to 5 working days and then it gets sent on next day delivery via DHL. I asked them if it would have any delays so I can plan ahead told it was all fine. I ordered this on 19/05/26. It is now 29/05/26 and it was meant to be delivered today, delayed again so I asked for this order to be refunded.

I wasted over a week and should have listened to the reviews. I even stated to them what I'd heard and said I want to plan ahead getting told this will be with me soon.

Asked them numerous times if it has been sent, told it was an issue on the couriers side when I had no tracking information. My last interaction which was on Thursday 28/05/26 he said he will keep an eye and make sure it was sent that day if they had an issue with the previous one sent and it will definitely be delivered today.

After checking the tracking it was showing it won't be delivered and it's delayed so I had to cancel the order as I cannot wait any longer they have underpriced other companies but you will be waiting potentially 2 weeks maybe more. Pay the extra £5 and get it from a reputable company as this company seems to be a bit of a joke.

Would not use again. If you have tradesman booked you will be left waiting. Poor communication, poor customer service and poor despatch times.

Paid for an online order on April 28th. After a week I had heard nothing so I emailed SSL but no reply. I have made many phone calls asking where my delivery is, (now 15th May as I write this review) they claim it has been dispatched to DHL, however DHL say they have not received it. Terrible service I would not recommend this company. Edit, credit where it is due, the goods arrived today 18th May.