Sebright Property Management Avis 

I am writing this review as I've never seen such a quick response from any property manager I spoke before. I called Abbie with 2 issues at one of the properties we manage and she was all over it on the same day, communicating with various stakeholders and third parties to resolve the issue. She then updated me constantly. It's great! Thank you for a job well done!

Terrible Experience with Sebright Property Management**

I am extremely dissatisfied with the service provided by Sebright Property Management. Our apartment building has only one elevator, which has been out of service for about ten days due to a water pump failure in the basement. With eight floors and many families with young children living here, this situation is unacceptable.

Many residents, including those with back pain and other health issues, are unable to use the stairs. I have called the office daily, only to be met with rudeness and aggression. One day they claim the engineer is on holiday, the next I’m told they have placed a parts order that hasn’t arrived. Every day brings a new excuse, and I can never get a straight answer about when the repairs will be completed.

This is an emergency request! There are over 100 24-hour service companies in London that could have addressed this issue promptly. I cannot recommend Sebright to anyone due to their unprofessional behavior and poor customer service.

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Sebright Property Management are brilliant. Super professional, reliable and always on hand. They are a great management Company who go above and beyond. Stuart Burchell is a great asset to the company, he is exceptional, person of integrity and reliability who possess outstanding interpersonal qualities. Their support and professionalism with 24/7 care is amazing. I cannot recommend this company highly enough. You are in very safe hands with Sebright MGT Company I highly recommend their company services across the baord and especially Stuart for all of his hard work and commitment over the years

I’ve had a genuinely excellent experience with Sebright and Abbie Jones as my property manager. She has been incredibly attentive, responsive, and professional throughout. Any issues I’ve raised have been handled promptly and efficiently, which has made a real difference.

It’s rare to come across someone so proactive and reliable — Abbie consistently goes above and beyond to ensure everything is resolved smoothly.

Honestly, a five-star experience from start to finish. She’s the best, and I wouldn’t hesitate to recommend her.

Abbie from Sebright is excellent - great communication and responsive to requests. Makes coordinating with different contractors all the more easier when you have someone so helpful in your corner. Thank you Abbie!

Stuart was incredibly helpful. I encountered a few issues, and he not only assisted in resolving them but also proactively followed up and stayed on top of everything until they were fully sorted. Thank you, Stuart.

Yvonne French is working with the Director's at Gooden Court, she has proven to be extremely efficient & gets tasks done quickly & effectively.
A real credit to the team at Sebright!

I recently contacted Abbie Jones the management regarding black stains on the carpet at the entrance of my apartment. I had previously tried to clean them myself without success, and due to ongoing health issues, I was unable to resolve the problem on my own.

The manager responded very quickly and arranged for professional cleaning. The result was excellent — the carpet now looks as clean as new.

I truly appreciate the prompt action, professionalism, and efficiency in handling my request. Thank you for the great service!

Having dealt with several changes of Property Manager at our flat, it's refreshing to have a person willing to deal with matters but answer the phone with a polite and cheerful manner.

Since Sebright has taken on this contract, they have been proactively engaged and more than happy to speak with us regarding any issues.

Abbie the property manager was incredibly helpful, I also have had great interaction with Benn when sorting matters regarding the EWS1 and Fire reguakitons forthe building.

Sebright are a new property management company looking after a development I own a flat in. The property manager, Abbie Jones, is exceptionally fast to respond, and in my experience to date, very much solution-focused and understanding of client needs. She’s a breath of fresh air.

Had a problem with an upstairs leak from another apartment in my block which has caused damage to my apartment . Dealing with Abbie from Sebright at the moment who is fantastic! On it like a Rottweiler! I have total confidence that she will get it sorted. Unlike the last company, she is proactive in seeing that things get done which is a breath of fresh air. She’s fab!

Abbie was extremely helpful, and always easy to communicate with, which is extremely important from a landlord points of view.
Seabright have just taken over the management for Bodiam courts, and they hit the ground running, well done .

As a leaseholder at Royal Waterside, I wanted to share some positive feedback about Abbie Jones, our new property manager from Sebright Property Management.
Since Abbie and the Sebright team took over, the difference has been immediately noticeable. Communication has been clear, proactive and — most importantly — responsive. Queries are acknowledged quickly and followed through, which has really improved confidence among residents.
One of the biggest improvements has been around building security. Longstanding issues with access and communal doors have now been properly addressed, and it’s reassuring to see entrances secured and monitored as they should be. These practical changes have made a real difference to how safe and well-managed the development feels day to day.
Overall, this has been a vast improvement compared to the previous management under Anthem Property Management. There is a much stronger sense of organisation, accountability and genuine engagement with leaseholders.
Thank you to Abbie Jones and Sebright Property Management for the positive progress at Royal Waterside — it’s appreciated and very much noticed by residents.

I’ve just moved into a property managed by Abbie at Sebright and she couldn’t have been more helpful and pleasant during all of our exchanges. Looking forward to working with Abbie as she manages our building

Yvonne at Sebright is so fantastic! Very efficient, professional and caring. I’ve been so grateful at how well they conduct business. They are always very quick with their responses and do their job so well. A pleasure to deal with!

DON’T USE THIS COMPANY
See my previous reviews. Despite several polite reminders it is still impossible to get replies from Benn Thompson or any of his staff. It seems clear to me that in the light of no responses I can only surmise that Benn Thompson failed to renew our block insurance and leave 70 properties uninsured. Waiting 4 months for answers to a couple of very reasonable questions

Great service from Sebright. They handled my parking tickets efficiently and got them revoked.

Great team and really care about every single matter. Highly recommended.
Thanks Abbie for going above and beyod to solve our issues in property

We recently changed management company after years of dreadful service.
We are now with Sebright and have a new property manager called Abbie Jones. Honestly, the difference is like night and day. Abbie responds very quickly and gets things done, and she’s a great communicator. I’m so relieved that we now have someone in position who is professional, effective and courteous. Phew!

Today was my first contact with the company. I dealt with the property manager Ms.Abbie Johns, with her calm, apologetic and professional service. She replied to all my concerns with sufficient information.