Seedful Avis 

Very much the same story as the other review. Order placed on the 18th. Evri tracking on 22nd says they’re expecting the package. Nothing changed. Emailed and facebook message sent. No reply. Disappointing. I want a refund.

Like others I would give no or negative stars if possible. I used to buy the vegan bread in Waitrose but it has not been available for weeks so I ordered online in 18th NOVEMBER 2022. It advertised 48 hrs delivery, however, nothing arrived. On 30th NOVEMBER 2022 I tried the tracking app they supplied. At first it said the bread had been delivered two hours earlier (which it hadn’t) then it said, “damaged in transit” contact supplier. Seedful does not have a registered phone number so I contacted by email and of course have received no response. I then checked this website and noted just how many people have the same experience as me.
Appalling service, if the company exists in a few months time (abd I doubt it) I will never order from them again.

Orders bread and rolls 15/11/2022. Received email 21/11/2022 saying my order is on its way. This was meant to be sent out the next day so already disappointing! Keep checking EVRi tracking which says they have been expecting my items since 18/11/2022. Emailed Seedful 4 times and still no reply. Email is the only way to contact them. This is extremely disappointing as they are the only gluten and yeast free bread I've found. Now requesting a refund via my credit card company.

Made an order 15th October and after 4 messages and two requests for a refund, I have just received an email (27th November) to say the refund has been actioned. Absolutely awful, well non existent customer service. One generic email a month ago stating their are issues and my order is on its way. What does it take to communicate well?!

Ordered variety bread box from Seedful Store, courier still says “we’re expecting your order soon” when I trace the delivery. It’s been saying this for the last six weeks. Sent several detailed emails to them requesting explanation or refund , with no reply. Live chat, got no reply either. What a terrible waste of time and money. Still no product, and no response. Wish I could have given 0 stars. Such a let down from what I know to be a great product….when you can get it.

Terrible company, take your money, say your product has been despatched a month later Evri still don’t have it. They don’t reply to your emails, o phone no, I’ve tried messaging them through social media. They have taken over £40 from me for bread more than 7 weeks ago now and I just want my money back.

I love Seedful bread but am left wondering what is going on with the company. I normally order it from Amazon but as they were out of stock I ordered directly from Seedful. This was on 2nd November (3 weeks ago). I have not yet received my order and despite trying to find out what has happened I have had no response. In addition the chat function seems to have disappeared. I am upset as I loved Seedful bread - I can only assume that the company is having financial difficulties. So I’m writing off my £23.

Same as other reviewers. I still haven’t received my order and they don’t respond . It’s incredible.

Totally unreliable delivery & service…
Good tasty bread but not worth the hassle…

Same as previous reviewers- bread arrived mouldy and no reply from them

I ordered 6 loaves,took over 2 weeks to arrive,5 of them were mouldy,I contacted Seedful on a number of occasions on chat,but no reply. I have now taken out a resolution case with PayPal

I ordered several packets of bread and never received them. Tried emailing and contacting over various different platforms and no response.

Bread arrived late (stuck in customs for huge import fees) and moldy despites 1 month left on the expiration date. Requested refund but no reaction from customer service.
Used to buy this bread in stores and that was ok. Sad. Good product, crap sales.

The product is excellent but the customer service is non existent. I ordered their pack of 3 loaves of bread on subscription on 27/09/2022. The blurb online says you can alter the frequency of delivery any time (the default is weekly). However, you cannot do it online and there is no phone number to call and emails and chat are ignored. I did not receive the first order but received an email saying it had been delivered to my address. However I was away from home for a few days so that was not possible. I sent numerous emails and posted to their online chat with no response. I cancelled the automatic payment for future deliveries and attempted to cancel the subscription. However this function is locked. I keep receiving emails asking me to update my payment each time I respond saying I want to cancel the subscription, but again no response. My neighbour had actually accepted my first delivery but the delivery man left no note informing me of this and it was over a week before my neighbour knocked my door to let me know they had taken it in. I will still purchase the product but not from Seedful directly

First time I ordered from this company and very disappointed. Package of 7 sliced grain bread packs was delayed with no explanation and then finally delivered to wrong address even though package was correctly addressed. Poorly packaged, especially given that they’re food items. Courier (Evri) left package on the ground on top of some rubbish in neighbour’s bin cupboard, between two bins, several houses away. Only tracked down from proof of delivery photo as we have a community WhatsApp group. Company has no phone number listed and I’ve had no response to 2 emails I sent: one to chase delivery and the other to complain about the delay and circumstances of delivery.

Awful customer service, not responsive and the link on my email to manage my subscription with them does not work.

I ordered 3 sliced loaves as I have rheumatoid arthritis so can't cut my own, I live alone as a pensioner. They have a machine that could have cut them. When I messaged them and emailed them I got zero response. Very shoddy packaging box was almost wide open plus the order was wrong. Will never order from them again. I advise others to steer clear too! Zero customer service. Shocking!

I have contacted Seedful twice with zero response after receiving an order with 6 loaves thrown into a box, two of which were split open. After two weeks two loaves had gone green moldy inside the packages despite having several weeks left of date on them. And also when I bit into a slice of one of the loaves there was grit inside and a stone caused me to have to seek dental treatment as it damaged my tooth!
Given I only asked for a refund and have had all of these issues from one batch and ZERO response, I find this totally unacceptable and will be raising my complaint to Food Standards and asking Consumer Protection about next steps to protect my rights.
Shameful in this day and age. I know this brand and the original owner of it. But it seems it has gone mass market and with that, sadly, a lack of customer care.

I have placed orders with them via their web site about five times now. I have had problems with two orders. You cannot contact anyone to get any problems sorted out. There is no phone number on their site. The email never seems to get through. I have tried contacting them on social media but their accounts seem to be run by agencies. I will no longer be buying anything from them ever again.
The icing on the cake is that when you order via their web site they ask for a tip for their staff!