See.Sense Avis 

I was bought a set of lights from this company last Christmas as a present and have used them regularly throughout the last year. The lights themselves seem to be very good and have lots of features like phone apps, crash alerts and adaptive lighting depending on surroundings. To be honest i probably haven't used them to their fullest as I've tended just to turn them on, cycle and let them do their own thing i.e keep me visible and safe on the roads, something they've done without hitch for just over a year.

However 2 days ago my rear light started behaving erratically and stopped responding to button presses etc. I emailed the company to ask for advice and immediately received an automated response and then a follow up email from an engineer the following morning first thing to ask about the fault i had reported. So far that is as far as the exchange has gone but its a case of so far so good as far as i'm concerned. I will update this review as things progress.

Update 24/1/19 - the light has been returned to the see.sense for repair. It did in fact start to return to something resembling normal working behaviour prior to being sent but their engineer agreed that it should still be returned to them for a free service given its recent faulty behaviour. So far I am very impressed with their customer service, replies have been very quick, positive and helpful.

Update 30/1/19 - The light was returned to me today in the post working 100%. To be perfectly honest I’m not sure if they’ve sent me a brand me light or if they’ve done a superb job of cleaning and replacing components. The fact that I can’t be totally sure should tell you the “as new” condition of the light. As you can probably tell I’m very impressed with see.senses customer service, great communication, service and a turn around time of less than a week (including postage!) is really excellent. I’d definitely highly recommend them and their lights.

Update 03/06/19 - The above repair job unfortunately didn’t last. Being a fair weather cyclist the first time after the return of the light that I got badly caught out in a rain storm and thus tested it properly was last month and although the light stayed on for the duration of the cycle two days later when I went to use it again it was dead. Subsequent charges resulted in a temperamental light that refused to turn off etc. I contacted see.sense again and after a bit of back and forth they asked me if I’d accept a new ‘ace’ light which I’ve just received today. Hopefully this one lasts a little better in the good old Northern Ireland, four seasons in a day, weather that we have. The company are still very easy to deal with and although I’ve had ongoing problems I think they’ve done a really good job of resolving them.