Selco Builders Warehouse Avis 

Staff excellence, various staff today but Helen stood out in Southampton. Emma, Aaron and JT on hand. Excellent all round with great practical product knowledge.

Pretty impressed with Selco aftercare services. We bought patio doors over 5 years ago that developed a significant fault that meant the door always had a big gap at the top when closed. Given that we could reasonably expect the door to last 10-15 years we reached our to Selco to see what they could do. Got a very quick response from Chris W at the Bristol branch, who organised an engineer visit and visited himself with the engineer. Waiting to see what the final outcome is but really impressed with the response so far

(worth googling Money Saving Experts article on how warranties expiring does not prevent you from getting repair/refund/replacement)

Emma at Millbrook Southampton Branch is always a pleasure to contact always so helpful and polite and goes above and beyond many thanks Emma

Mr Wayne has helped me insorting out my order .His kindness and friendly behaviour haa created huge impact on me. Selco should be proud of having such man power .
Ms Sarah has excellent customer oriented approach .
Sohail

Leeds Beeston store Disgusting customer service. My car broke down behind 1 of the trucks I called In & asked if the truck could be moved forward as my back wheel was on double yellow lines & was told it could not as nobody was around to move it & that all the drivers had gone home there was nothing they could do. This was at 4 pm on Friday. I went back to my car to find a selco truck driver going past who I flagged down & asked if someone could move it. He said he would ask the driver to move it. He did so within a few mins. The lady at the counter clearly lied to me. I usually buy stuff from selco not anymore. Disgusting attitude from the lady on the counter.

Great delivery on time very helpful 👍

Made a telephone order, customer services confirmed the order, straightforward payment method.
The items were delivered the following day and the driver placed the items where they were required
The prices were very competitive

Selco Salford, tremendous in its customer service. I went there on a Sunday and they weren’t many staff in the building but they were helpful and they dealt with my order so efficiently and I cannot thank enough a lady called Wendy she was tremendous plus all the others. It’s good to see some company, which still have this kind of service.

They appear to make sustitutions, without notice when sending deliveries ordered online/by app. Either that or its sloppy picking at the store.
Recently received wrong plaster beads and architrave (similar but different to those already being used), accepted at delivery by householder. Fortunately I could use the architrave on another job and sold the beads on.
Just be careful to check every item, don't just count them - this isn't the first time its happened on one of my orders.

Excellent customer service from Jessee at Selco Croydon. He was the salesperson who helped me with my acoustic panels, which arrived much earlier than expected and were delivered efficiently. Unfortunately, one of the panels was faulty, but Jessee handled it immediately — he contacted the manufacturer straight away and arranged a replacement to be delivered quickly and without any hassle. A genuinely smooth and professional experience from start to finish. Highly recommended.

Great customer service from
Karen in Bristol Filton store. Super friendly.
First time at this store I will be back. 💯

Good store overall with competitive prices and a great selection of products. The shopping experience would be even better if staff members were more welcoming and proactive in offering help.

High quality upvc door beautiful excellent customer service and friendly staff thanks Selco.

Too expensive on many items

Always a pleasure at Dudley branch staff go above and beyond especially Paul assist manager and Diane on tills

I asked for help with several plumbing items I intended to purchase, but a long-standing member of staff at the Honeypot Lane store told me that customers are expected to find everything themselves. I was informed that even if I provided item names on a list, it was not his responsibility to help locate them on the shelves. Despite asking politely for assistance, his response was dismissive and confrontational, as though I had done something wrong simply by requesting help. It appeared that providing advice was considered too much effort at that time of the morning.

This interaction took place on 19 December 2025 at approximately 07:35. The staff member was noticeably unhelpful from the outset and stated, “This is my name—make a complaint if you want.”

What was particularly concerning is that, as a long-serving employee, his behaviour appeared to carry no consequences, suggesting that management either tolerates or overlooks such conduct.

I both work for a company and own a business that regularly spends four-figure amounts at this store, and I expect to be treated professionally. This experience stands in stark contrast to the service received at the Imperial Park and West Gate branches, where staff have consistently assisted with similar requests without issue or unnecessary confrontation.

What was most concerning was not just the dismissive attitude of one senior staff member, but the apparent culture that allows such behaviour to go unchecked. Being told to “make a complaint if you want” suggests a lack of accountability and confidence that management will not act. This points to a management issue rather than an isolated incident. Other members of staff were helpful and professional, which only highlights the inconsistency in service standards and the failure of management to enforce them.

Couldn’t make an account as their setup would not accept any password including proper autogenerated ones via Google or Apple . Wasted a lot of my time.

Update: Hepful reply from Selco, I’ve provided email so they can get in touch.

As Selco are genuinely trying to fix the problem I have now changed the rating to 5*.

I received outstanding Customer Service from Cath in the Filton, Bristol branch. On a few occasions recently, she went above and beyond to make sure that parts of my kitchen order was rectified. I don't even think Kitchen's are her department but she ensured to remain the person I could contact and kept lines of communication open. As a customer it can get frustrating being passed around to different people and having to explain the issue several times. Cath took the stress out of the situation. This was greatly appreciated as I was partway through a kitchen install.

I also want to thank Pedro for his understanding and patience with the issue. He had every reason to make my situation difficult but yet again, I received excellent customer service. Well done Selco, I appreciate the service and will be back again to complete the house renovation!

I recently visited Selco Tottenham to buy a toilet, and what started as a simple trip quickly became a reminder that the right person can make all the difference. The model I originally wanted wasn’t in stock, but I spotted a display toilet that I actually preferred. When I asked the first staff member at the counter if it was available, she told me it was discontinued and that they couldn’t sell the display because it would require unscrewing and replacing it. Fair enough — but something in me said, No, this is the one I want.

Then I met Shabazz. And that’s when the entire experience changed.

I explained the situation to him, and instead of shutting it down, he actually tried. He called the supplier, checked every option, and when it turned out the model truly was discontinued, he still didn’t give up. He brought over the manager, explained my request, and the manager agreed: “If they want it, sell it.”

And just like that, I left with the exact toilet I had my heart set on.

Shabazz showed what real customer service looks like — patience, effort, and a willingness to go above and beyond. He turned what could’ve been a disappointing visit into a genuinely positive experience.

Selco, give this man a raise! Employees like him are the reason customers come back. And sometimes, the first “no” is just a reminder to find the person who’s not going to block your blessings.

Always great service
Delivered on time
One of the few companies that got things right.