Selfwealth Avis 318

I appreciate the opportunity for getting direct feedback from a end-user like myself. It gives the feeling of build by investors for investors which is brilliant.
Well thought out app and definitely a ton of work to make it simpler has been done already!

Selfwealth by Syfe not only already has a great looking, easy to navigate platform, their current initiative to include real-user feedback in their future roll-out of the system is a clever idea - this will ensure good buy-in & sentiment with the investing community.

Within minutes of my enquiry I had an answer and my queries were answered in full.

Chloe was fantastic in helping orchestrate the transfer of my securities to IBKR.

She was proactive and efficient, coordinating multiple parties including SWF, US SWF and IBKR to get the transfer over the line following several miscommunications and delays.

Chloe was very helpful.

I’ve had a great experience with SelfWealth. Their brokerage fees are highly competitive and the platform is simple to use, both on desktop and mobile. I especially appreciate the clear charts and helpful market depth information, which make tracking and trading straightforward.

A special mention goes to Nicholas in customer service who assisted me with a complex deceased estate account. He was prompt, kind, and focused on finding solutions—his support was a real asset during a difficult time.

The only suggestion I have is to include a phone support option for customers dealing with complex situations or bereavement. While chat and email are usually fine, speaking to someone would add a valuable level of support and understanding for those with sensitive needs.

Overall, SelfWealth is an excellent choice for investors.

Provided a prompt reply to my request. The report supplied by Michael was very detailed and satisfied our accountant's request.

Moved to Selfwealth in 2020 from CMC and it was a good move. Very simple to use and low cost brokerage. Plenty of options and upgrades if you want it, but also a great platform if you just want to use it to buy/sell and see how your shares are tracking.

I’ve been using this selfwealth since Covid, and honestly, these guys really know what they’re doing. The best part? They actually listen to their clients and keep improving the product. Simple rule, really: look after your customers, and the rest follows

I’ve been using SelfWealth for a while, and while the platform does the basics, there are some recurring issues that really impact the user experience.

The main frustration is with inconsistent or delayed data updates. At times, portfolio values and performance metrics display slowly or inaccurately. This makes it difficult to make timely investment decisions.

A specific example is the USD/AUD conversion rate. The FX rate shown in SelfWealth can differ quite a bit from the actual live market rate. SelfWealth support confirmed that the rates come from Phillip Capital (their U.S. broker) and are only updated at limited intervals (morning and afternoon). This means the AUD portfolio value you see is often outdated, which can be misleading—especially for investors managing both AUD and USD portfolios.

To their credit, support acknowledged this issue and said that real-time FX integration is being considered. But until it’s fixed, it creates a lag that competitors don’t have.

Suggested Improvements:

Live FX rates – Integrate real-time exchange rates (even if with a slight delay, e.g. 15 seconds). For international investors, this is critical.

Faster data refresh – Ensure portfolio values and performance metrics update seamlessly, not just a few times a day.

Transparency on data sources – Show the timestamp of the last FX update so users know if they’re looking at a stale number.

Mobile performance – The app sometimes feels sluggish; smoother performance would improve user confidence.

SelfWealth has potential, but these issues make the platform feel outdated compared to global standards. If they can fix the FX and data refresh problem, it would be a much stronger platform for serious investors.

I've had a great experience with Selfwealth over the last 6 years. Simple easy to use platform, and no real delays in support getting back to me. Can't go wrong with the fixed $9.50 flat fees, so I know exactly how much it's going to cost me, makes it easy at tax time!

I went with Selfwealth in the first place because it could feed data directly to my SMSF accountant, offered both Australian and US markets, and Aus shares were CHESS sponsored. But it turned out to be the worst online broker platform that I have ever encountered. Here's what bugged me about it:
1. They require you to have an ANZ cash management account that can only be accessed through the Selfwealth site. They don't pay interest on any cash balances you have.
2. They claim to have low FX fees (0.6%), but they are by no means the lowest.
3. Same deal with brokerage. Compared to some brokers that offer brokerage rates of 0.02%, the $9.50 flat fee is not really good value unless you are buying parcels of shares worth $47,500 or more.
4. The trading platform itself is really clunky.
5. You can't place multiple stop orders on the same holdings, eg you can't place both a take profit and a stop loss order on the same holding.
6. If you have a stop loss placed on a particular stock, you can't buy more of that stock without first cancelling your stop loss order.
7. For US holdings, you can't modify the trigger on a stop loss order outside of US trading hours. You have to first cancel the order, but the cancellation also doesn't take effect until US trading commences.
8. And last, but by no means least, client service is horrendously slow, and sometimes non-existent. For example, when I asked to cancel my premium subscription, I was instead re-subscribed and charged the subscription fee again. My request for a refund took 19 business days to be actioned - nearly a full month. At around day 10, I sent off an email seeking an update, and this email was never responded to.

I wanted to move all my shares to one place but this was not straightforward because of the way they had been purchased. ie issuer-sponsored Selfwealth were very patience and helped me find and complete the relevant transfer requests.

Good website for casual or experienced trading of shares

I find Selfwealth to be an easy to use platform. There is useful data presented clearly and every feature that I've wanted has been there. I've used it for years. Trades are getting a little expensive, but if you refer someone you get free trades. And if you're just buying in bulk occasionally the cost is negligible.

I've hit a couple of miniature admin hurdles but each time someone has resolved it quickly for me.

Would recommend.

Solid platform for the basic functions I'm looking for.

now seeking to be able to invest in European market, being confined to Aussie and USA may require a shift elsewhere before too long

I have enjoyed using SelfWealth, it is a straight forward website and app, easy to navigate, easy to access, secure and reliable. I haven't had any problems using and have been a happy customer for three years now.