Terrible return policy and completely unrealistic. I would never, ever recommend anyone buy from them. A complete joke. If you value your money please spend it elsewhere.
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Lisez les avis des autres
Amazing feeling! Love the separation.I ordered the bikinis, briefs and trunks in the rayon bamboo. Almost don’t even know you have underwear on.
First, my order came very quickly and on time. I always throw online clothing in the wash before I wear it, and the underwear came out fresh and supportive. The separate pouch perfectly separates and... Voir plus
L'entreprise a répondu
Recently purchased my first bamboo rayon boxer briefs with dual pouch design. They are so incredibly comfortable. My banana slips in right where it’s supposed to and stays comfortably in place even du... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Pouches underwear featuring high quality, performance intensive fabrics, super sexy styles and groundbreaking dual pouch design,Keeps Intimate Areas Comfortable
Coordonnées de contact
Etats-Unis
- service@separatec.com
- www.separatec.com
4,3
Excellent
425 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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I have been buying them for years
I have been buying them for years. I just got some of the new ones that are supposed to keep everything in better I’m still trying them out but seems like they are doing a good job. I will keep buying them I thought they would make a low rise style because rolling them down helped a lot too maybe they will make some in the future
23 avril 2025
Réponse de Separatec
Thank you so much for being a long-time supporter of Separatec!😊
We're really glad to hear you're giving our new designs a try and that they're working well for you so far.
We appreciate your feedback about the low-rise style—great suggestion! We've shared your input with our product development team, and hopefully it's something we can bring to life in the future 🙌
Thanks again for your continued trust and support. Stay comfy!
Réponse de Separatec
Thank you for your positive feedback! We’re thrilled to hear that you found our website easy to navigate and that you quickly located the item you were looking for. Providing a seamless shopping experience is our priority, and your satisfaction means a lot to us.🤝
Ordered two mystery packs thinking they would be blue, gray, black, etc. and they sent me two packs of Christmas underwear in May…..
I ordered two 3 packs and selected surprise me thinking that it would just be different colors and you sent me two packs of freaking Christmas underwear in May? WTF? I will never buy from you again!!!!
23 avril 2025
Réponse de Separatec
We sincerely apologize for the disappointment and frustration caused by your recent order. 🙏We understand that receiving holiday-themed items outside of the season was not what you expected, and we regret that this experience fell short of your expectations.
Our "Surprise Me" mystery packs are randomly selected promotional items (as noted in the product description), offered at a discount as part of a final sale, which means they cannot be exchanged or returned. We strive to make this policy clear at the time of purchase, but we recognize that expectations can still differ, and we’re truly sorry for any misunderstanding 💔
Your feedback is important to us, and we’ll use it to improve how we present these special offers moving forward. If you’d like assistance with future orders (outside of mystery packs), please don’t hesitate to reach out to our team at support@separatec.com. 📧
We’d love the opportunity to restore your confidence in us 🌟
Thank you for giving us a chance, and we hope to serve you better in the future ❤️
Nothing unexpected
Package was delivered in a timely fashion. Nothing was missing and exactly as described.
23 avril 2025
Réponse de Separatec
Thank you for taking the time to share your feedback! We’re delighted to hear that your order arrived promptly and met your expectations. Providing a seamless and reliable shopping experience is our top priority, and your satisfaction means the world to us.💪
We appreciate your support and hope to serve you again soon.
Réponse de Separatec
Thanks for your love! ❤️
So glad you're enjoying the new colors and fast shipping! Feel free to share the good vibes with friends and family - we'd love to welcome them too!
Material was nice
Material was nice. I move way too much bending and twisting at work wearing jeans and had poke in or poke out issues. I don't have the time to spend adjusting.
23 avril 2025
Réponse de Separatec
Thank you for sharing your honest feedback. We're glad you liked the material, but we sincerely apologize that the fit didn't meet your needs during active movement. Your comfort is important to us, and we truly appreciate you taking the time to let us know about this issue.
We'll share your feedback with our design team to help improve future products. If there's anything else we can assist you with, please don't hesitate to reach out.
The design wasn’t what I thought
ETA: Customer service reached out, offered to replace my order with something else. When I couldn’t find anything else I wanted, they refunded my full purchase amount.
The design wasn’t what I thought. I’m sure the product would work great for some people but just isn’t what I expected. I’ve reached out to customer service and they have been providing me options based on their satisfaction guarantee. The responses take a few days to get to me each time but I’m optimistic that they will refund my purchase.
I will update after this is resolved
20 avril 2025
Réponse de Separatec
Thank you for your patience and for giving us the opportunity to make things right.
We truly appreciate your understanding as we worked through your request—it means a lot to us that every customer feels confident and satisfied with their experience. While we’re sorry the product didn’t meet your expectations, we’re glad our team was able to resolve the issue by issuing a full refund.
We hope to have the chance to serve you again in the future and provide a better experience.
Wishing you all the best ahead!
Best underwear I’ve ever bought
Best underwear I’ve ever bought. Reasonably priced compared to other similar brands. Soft and comfortable
21 avril 2025
Réponse de Separatec
Thank you so much for the kind words! 😊 We're thrilled to hear you're loving the comfort and value. Appreciate your support!
Quality and fast delivery.
24 mars 2025
Réponse de Separatec
Thank you! We're glad you’re happy with the quality and speed! 😊
Réponse de Separatec
Thank you for being such a loyal customer and for taking the time to share your positive experience! We're truly honored to have you with us all these years, and we're thrilled that our quality continues to meet your expectations.
Customers like you inspire us to keep doing our best. We can't wait to serve you for many more years to come!
Had to make an exchange for my last…
Had to make an exchange for my last order. Contacted support. They responded quickly. We exchanged a few emails and they sent out a replacement order without issue. New order received quickly!
23 mars 2025
Réponse de Separatec
Thanks so much for your kind words! 😊 We're glad the exchange process went smoothly and that you received your replacement quickly. We truly appreciate your support and look forward to having you with Separatec for the long run! 💬📦
Réponse de Separatec
Thanks so much for the love and support! 🙌 We're thrilled you're enjoying them!
Did not like the particular style
Did not like the style. Things don’t stay where they’re supposed to. I like my previous purchases but the last purchase I regret. Separatec is my favorite choice when covering my goods but I wasn’t satisfied with this particular style.
25 mars 2025
Réponse de Separatec
Thank you for your honest feedback. We’re sorry this style didn’t meet your expectations. If you’d like, we’d be happy to help you find a different style that better suits your needs. Just let us know!
Couldn't find cotton in all black with side access.
I hate that I couldn't find cotton in all black with side access. I don't like the bottom access and that's all that's available in the cotton. I want to sew the bottom hole and put a hole for side access myself.
Still love my first generation. I've ordered a couple times. But they're getting too worn in.
25 mars 2025
Réponse de Separatec
Thank you for your feedback! We understand your preference for cotton with side access and apologize that we don’t currently offer that option. Your idea about customizing the access sounds creative! We appreciate your loyalty to the first generation and hope to bring more styles that meet your needs in the future. Please feel free to reach out if you need any assistance!
Great Purchase…
The trunks are very comfortable but the fabric makes them work best in warmer weather.
I plan to order again but will most likely try the cotton fabric.
23 mars 2025
Réponse de Separatec
Thank you for your great feedback! We’re glad you find the trunks comfortable. Trying the cotton fabric sounds like a perfect choice for different weather—hope you love it too! Looking forward to your next order!
Love the dual pockets and bamboo briefs
22 mars 2025
Réponse de Separatec
Thanks so much! We’re happy to hear you love the dual pockets and bamboo briefs. Your support means a lot to us!
Best underwear ever!
Probably the best underwear I've ever purchased. Probably the only brand I'll ever buy or recommend again.
21 février 2025
Réponse de Separatec
Thanks a ton! We’re thrilled to be your go-to underwear brand. Your recommendation means the world to us! 🙌
Réponse de Separatec
So glad to hear they’re comfortable and roomy for you! Thanks for your great feedback! 😊
Future Recommendation Unlikely
I was under the impression the product came from a warehouse but discovered it was fulfilled through Amazon. When product arrived, parcel was cut open and half of shipment was missing. When I contacted customer service, I had to point out the customer satisfaction policy on first order in order to get a refund for missing item. Probably won't be ordering products based on that interaction and dealing with sub-par customer service.
20 février 2025
Réponse de Separatec
Thank you for reaching out and sharing your experience — we truly value your feedback.
We’re very sorry for the inconvenience you encountered. To clarify, our products may ship from different fulfillment centers depending on location and inventory availability. This includes some shipments fulfilled through our partnered Amazon logistics centers to ensure faster delivery.
We understand your frustration regarding the missing item and the need to reference our satisfaction policy. Please rest assured that your concern has been noted, and we’re actively working on improving our service process to make it smoother and more proactive.
Your satisfaction is very important to us, and we hope you’ll consider giving us another chance in the future. Should you need further assistance or have any questions, don’t hesitate to reach out.
Great product!
Purchased from separatec several times and have been completely satisfied each time. Great product, great fit and quick delivery. Highly recommend you try them.
20 février 2025
Réponse de Separatec
Thank you so much for your continued support!
We're thrilled to hear that you're satisfied with our products and service. We'll keep working hard to deliver great fit, comfort, and fast shipping. Looking forward to serving you again soon—and thank you for recommending us! 😊
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