Terrible return policy and completely unrealistic. I would never, ever recommend anyone buy from them. A complete joke. If you value your money please spend it elsewhere.
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Lisez les avis des autres
Amazing feeling! Love the separation.I ordered the bikinis, briefs and trunks in the rayon bamboo. Almost don’t even know you have underwear on.
First, my order came very quickly and on time. I always throw online clothing in the wash before I wear it, and the underwear came out fresh and supportive. The separate pouch perfectly separates and... Voir plus
L'entreprise a répondu
Recently purchased my first bamboo rayon boxer briefs with dual pouch design. They are so incredibly comfortable. My banana slips in right where it’s supposed to and stays comfortably in place even du... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Pouches underwear featuring high quality, performance intensive fabrics, super sexy styles and groundbreaking dual pouch design,Keeps Intimate Areas Comfortable
Coordonnées de contact
Etats-Unis
- service@separatec.com
- www.separatec.com
4,3
Excellent
425 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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All Round Hit!
Prompt delivery. Excellent product. Cool design. Comfortable and luxurious feel.
20 février 2025
Réponse de Separatec
Thank you for the awesome feedback!
We're so glad you loved the prompt delivery, design, and comfort. It means a lot to hear that our product gave you that luxurious feel. Hope to see you again soon! 😊
I LOVE these underwear
I LOVE these underwear, they are so comfortable and fashionable.
I have many, many pairs of these briefs. I will NOT wear anything else
20 février 2025
Réponse de Separatec
Thank you so much for the love and loyalty!
We're thrilled to hear how much you enjoy our underwear—comfort and style are exactly what we aim for. It means the world to us that they're your go-to choice. We’ve got you covered anytime you need more! 😊
Réponse de Separatec
We're very sorry for the inconvenience!
If the size doesn’t fit, please feel free to contact our customer service team—we’ll be happy to assist you with a size exchange or any other solution to make things right. Thank you for your feedback, and we’ll keep working to improve!
Unique design
24 janvier 2025
Réponse de Separatec
Thank you for your kind words!
We're glad you appreciate the unique design — it's one of the things we take great pride in. Hope you continue to enjoy wearing them! 😊
Best underwear ever
24 janvier 2025
Réponse de Separatec
Thank you so much!
We're honored to be your favorite — your support means everything to us. Enjoy the comfort, and we look forward to serving you again! 😊
The first order was a perfect fit The Second order is not the right size
The fit was perfect. I reordered another 7 briefs.
The elastic band did not roll, colors are great.
Unfortunately, the reorder sent to me was the wrong size. I reordered LARGE and I got SMALL. I have asked for return & replacement instructions.
I REORDERED AN OTHER 7 BRIEFS BUT
I when I received that, (my second order), you sent SMALL sizes when I ordered LARGE.
This is the third message i am sending regarding this matter.
Cotton Briefs 7 Pack.
USPS Tracking number 9200 1903 8013 1200 2428 38
Please le me know how we will remedy this situation.
Sincerely,
Peter Petrakis
23 janvier 2025
Réponse de Separatec
Thank you for bringing this to our attention, and we sincerely apologize for the sizing issues with your recent order. We’re glad our customer service team was able to resolve this matter for you, and we appreciate your patience throughout the process.
Your satisfaction is our priority, and we regret any inconvenience this caused. Thank you for your continued support—we truly value loyal customers like you. If you need any further assistance, please don’t hesitate to reach out.
Easy website, great products/prices, quick delivery.
Easy to navigate website. Great selection of products at great prices. Very quick delivery. The Separatec underwear is quite unique, comfortable and flattering.
23 janvier 2025
Réponse de Separatec
Thank you so much for your wonderful review!
We’re delighted to hear you find our website easy to use and enjoy our unique, comfortable underwear. Your kind words about our products, prices, and quick delivery mean a lot to us. Looking forward to serving you again soon! 😊
Réponse de Separatec
Thank you for your lovely feedback!
We’re glad you love the material and find the fit comfortable. Your satisfaction is our top priority, and we appreciate your support!
My second purchase and second review ……
My second purchase and second review … I really like my separatec mens underwear. The bottom access opening makes it easier to get out and over the zippers of jeans verses the old way of side access underwear! The material is comfortable and I will probably make a third purchase eventually! 5 stars ⭐️⭐️⭐️⭐️⭐️
23 décembre 2024
Réponse de Separatec
Thank you so much for your continued support and fantastic review!
We’re thrilled to hear you love the convenient design and comfortable material. Looking forward to your third purchase — we’ll be here to keep you comfortable every step of the way! ⭐️😊
The material is so comfortable
The material is so comfortable! And you can tell these will last a long time because of good quality.
23 décembre 2024
Réponse de Separatec
Thank you for your wonderful feedback!
We’re glad you find the material so comfortable and appreciate the quality and durability. We’re committed to providing long-lasting products you can rely on!
Comfort like no other
If thread was air, the thread used to make Separatec undies is the lightest most supportive and form fitting assembled thread available to men. The comfort alone is worth the cost of the experience just to wear a pair of Separatec underwear.
22 décembre 2024
Réponse de Separatec
Thank you for such a glowing and poetic review!
We’re honored that you find our underwear so uniquely comfortable and supportive. Your words truly capture the care and innovation we put into every pair. We appreciate your support and hope you continue enjoying the Separatec experience!
Poor Service & Product Failure
The product simply did not work for me and after nearly three weeks, I am still waiting for my refund as was promised when I placed my order nearly two months ago. All I get is promises and no action. If I don't get this resolved soon it will be treated as consumer fraud.
23 décembre 2024
Réponse de Separatec
We sincerely apologize for the delay in processing your refund and for the frustration this has caused. After reviewing your case, we can confirm that your refund has now been processed.
We deeply regret the inconvenience and appreciate your patience as we resolved this. Customer satisfaction is our priority, and we’re committed to improving our processes to prevent such delays in the future. If you have any further concerns, please don’t hesitate to contact us directly at support@separatec.com.
Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.
Placed an order for multiple…
Placed an order for multiple sizes/items and company reached out to make sure I hadn't mixed sizes in error, which I thought was pretty awesome! Purchase as a gift for my husband and he loves the boxer briefs. I looked up several reviews and finally decided on Separatec! Hubby says they are comfy!
22 décembre 2024
Réponse de Separatec
Thank you so much for your thoughtful review!
We’re happy to hear our team could assist you with your order and that your husband loves the boxer briefs. Comfort is our top priority, and we’re thrilled he’s enjoying them. Thanks for choosing Separatec and trusting us for your gift!
Réponse de Separatec
Thank you for your kind words!
We’re glad you’re happy with the product, price, and fast delivery. We appreciate your support and hope to serve you again soon!
My new go-to for underwear!!
My new go-to for underwear!!! Soft, breathable, and nice color options. I'm more of a boxer brief guy but opted for the trunks. I love em. My wife loves em. Enought said. FYI, after a short while, you forget you're wearing them. #freedom
23 décembre 2024
Réponse de Separatec
Thank you so much for the amazing review!
We’re thrilled to be your new go-to for underwear. Soft, breathable, and feeling like you’re wearing nothing—that’s exactly what we aim for. Glad both you and your wife love them! #Freedom indeed! 😊
Not what they used to be
I purchased five pair of Separate underwear about four years ago and was very happy with them, they fit perfectly. Last year they had a sale going on so I bought 7 pair. The fit was terrible. Too tight and rode too low but I had already washed them all so I had to eat that one. When I contacted customer service they said that I needed to order the sport underwear to get the fit I wanted,so I ordered 5 more pair. They still don't fit as well as the old ones. So I'm done, I need to find another brand.
16 octobre 2024
Avis spontané
Réponse de Separatec
We sincerely appreciate your loyalty over the years and are truly sorry to hear that our recent products didn’t meet your expectations. It’s disappointing to learn that the fit wasn’t consistent with your previous experience, and we regret that our recommendations didn’t resolve the issue for you.
Your feedback is invaluable, and we’ll share it with our product team to address these concerns. We understand your decision, but if you’re ever open to giving us another chance, we’d love the opportunity to make it right. .
Thank you for giving us a try all these years—it means a lot to us.
Very comfortable new design
Very comfortable new design. Also like the fact that brand name is not quite so bold. Still the only brand of underpants that stop my "turtling" issue., so teh only ones I wear.
21 novembre 2024
Réponse de Separatec
Thank you for your great feedback!
We’re happy to hear the new design is comfortable and that you appreciate the subtle branding. Most of all, we’re glad our underwear helps solve your "turtling" issue—comfort and confidence are what we strive for!
Réponse de Separatec
Thank you so much! We’re honored to be your favorite. Your support means a lot to us!
Dual pouch bamboo rayon success
Recently purchased my first bamboo rayon boxer briefs with dual pouch design. They are so incredibly comfortable. My banana slips in right where it’s supposed to and stays comfortably in place even during fitness hiking. Shipping was fast. Will be ordering more. Highly recommend you give these a try.
21 novembre 2024
Réponse de Separatec
We’re thrilled to hear you love the comfort and fit of our bamboo rayon boxer briefs! It’s great to know they stay perfectly in place during your active adventures. Thanks for the recommendation and for choosing Separatec!
Good experience
Great fit and support ! Ordering was very problem free. Good job Separatec
21 novembre 2024
Réponse de Separatec
Thank you for your positive feedback! We’re glad you had a smooth ordering experience and are happy with the fit and support. We appreciate your support and look forward to serving you again!
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