Sequence Avis 

This is literally the worst company to deal with. No one even had the balls to speak to me on the phone because they knew they were wrong. Didn’t manage any issues with my home, then when my tenant moved out and I complained about the issues had the cheek to try and take money from my tenant for me to later find out it was done from previous tenants and not sorted before my new tenant had moved in! So he moved in to a substandard house then they tried to charge him for the damage he never caused. Uncooperative, horrible, vile people that are incompetent and incapable of doing their jobs and I hope this company gets shut down ASAP

This company is a nightmare to deal with as a landlord. Having had to do everything myself during lockdown, I was questioning just exactly they do to earn their fees, but their sheer awkwardness on accepting EICR's from my own trusted electrician was unbelievable. Then the same pedantic attitude surfaced when a Gas Safety certificate, from an engineer that I have used for years submitted his paperwork. Exactly the same as he has done for the past 4 years.
All this hassle and emails back and forth, as for months they remind you weekly to get this done! You tell them it's all arranged, even giving dates but they will still remind you weekly if you don't use their overpriced contractors.
It's a nightmare to get them on the phone, emails they answer within X amount of working days. When I got over the Gas certificate fiasco, I emailed the required 3 months. Suddenly I got responses, even from my local estate/letting agent who I'd not heard from since 2019!
Here we are a month after, 30+ emails later and they are still sending invoices for Tenancy Deposit admin fees etc!
Their incompetancy beggars belief.
Do not sign up with any agency that uses Sequence. Customer Support nil

WOW, where does one begin? I have NEVER in my life dealt with such incompetent people. I really don't understand how this Company is still standing after all the reviews I've seen. We've been living in our rental property for almost two months now and what an awful experience it's been since day 1. When we moved into the property it was disgusting and absolute mess! Old furniture left behind, the entire house was a mess as the previous tenants didn't clean the property, the outside areas are a mess, there are so many things broken, all lights are missing bulbs I could go on and on. I've had constant battles with these people and every time I threaten with a Lawyer they come back with a solution, however do you think anything has been resolved? We used Barnard Marcus to rent our property and they are just as useless as Sequence - both should be non existent as they are useless and so incompetent. Almost two months has passed and we are still sitting in the same mess as I refuse to do anything further myself and incur the costs when I know they are doing nothing at the moment. Your services are disgusting and your employees shouldn't be working in these roles, as the customer service is shocking. Now that nobody is resolving my issues, I am going to be taking legal action against you.

ALL our problems were never solved. They changed property manager three times. Every time I try to reach them by email, I have to chase them more than 3 times for a little reply(problem not solved). When I call them, my property manager was never there. There was always someone saying"He/She is not here right now".
Even when I need to pay my rent, I have to email at least 3 times with 2-3 different people to get the right bank account.
I am tired of this. They are totally incapable.

AVOID AT ALL COSTS

This company is a big joke. Each occasion there is a fault in the property I'm renting it takes minimum 6 to 12 weeks for some one to come out to check it. then another few weeks for it to be repaired. Their customer service is such a shame and you get cut off the phone each time you want to speak to someone. I haven't had a proper shower in months due to the fault in the bathroom, each time i call i was apologised to and told someone will ring me back. I've informed them i'll be using a local electrican to fix this and will deduct the charge from the rent plus inconveinence. You may want to look elsewhere before renting from this organisation

They lose your rental payments
Has happened to me on numerous occasions but the latest one is incredible absolute nonsense
Paid rent over phone,they then sent email to me confirming payment,then they chase you up for that payment for the next 3 months?
Over the last 3 months have sent them the confirmation email sent by themselves and bank statements showing proof of payment yet they are still threatening me with court action for money they have had?
And trying to get this sorted,which is not my fault,has been pathetic as they just don’t respond
Any help on here would be much obliged

All the horror stories are true. Don’t do it. Gave me the tenants from hell and I’m left paying the bill. The staff don’t know how to do their jobs. Or they don’t want to. If the Area manager I had to deal with is the example of the standard they set he has the people skills of a skunk.
I work in customer service and I would be sacked if I dealt with people the way I have been treated.

Ill try my best to make this short as possible, this company is most certainly run by absolutely incapable underachieved individuals. I requested for repairs to be done whilst i am occupying a house I'm renting, 8 months of back and forth trying to get TWO jobs done. One being a kitchen tap, one being the kitchen plinth thats missing. I pay full price for my rent and i live alone. I got that fee up of arranging time for technicians to come and not show up so i decided to request i do the work myself and bill them for the work. They agreed the price, i did the work, three random property inspections later… i find myself having to chase over 5-6 times for payment. 2-3 months go by and i end up having to open a case with money claims centre against sequence. Ive been told the manager above the person i deal with has been made aware, still no contact. Honestly i feel this company needs to firmly close down, the IQ level of their employees is merely an equivalent of an amoeba.

DO NOT USE THEM. Theres my warning ☺️

Anybody that chooses Sequence UK to rent their house through as a landlord or indeed rent a house through as a tenant, please think carefully. This company is not fit for purpose as a letting agent. We’ve had the misfortune of using them as a landlord and a tenant at the same time. Extortionate charges to landlords for zero to no service. Maintenance issues left unsolved for duration of tenancy. Told a family of 4 not to use the only shower in the house and never did come and fix the issue. Still haven’t received our deposit back over a month after we moved out despite being chased several times. They never return calls. Completely incompetent 😡

I am only giving them 1 star as I had too. In my opinion I would rate them - 5*. I have never experienced such bad, rude incompetent useless service from anyone and I am amazed that some people still have a job there or even that the actual company is still going.
6 months without a shower, 3 wks without heating and when my tenant agreement was up for renewal and needed changing due to my father who was on the agreement passing away they made my life hell….. so bad that I ended up seeing medical advice due to anxiety they gave me. Demanding double my rent in order to stay at the property, no compassion, no understanding, one word email responses back from questions and advice needing emails……I ended up in tears on more than one occasion because of them.
My opinion is the place is run by teenagers who haven’t the first clue about property management or how to treat clients. And it dose not matter who you speak with or when in the day you call….everyone I’ve spoken to has the same attitude… they just don’t care….they want you off the phone ASAP.
If I ever treated people in my line of work the way their obviously treat all their tenants and landlords from what I have read here, I would be out of a job quicker than i can even imagine…..absolute shambles and quite frankly disgusting…. They should be ashamed of themselves

Incompetent Immoral Imbeciles.
Be aware sequence are a connells company involved directly in the comments below.
The advice is never to use this company for either managing properties or as an estate agent, they are complete Incompetent, Immoral Imbeciles.
As a landlord they have cost me thousands.
They lost the tenancy agreement, the check in inventory and the keys.
Due diligence, care and professionalism are not in the dictionary at connells.
Without your sanction they will sub-contract works they deem necessary to another connells company, who sub- contract to another connells company, who sub contract to a local supplier. You are then advised by a company you have never heard of that you have been charged for the privilege!
People correspond with you from a different company name then claim to work for connells.
Connells have now repaid for the works charged plus legal costs, but only after they gave me the run around and protracted correspondence between different ‘companies’ ending in small claims court.
The only ‘Excellence’ they have is in incompetency, is this what they claim when providing training to employees?
Both the tenant and myself had been lied to by the local branch with the return of the keys resulting in days of delay and additional cost, I am well rid of this company.
Their performance is so bad I have also stopped looking at any properties they market, I would not buy through them if they were the last agent on the planet.
If this is the ‘best possible service’ they all need to retire.
Perhaps they should provide the public with balanced view of the company and include this as ‘Real testimonials from our un-happy customers’.
You have been warned!

Maintenance issue reported 17/08, still outstanding despite many calls into Sequence (note that I make the calls to them).
They don’t call back, they don’t update and they don’t care.
I’m stuck with them because my landlord uses them, I have been stuck with them since 2011, they have never been any different, the names and the voices have changed over the years but they have always managed to maintain that ‘don’t care’ culture. I guess that’s continuity of service....
0/10 I resent the 1 star I have to give them.

I was just about Tow send a deposit to sequence, but I had a warning from my bank,
So I looked up Sequence and read the reviews, I am so glad I did,
The five stars is to all the good people who wrote in reviews and gave me a good warning,and saved me over a thousand pounds out of my pension, I have probably lost my temporary flat now as well, which I was going to move into after a car crashed into my Bungalow. Making me homeless

Service was absolutely appalling from sale of house - from not turning up to show a potential buyer around the house (I showed them myself), changed case handlers 4 times.
Lack of communication from Blacks direct solicitors.
Charged for app I never used was set up initially, then 4months later sent a link from estate agent then nothing kept up to date on app until completion so was absolutely useless and waste of time.
Would not recommend or use Fox and sons again plus their recommendation of Blacks Direct conveyancers.

Please please please AVOID this company, they are so useless. I am just about to leave them as our letting agents, after having to give 3 months notice, galling that is. I could rant and rave about this shower of a company, and I'm sure you would be horrified. Just to say please avoid them at all costs!

As a landlord I can say that this is the worst company I have ever dealt with. Their staff are unprofessional and lacking in any type of customer care. Rent is never paid correctly and the number of mistakes are so great that I've lost count. Once my tenant leaves, I will dispense with this company immediately. Avoid them!

Here's our story. Asked us to wait for 3 - 5 working days to get our deposit back. On 5th day, we did not get it because someone wrote incorrect figure to release. But we were not been informed. We had to call. No one call us back either. We had to go through complaints department to get our money back. Still had to wait for 3-5 working days again.
They have full rights to demand money from tenants but tenants have no right to get their money back in a reasonable time.

Honestly the worst service I have ever received. Would lie to us and the landlord about what each other had said and would claim to have contacted the landlord but would never do so. Have messed us around with returning our deposit at the end of our tenancy - will happily take your money but are very reluctant to return it.
No communication between the staff because they would CONSTANTLY contradict each other.
We would also have them change our point of contact for our property and not tell us on the regular - leaving emails to just go unread and unresolved.
Tenants and Landlords alike avoid at ALL COSTS

I just wanted to leave a review to thank the team at Roger Platts Maidenhead, especially to Nicholas and to Philippa who were beyond patient. I purchased a BTL and they were so helpful, friendly and held my hand along the way. I am looking to purchase more flats through them and would definitely recommend as a company. They responded quickly too. Thanks again, Vanessa

I would give Zero stars if I could. If there was an award for abysmal customer service this company would win hands down. As landlords we have faced unbelievable hassle trying to get tenant's deposits returned and trying to get simple maintenance jobs arranged. Honestly, you get less grief all round managing everything yourself. At least that way you don't have sequence screwing things up