Sequence Avis 

Have spent several months chasing a payment that was owed from Sequence. Despite regular emails and assurances the amount would be paid it seems clear they have no intention of paying back what is owed.
Avoid

Sequence collected the rent as a service. After agreeing to end this arrangement and giving them 3 months notice they started sending email that the tenant wasn't paying them. Then they continued to bill me for a service they were not longer providing. After numerous phones calls nobody seemed to be able to stop these emails and cancel the arrangement. Im still complaining to them to cancel the arrangement.

Our experience with WH Brown Rentals was shocking. Upon taking a rental property under the managed scheme, like many tenants, we faced maintenance issues. For example, we lived in a property with an oil boiler. One morning, we awoke to find an issue. Despite informing WH Brown that we used oil, they repeatedly sent gas engineers, eventually stating, "We can't fix it; sort it out yourself." After obtaining the landlord's contact information, it took three days to resolve the issue, leaving us without a boiler during winter. When we requested a hotel due to WH Brown's refusal to address the problem and having young children, we were told, "Sort it yourself; we don't offer that. It's not our problem."

Other reported issues weren't addressed under the management scheme, leading us to contact the landlord directly, who addressed them but requested we not report him to the council due to WH Brown's ignorance. When deciding to leave the house, the situation worsened.

Upon contacting WH Brown, they told our new agent we were in contract and wouldn't be moving. After challenging this, they acknowledged our break clause. Regarding referencing, they claimed 2-3 weeks, which our new agent and the referencing agency found unacceptable, prompting an alternative approach due to WH Brown being labeled as "the most difficult agent I have ever dealt with for absolutely no reason."

Despite three emails, we received the final account balance four weeks later from a company associated with WH Brown. The amount requested was incorrect, and when questioned, they refused to provide clarification. We paid the verified amount as per our contract through a solicitor.

During checkout, we returned the keys, receiving the checkout report seven days later, conducted four days before we received a copy. WH Brown absolved themselves, stating another company handles the deposit. Ten days later, with no information, we've threatened legal action for deposit recovery. WH Brown, when contacted, cited busyness and non-responsiveness to emails. The checkout report showed photographed parcels, which we arranged to have collected by a neighbor. However, they were removed without permission, and we've reported this to the police as theft from WH Brown.

I've never experienced such shocking service from an agent, and it seems we may need to take legal action to recover our deposit. I strongly advise anyone considering renting with WH Brown to think twice. This review is based on a genuinely terrible experience, and we will continue to fight to get our money back, regardless of the legal implications.

For the avoidance of doubt to Trustpilot, Sequence is the management company of WH Brown.

Never buy any property from them. I have recently bought an house at Peterborough. Our agents were WH Brown's Fletton branch. When we visited the property, we have seen all white goods in good condition. We got the key on 29th and all white goods broken. No power no gas. Electricity meter box broken. No light bulbs. When we asked they kept quite like dumb. NEVER EVER BUY PROPERTY THROUGH THEM

Exceptionally Poor Service.
You get passed from pillar to post. Really incompetent and lazy staff, slow processes and systems. As a landlord I dont have time to chase them continuously for things they should have sorted out weeks ago.

Why on earth would you sub contract our buyers conveyancing to a company such as PPL who have a poor record??? Still waiting on completion date which should have been end of July!!

If I could give fewer than a single star, I would. None of the phone numbers on their website connect, both the head office and the local branch contacts do not respond, no matter how many emails, phone calls and voicemails are left. I'm leaving this review in the vain hope that someone might get back to me. It's just rather silly!

Failed to action my instruction to end the tenancy (so they had to extend the contract). Tenant didn't pay at the end but as Sequence say they were "out of contract" they didn't chase payment or deduct it from the deposit. Just to add insult to injury, the tenant took ALL furniture from the flat. So I'm out of pocket twice over and my 'managing agent' didn't manage anything.

It is a thug company. I never had business with it. For some reason, my tenants' deposit had slipped into their hand. Despite my tenants authorised to return the deposit. They took 30% off the deposit without an explanation. I am fighting with them now. Will take them to court.

Avoid! The initial cost we were told got changed and there was added charges that we quested but never really got an honest answer on the costs. Just double your initial quote.
Our estate agent told us to use sequence as they’re part of the company so it would be “an easier transaction” again this is a lie for a bit of commission.
They took forever to get things sorted and needed prompting on a weekly basis. Got told the day before it may not go through after sorting out moving.

Just avoid this company at all costs, bunch of thieving clowns.

So poor experience with them. Before peyment was taken, the Sequence Brooker was ringing every day. After payment made, totally change atitute. Lack of communication, no reply, ignoring, waiting forever, lying.
Because not receiving support from broker I made bad mistake pull out from property I was hoping to buy. Always been worrying when problem comes because this broker is not with you when really need.
They change big amount of money for lifetime service. But no service after payment

What a complete bunch of thieves and…
What a complete bunch of thieves and totally dishonest not to be trusted if you are renting from them.
I rented a bungalow from them, and they asked me if I could leave early as ​they had another tennant. I agreed I would do what I could and moved out 4 days early. Now refusing the refund.
Also claiming £750 in damages claiming damages that were in place when i moved in and after i spent a considerable amount of time and money improving the property. Gutted !!

Unprofessional group. WH BRown, part of the group reduced property price on our listing ‘without’ permission and made countless errors. Very unapologetic about their mistakes. These errors affected the perceived value of our property resulting in below market rate offer. I would NOT recommend.

Their complaints process and upper management were very unwilling to help come to a solution, they were very unhelpful. Avoid them!

I have experienced very poor customer service from W. H. Brown Stevenage office. (The issue is ongoing)
Me and my husband have rented a property via W. H. Brown Stevenage office in Ickleford area. After a year we purchased our own property and gave notice to our landlord.

We are in good terms with our landlord and have been in touch as neighbours.

After our notice, we had written confirmation from our landlord that we would leave the property on a certain date. We contacted W.H.Brown and stated that our landlord agreed this date and has sent the office an email in addition to this.

They said they will talk to our landlord and calculate amount due to pay accordingly. However the firm hasn’t got back to us with the amount for us to pay on time, therefore our bank has sent the full amount of the rent as we had a standing order.

We have contacted the estate agent several times to send our money back but have been told this would happen ‘next week’. It has been almost a month and now that we have left the property, moved in our new place and still not paid the amount back.

In addition to this it has been 17 days since we left the property and our landlord confirmed the deposit should be returned in full.

However neither our deposit nor the overpaid rent bas been returned to us.

We have been calling the office and Steve (the agent responsible) is always out and we are left with no explanation by the firm.

I filled a complaint and looking to hear back.

This has affected our finances. Especially when you have a new house mortgage to pay and all the other expenses this firm has caused us a big amount of unnecessary stress.

The contractor they sent in to look at a job for us took one of our kitchen floor tiles and then never returned it. So far we can’t find a replacement (also a replacement is going to look out of place anyway) and sequence don’t want to know. I trusted them to let people into my property and they have left with a piece of my property.
The whole experience with them was miss sold from the start and horrendous.

Very bad company. Bad communication, they are absolutely no professional. The experience with them now when i tried to end the contract with them was a hassle i sent them email that i want to finish the contract and they processed after couple of days and now they try to charge me for it. I don't recommend. Stay away from them. The staff is not trained well. What happened yesterday was a life lesson for me and my wife...Megan from William h brown in Wakefield lied to us. I asked her to confirm who is the lead contact in the contract ,she told me over the phone that definitely my wife is. I asked an email confirming this ,she sent that to me and an hour after she said she made a mistake and is actually me the lead on the contract...in the meantime she had a conversation with Sequence and she was advised to lie. Disappointed. When i said i want to see the proof obviously she said she can't show me...all this just because we sent the email on 25th August and they processed after couple days blaming Bank Holiday and blaming that the email was sent by my wife and she isn't the lead contact even though i was copied in the email. What can i say ...is it worthwhile for them to act like this in 2023 in England????
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Been with Sequence for over ten years as a landlord,to begin with the service was very professional and friendly this was manly because I was being handled by my local branch.
Unfortunately I was handed over to one of there larger branch where the service was absolutely diabolical to say the least. Sequence seem to have a very high turn around of staff (which tells a story in itself) From one year to next I had absolutely known idea who was handling my property and when I did know they where completely clueless at what they were doing and on several occasions my tenant had to contact me to deal with problems with the property ( Why I do pay 12% for a service that doesn't do anything for me)
Last year and my final year, my tenant failed to move out when his tenancy agreement ended, Sequence where absolutely no help to me whatsoever.
I have since parted ways with them and would HIGHLY RECOMMEND that anyone think of using there services don't bother your wasting your time and money.

Worst service ever. I could write a book about my experience but in the nutshell they just don't care. I wish Landlords/landladies real all these comments and do property management themselves. They're so useless and even bring more confusion and misunderstanding while taking money in the process. Avoid at all cost.

I wish I could give this company 0 stars.

As a tenant of 5 years of a property managed by this company I am in a good place to say that they are extraordinarily incompetent. My window is smashed and is close to falling 2 floors into the street on top of passers by. The roof has leaked in my bedroom so much the wallpaper has sloughed off the walls. There are no working fire alarms, the hallway light cannot be used as it shoots sparks of electricity. The majority of these jobs I could fix myself or hire people to fix within a week. It has been months.
Even the letting agents who do the inspections (a separate company)have seen the issues, photographed them and reported them, nothing has been done.
It is time to blacklist this company.

I can’t believe how rude the members of staff are here. Since moving into an apartment I rent, they are quick to get things fixed at all and members of staff are so rude. I’ve been trying to get my washer machine fixed for the 2nd time now and they are pulling it out doesn’t take two weeks to fix a washer and Shantia Pink is very rude.