OMG, what an amazing company. Ordered 2 x aircon units, one for us and the other for elderly parents. Delivered as promised the next day. Had a question and cannot praise highly enough the customer... Voir plus
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Supplier did everything as promised. A couple of issues with the carrier. First attempted delivery failed, van arrived on time but it looked like the package was not loaded and the driver left after r... Voir plus
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In the olden days, I used to go to PC World and wander around their laptops until I found one that looked good and I could afford. Six years on, after considerable online research, I settled on a comp... Voir plus
Should have read the reviews first. Next day delivery promised, but nothing. Email states 16th July, but their accounts portal shows none. One phone call and one online inquiry promised a callb... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
The UKs best for tower, rack and blade servers, all available on next day delivery. Free advice and technical support.
Coordonnées de contact
Etats-Unis
- www.serversdirect.co.uk
3,8
Bien
456 avis
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Failed delivery on Saturday…
So I placed an order on Friday just before 10 am, within a couple of hours order was processed , confirmation , and that it would be delivered the following day on Saturday. (paid for next day Saturday delivery).
Logged into portal, no shipping or tracking information, no messages no emails, no nothing no parcel delivery.
It’s 6 pm on Saturday nothing delivered. I contacted customer services earlier on Saturday and was told it was being processed by another supplier and would be delivered.
Looking at some of the poor service reviews. I can now see why my parcel wasn’t delivered.
I need to look up what drop shipping is?
They dispatched notice said this…” We like to keep you in the loop with important updates, so here's a note to say we've dispatched your order.”
Notice the word dispatched!
18 avril 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse : Serversdirect
Thank you for sharing your positive experience with us! We're thrilled to hear that your delivery was on time and that you appreciated the updates. If you're ever in need of more tech solutions, feel free to check out Laptops Direct for a great selection.
Take care!
Lee
great price and very quick delivery
8 décembre 2025
Réponse : Serversdirect
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our prices great and that your order was delivered quickly.
If you're looking for more amazing deals and fast delivery, be sure to check out Laptops Direct for a wide range of laptops and tech products.
Take care!
Lee
Easy site to order from
Happy with the ordering process as we knew what spec of laptop we required however it asked me to select a delivery date and was aware that someone needed to be at home as it cannot be left in a 'safe place' I selected Monday as I knew I would be here all day, the Laptop got delivered on Saturday around 5minutes before we were going out so could of easily missed the delivery. No point selecting a delivery date if its not going to come on the selected date/time. Also DPD should have provided a PIN for me to quote this didnt happen either!!
24 novembre 2025
Réponse : Serversdirect
Hello,
Thank you for sharing your feedback with us. We're glad to hear that you were satisfied with the ordering process and knew exactly what laptop specifications you needed. We understand your frustration with the delivery date selection and the unexpected early delivery. We apologize for any inconvenience caused by the timing of the delivery.
In the future, if you require a specific delivery date or time, you may want to consider exploring our other brands for a more tailored delivery experience.
We appreciate your comments and will use them to improve our services.
Best regards,
Helen
Took nearly 3 months to arrive
Took nearly 3 months to arrive. Laptop was in good working order when finally delivered.
27 octobre 2025
Réponse : Serversdirect
Hi Andrew,
Thank you for your review.
Please accept my sincere apologies that it took almost three months for your laptop to arrive, as that’s far longer than expected and understandably frustrating. We're glad the laptop was in good working order once it finally reached you.
We review feedback like this internally to make sure the delay is noted by the teams involved.
Kind Regards,
Dyann
customer service offshore seens to be…
customer service offshore seens to be in customer prevention
2 novembre 2025
Réponse : Serversdirect
Hi customer,
Thank you for your review.
We’re sorry to hear that your experience with our customer service did not meet your expectations. We understand how frustrating this must have been, and we appreciate you taking the time to share your feedback.
We review comments like this internally to help us improve our support for our customers.
Kind Regards,
Dyann
Great product
6 novembre 2025
Réponse : Serversdirect
Thank you for the positive feedback on our product! We're thrilled to hear that you are satisfied with your purchase from Servers Direct. If you're ever in need of more great products, feel free to check out Appliances Direct for a wide range of appliances.
Take care!
Lee
Service Shoddy Award
Ordered 2 hard drives with standard delivery of @5-6 days. After a few days, I received an email saying my goods had been dispatched for delivery the next day and that I could track the order online. When I tried to track it there was no information so contacted Servers Direct regarding this. After numerous phone calls to their customer service (as they initially told me they couldn’t tell me anything about my delivery) they advised me their suppliers are out of stock and the supplier won’t get a delivery for three weeks!!
I asked him what would happen if I’d paid for next day delivery, and they admitted well you wouldn’t get it. I think this is a shoddy practice to sell goods stating in stock when they aren’t. I consequently phoned back to cancel and request a refund and was then told that before doing this, they had to contact their suppliers for a cancellation. I advised them that legally my contract was with them Servers Direct the retailer not their suppliers, and that they Servers Direct needed to refund me immediately, not in a few days time after hearing from their suppliers. After a rather long wait on the phone as the person had to go and check about this they agreed to do it. They also agreed to send me an email confirming this, but as yet two days later I have not received it.
When I check my account, it shows this order is still in progress and has not been cancelled, you need to sort this out and issue me with a refund.
Servers Direct you win a s SHODDY Award.
23 septembre 2025
Avis spontané
Réponse : Serversdirect
Hi Lucy,
Thank you for your review.
We’re sorry for the confusion and frustration caused by being told your hard drives were dispatched, only to later find out they were out of stock. We also regret the difficulties you faced with cancellation, refund delays, and lack of confirmation.
Please know we look over detailed reviews like this carefully and share them internally with the appropriate teams.
Kind Regards,
Dyann
Superb speed of service
Superb speed of service, and very communicative throughout from ordering to delivery. Delivered next day, as promised - thank you!
8 août 2025
Réponse : Serversdirect
Hello,
Thank you for sharing your positive experience with us! We are thrilled to hear that you found our service to be superb in terms of speed and communication. It's fantastic to know that your order was delivered promptly the next day as promised. We appreciate your feedback and look forward to serving you again soon.
Best regards,
Mark
Réponse : Serversdirect
Thank you for sharing your positive experience with us! We're thrilled to hear that your PC arrived promptly and that you found it to be a good price. If you're ever in need of more tech products, feel free to check out Laptops Direct for a wide selection.
Take care!
Lee
Fantastic deal
Bit of an issue surrounding delivery dates, but fantastic deal in the end. Happy with my purchase
25 juillet 2025
Avis spontané
Réponse : Serversdirect
Hello,
Thank you for sharing your feedback with us. We're thrilled to hear that you were pleased with the fantastic deal you received in the end. We apologize for any inconvenience regarding the delivery dates. Your satisfaction is important to us, and we're glad you're happy with your purchase.
If you're ever in need of more great deals, feel free to visit our Appliances Direct website for a wide range of products.
Best regards,
Lee
Avoid
Should have read the reviews first. Next day delivery promised, but nothing. Email states 16th July, but their accounts portal shows none. One phone call and one online inquiry promised a callback within 2 hours, which didn't happen. Apparantly the delivery escalations team don't do much escalating! After navigating their complex call menu this morning, asking to cancel, and after a 5 min wait on hold, I have been told the order is cancelled, but I have to wait five days for the money to return to my card. Terrible customer experience. Avoid.
17 juillet 2025
Avis spontané
Réponse : Serversdirect
Hi Neil,
Thank you for your review; we appreciate you taking the time to share your experience.
We're so sorry to hear of the issues you had with your order; this does not reflect our usual great service and goods, nor is it acceptable.
We're would like to investigate this further with the hope of resolving it for you, however, I have been unable to locate your Sales Order with the information you have provided.
Please can you provide us either with your Sales Order Number or your Postcode and we will certainly come back to you.
Kind Regards,
Dyann
Almost perfect
Supplier did everything as promised. A couple of issues with the carrier. First attempted delivery failed, van arrived on time but it looked like the package was not loaded and the driver left after reorganising his load outside the house. Would have been nice if he had popped his head in to let me know what was going on. Second attempt was successful and driver was helpful. A couple of minor cosmetic issues with the unit, might have been transit damage or poor QA at AEG. Functionally fine.
10 juillet 2025
Réponse : Serversdirect
Dear Customer,
We are delighted to hear that Servers Direct fulfilled their promises regarding your order. We apologize for the inconvenience caused by the carrier during the first delivery attempt but are pleased that the second attempt was successful, and the driver was helpful.
It's unfortunate to hear about the minor cosmetic issues with the unit, and we appreciate you bringing this to our attention. It's great to know that despite these issues, the unit is functioning fine.
If you ever need more appliances or electronics, we recommend visiting Appliances Direct for a wide range of products.
Best regards,
Lee
Delivery date missed multiple times
Delivery date missed multiple times, no connunication, when phoned, reasured of next day delivery and again missed. Called again, attitude was it happens, nothing offered in way of appology, poor service will not buy from here again
5 juillet 2025
Avis spontané
Réponse : Serversdirect
Hi Mark,
Thank you for your review; we appreciate you taking the time to share your experience.
We're so sorry to hear of the issues you had with your order; this does not reflect our usual great service and goods, nor is it acceptable.
We're would like to investigate this further with the hope of resolving it for you, however, I have been unable to locate your Sales Order with the information you have provided.
Please can you provide us either with your Sales Order Number or your Postcode and we will certainly come back to you.
Kind Regards,
Dyann
Réponse : Serversdirect
Thank you for sharing your positive experience with Servers Direct! We are delighted to hear that you received your item quickly, well-packaged, and in excellent condition. We aim to provide top-notch service to our customers. Should you need any more tech products, feel free to check out Laptops Direct for a wide range of options.
Best regards,
Lee
Another good experience and never fails…
Another good experience and never fails to amaze me. The next day delivery is a nice touch that I know that i dont have to wait long.
3 mai 2025
Réponse : Serversdirect
Hello,
We are thrilled to hear that you had another great experience with us! We take pride in our fast delivery service, and we're glad to hear that you appreciate our next day delivery option. Thank you for choosing Servers Direct for your needs!
Best regards,
Helen
Réponse : Serversdirect
Thank you for your positive feedback on the service you received from Servers Direct! We're thrilled to hear that you had a great experience with us. If you ever need anything else, feel free to visit Appliances Direct for a wide range of home appliances.
Take care!
Lee
Pleased with the delivery on the order…
Pleased with the delivery on the order , it was more or less on time that was stated . The second delivery on the cable was delayed and wasn't delivered as stated it would have been .
6 février 2025
Réponse : Serversdirect
Hello,
We are delighted to hear that your initial order delivery was mostly on time and met your expectations. However, we sincerely apologize for the delay in the second delivery of the cable. We understand how important it is to receive all items promptly and will take this feedback on board for improvements in the future.
If you need any further assistance or products, feel free to explore our range at Appliances Direct, Laptops Direct, Furniture123, or Better Bathrooms.
Best regards,
Lee
Réponse : Serversdirect
Thank you for the top-class feedback! We're thrilled to hear that you had a great experience with Servers Direct. If you ever need anything else, feel free to reach out.
Best regards,
Ivy
Very good
Very good! Price! Delivery! Communication! Always on track what's going on! 100% recommend!
24 janvier 2025
Réponse : Serversdirect
Thank you for the fantastic feedback! We are thrilled to hear that you had a great experience with Servers Direct. We take pride in our competitive prices, efficient delivery service, and clear communication. Your recommendation means a lot to us! If you ever need anything else, feel free to visit Appliances Direct for a wide range of home appliances.
Take care!
Lee
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