Servicequick Avis 

Service Quick’s undocumented damage finding led to a denied TV warranty claim

Samsung assigned Service Quick to inspect our TV after a persistent dark vertical band appeared, including during the TV’s built-in Picture Test. At the October 1 visit, the technician told me an LED was failing. The service form recorded “Vertical lines” as the symptom but classified the TV as physically damaged and outside warranty coverage. Its “Diagnosis & Note(s)” field was blank, and the technician did not show me a crack, identify a damaged component, or explain the finding.

I see no cracks on the screen or elsewhere on the TV. Samsung later relayed Service Quick’s claim of “spider cracks,” but I had not been shown photographs of them when Samsung denied my warranty dispute. Service Quick subsequently texted asking for a credit card deposit to send a technician.

I dispute the physical-damage finding and have requested the photographs and an independent inspection. As of October 8, the TV remains unrepaired. A finding with this consequence should come with a clear diagnosis and evidence the customer can review. Based on my experience, I cannot recommend Service Quick.

I dont know how they have a rating above 1-star, considering 100% of the reviews are 1-star?

Contacted these people on 6/19 for a Authorized UNDER WARRANTY SAMSUNG REPAIR and they HUNG UP on me and I didnt even use any language I was calm etc. This is just plain RUDE and INCOMPETENT and UNPROFESSIONAL !!!!!! Stay away from a company like this that does service, can you trust them ? I surely am NOT paying a $140 DEPOSIT and a $60 serivce call fee for a company that in UNPROFESSIONAL when they say they will REFUND once samsung covers it... yea right ? like id trust these people.. STAY AWAY AS FAR AS YOU CAN !!! Looking at thier reviews there obviously is a reason they have 99% 1 STAR REVIEWS !!! Well Add mine ! **DEFINATELY NOT TRUSTWORTHY AND UNPROFESSIONAL** to say the least !

Horrific service. DO NOT USE. They came out to repair a Samsung dishwasher and left saying the pump was bad. Two days later the technician returned and said he could not do the repair because the dishwasher was hard-wired to our home. Our dishwasher is plugged in under our sink, it's not hard wired. They rescheduled and said that we need to remove the dishwasher from the cabinet. This is completely b.s. NEVER USE THIS SERVICE, they will do anything to avoid doing the work.

Purchased a Samsung refrigerator and it stopped working. Called Samsung and they put in contact with quick service. Scheduled an appointment for an appliance that was under warranty. BEFORE they would even come they needed to charge 140.00. IT IS NEVER A GOOD IDEA TO PAY FOR A SERVICE BEFORE YOU RECIEVE IT. BUT FOOLISHLY I DID. So tech? arrives and says it hasn't been plugged in for 48 hours and can't touch it and leaves. I was never verbally told this nor was it in the e mail they sent for preparation for service and refused to refund my 140.00. Why would I keep an appliance plugged in that was faulty? Could it catch on fire while we were at work? Would DEFINITELY NOT RECOMMEND THIS COMPANY OR SAMSUNG PRODUCTS.

Be cautious. This company doesn’t actually repair appliances. They send someone out, do a basic “diagnostic,” then claim the unit isn’t repairable. There are a lot of similar complaints.
In my case, the technicians didn’t even know how to open the dryer. I had to show them. They focused on the wrong issue, then left saying they needed parts they didn’t have. After that, no follow-up at all. They took $140 and disappeared.
I had already identified the problem (drum felt coming loose), and it was a straightforward repair. A week later, I was told the parts were “discontinued” and the dryer couldn’t be fixed, which should have been verified before charging me. I was able to find compatible parts myself, but they still refused to do the repair and instead pushed me to buy a new $2,000 unit.
This feels like a bait-and-switch, charging for a service they don’t intend to complete. In California, that can raise consumer protection concerns.
I’d strongly recommend reporting them to the California Attorney General and being cautious with any company that claims a repair isn’t possible after already taking your money.

I am extremely frustrated with the service I have received from Service Quick Inc. regarding my Samsung refrigerator.

My refrigerator stopped cooling on February 28th, and the earliest appointment available was March 6th, leaving me without a refrigerator for nearly a week before a technician even arrived.

When the technicians came out on March 6th, one attempted to troubleshoot while the other spent most of the visit sitting on his phone. The technician eventually stated that the issue appeared to be a micro-leak in the refrigerant system, though he admitted he could not actually locate the leak. Instead, he replaced the refrigerant with one containing UV dye so the leak could supposedly be found later if the fridge failed again.

The refrigerator failed again on March 10th, less than a week later.

Service Quick returned on March 12th, sending the same technicians. After about an hour of troubleshooting, they stated their original diagnosis was incorrect and that the issue might instead be related to internal piping. I was told another team would come out on March 16th to flush the system.

However, when March 16th arrived, no one showed up and I never received the promised call.

When I contacted Service Quick at 12:30 PM, I was told that I was not scheduled at all, meaning the technicians who visited on March 12th never scheduled the follow-up appointment they said they would.

The earliest they could now come out is March 19th.

At this point, I have been without a working refrigerator and freezer for nearly three weeks, and have had to purchase ice every couple days just to keep essential food from spoiling.

To make matters worse, the service documentation from the March 12th visit contains no meaningful notes, only the word “reschedule,” and it wasn’t even signed.

The entire experience has been unprofessional, poorly documented, and extremely frustrating.

If this issue is not resolved quickly, I will continue sharing this experience on other platforms so customers are aware of the level of service they can expect.

To think that a reputable brand, such as Samsung, does business with this company is beyond me. They charge $140 for a diagnostic fee already knowing that the product is not repairable. I sent photos of the TV screen, the model number, and the serial number. The technician walks in, glances at the TV, and without looking at the TV’s model # or serial number says, “you have to replace the screen.” He performed ZERO diagnostic tests. This told me right off the bat that this “service company” charged me a $140 fee for a problem that they already knew would require a new screen. The technician said, “this models LEDs can’t be replaced. The whole screen has to be changed.” No person needed to be dispatched out. I understand business is business, but this is misleading and just
wrong. I will be making a complaint to the California Attorney General’s consumer complaint department and to Samsung. Hopefully Samsung will find a more reputable repair company.