SGS Heating & Electrical Avis 

Can't thank Andy Tibbles of SGS Heating & Electrical Ltd enough! He got an engineer over within the hour, fixed and sourced the problem of my broken boiler! Highly recommend his company to everyone, best customer service I've ever received!! My toes are no longer cold! 🔥

I cannot say enough about the company especially the two young men who traipsed through the deep snow last week to restore my combi condensing boiler into working order.
My neighbours recommended them to me — quite rightly! And I will always be using their services in the future.
I am awaiting a further visit to complete the repair and will review again after that, plus I will be employing this company to do a regular annual service .

Over several years, we have been very happy, indeed, with SGS. They are always cheerful, happy to help and we have been very pleased with their work. We always ask for Aaron for plumbing, but have had other plumbers and realise they are all just as nice. Jamie, our introduction to the electrical department, was just as friendly and helpful. Plus the staff on the phones are....just as nice and helpful! We are so pleased to be able to have faith in a trades company, so thank you so much for everything thus far.

We couldn't recommend them highly enough.

Mrs Prince

Christmas Elves
SGS came to our rescue a few days before Christmas - we were rushing around with the normal pre Christmas events, shopping etc so couldn't spend all day arranging and waiting for engineers - the SGS team were very prompt with communications (including emails in after normal work hours, unflapable in the face of our stressed panic - came out and fixed the problem with some creative work arounds given we needed to be up and running before xmas showing that they knew our boiler inside and out - and then came back immediately when the work around failed the next day - I am very happy to recommend them

Chris Hall did a most excellent job for us. On time, efficient and cleaned up brilliantly. Kept us informed all the way through. Complicated job very well done.

Just reading the acknowledgements on the Christmas Tree Festival booklet and wanted to say thank you for testing and checking all the electrical connections to ensure they were safe for everyone in the community to enjoy the beautifully decorated trees🌲 In this world where most people are quick to complain I wanted to express my appreciation for the great work you have done. Brilliant. Merry Christmas 🎄

We were recommended this company, and not disapointed, professional and helpful their friendly approach and workmanship couldn't be faulted, thank you S.G.S. gas Salisbury for our new kitchen. Mr M from Bath.

Just had my gas boiler serviced by SGS. Received a useful text message to inform me that the engineer was on his way. A very courteous engineer called John did the service and I was extremely impressed with the thoroughness of all the safety checks. I was left assured that everything is safe and in good working order. I would have no hesitation in recommending the company and intend to use them again next year.

Having being let down by my usual electrician I called SGS who arrived within the hour and completed the job in 2. Really impressed.

Our boiler was broken beyond economic repair. We had no hot water or heating and our immersion was not working either! The situation was dire and my partner was in tears.

We approached four companies and SGS were the lowest quoted price and could fit us in at short notice too. The engineers fitted the new boiler very efficiently as a team, they were tidy and courteous too.

However, we were informed that part of our existing heating and hot water set-up was non-standard and that we would have to have a new control valve installed before our new set-up would be classed as safe. This was disappointing as we expected it to be picked up in the survey for the new boiler. I contacted SGS expressing our disappointment and Andy the director of SGS responded almost immediately. He outlined the reasons for this not being picked up by an engineer whose focus is on the specification of the correct boiler, consideration of condense/flue outlets as well as the flow/pressure.

Despite this, Andy understood our frustration at this unanticipated expense and offered us a substantial discount on the works as well as a discount on an installation of a NEST controller which we had previously expressed interest in.

The invoice turned up very quickly and the appointment was booked in quickly. This is what good service looks like, a director with a genuine interest in satisfying his customers coupled with very competent engineers and efficient admin staff.

For us, a situation which could have left a sour taste in the mouth was sweetened by Andy's quick response and understanding of our frustration. I would not hesitate recommending SGS following this.

Gary Bates, Laverstock, Salisbury

Excellent service ever time we have used them.

Excellent workmanship and real customer experience lead, thank you.

Mark Bond

Thanks to Andy Mike and their team of well trained engineers we have always had top class service here at our busy Rugby Club.
Very quick and efficient service, with accurate fault diagnosis and rectification together with reminders about annual servicing. Be it gas or electric, plumbing or heating they are reliable and polite -highly recommendable.

Contrary to many others in the market, they turned up on time, completed the work on schedule, and were very professional and courteous throughout. Highly recommended!

From start to finish one of the best companies Ive used. Installed some awesome Rointe products and they work a treat. Lads were brilliant through purchasing to install and even tidy up time. Would definately reccomend to anyone.

A pleasure to deal with , friendly and professional .

It's now 2 months since I applied to SGS for a central heating service plan. They still have not confirmed that it is in force, because "we only process direct debits monthly". What century are they living in? I have had to chase them constantly on the phone and they are quite unconcerned. They promised to email me confirmation but despite my pestering they never do it. What will they be like if I have to call them out to a breakdown? They have no idea of what customer care is.

Update
Surprise surprise, just after posting this review they emailed me to confirm. Really, it's like pulling teeth.