shabbybearcottage.co.uk Avis 

Very nice table, delivery was on time. Was expecting to wait a bit longer but arrived quickly. Nice texture to it and looks great in my new kitchen, my friends have all said how nice it looks. Wish that I had bought a bench, I’ll get one for Christmas I think! 10/10

Really great, couldn’t be happier with my dining table. Everything went smoothly, happy to wait for a handmade product of this quality. Was quoted 8 weeks for a bespoke size and it arrived in 5, very pleased. So happy it’s not cheap tat and actually made properly, they really have made it to a high standard. The whole family have said how lovely it is. Excellent!

Really nice table and helpful people. Lots of questions answered on email prior to purchase and they helped me get everything right.

Really great, couldn’t be happier with my dining table. Everything went smoothly, happy to wait for a handmade product of this quality. Was quoted 8 weeks for a bespoke size and it arrived in 5, very pleased. So happy it’s not cheap tat and actually made properly, they really have made it to a high standard. The whole family have said how lovely it is. Excellent!

Great table, lovely company and they were very helpful with all of my questions. Delivery was good, on time and very happy with it overall.

Our order has not arrived within the five to ten days promised and we have also had three messages ignored over the last three weeks. We are alarmed to see that many other customers across different platforms are being ignored by Shabby Bear Cottage and have not received their orders. Do not order from them.
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EDIT (July 25th): As I've emailed Shabby Bear Cottage three times and messaged them once in the last month and not received any emails from them, despite them saying that they've sent me at least one, I'm responding to their reply to my review here point by point as this is my only other way to be in contact with them: 

1) You've included personal details that you should not have - remove this.

2) I sent you emails on June 26th (asking for our delivery notes to be updated as I didn't receive a response to my message on your site asking the same question), July 12th (querying why we had received an email asking how we liked our table when we had not received any contact from the delivery company) and on July 14th noting that we had challenged the credit card charge and that we would reject the order if it was sent to us due to lack of contact from Shabby Bear, the fact that the order was not fulfilled, and the fact that we had noticed that there were multiple reviews/comments on your pages from various customers in the same situation as us. 
You say that you received the message via your site and responded - I did not receive this email and I've been receiving many emails a day for the past few months, plus I check my spam folder regularly. I have checked that my email is correctly listed on my order. I was also emailing your Support email that I have emailed you on several times pre-ordering and when we were considering making an order previously - I have just double checked it too. If it is indeed true that your emails are not arriving/sending, it sounds like you have a problem with your emails that needs to be fixed. That said, I note that you have multiple reviews on different sites from customers saying that you are not responding to them (with no response from you, of course) and therefore, you can't possibly be unaware that you have a technology problem if you do. You also seem to be responding to these legitimate sounding complaints by flagging the reviews as defamatory, suggesting a lack of interest in sorting out this issue. 

3) Onto the issue of when you said you would deliver. On my order email, the estimated delivery for chairs and benches were listed as due: Jun 21st and Jul 12th and the shelf on Jun 20th and Jul 11th. On June 27th, you sent me an automated email with the following line, "Our courier will be calling or emailing within 5 -10 working days to arrange your delivery". By July 12th, I was becoming anxious because ten working days had passed and I had not had any contact with Shabby Bear. Late on July 13th, we found the other customer reviews, challenged the credit card and emailed Shabby Bear on July 14th to inform you of the situation. 

4) You say that you have called me. I did not receive a call and can confirm that my mobile number is correct on my order.  

5) You are trying to turn the problem into me not wanting to pay extra to have the items delivered to an upper floor. I did not receive your email, so I didn't know this was an issue and never told you that this was an issue.

In summary, we do not want our order. I'm sure you can imagine that it was very alarming to realise that we should have received our order according to your automated email (and the original order email) and to then find lots of reviews/comments with customers who had not received their order, alongside knowing that if we contacted you to resolve the problem, you would not respond. We have told the delivery company (who have now got in touch eighteen working days later) not to deliver and they have argued with us on the topic, told us to tell you (we did!) and then tried to schedule in the delivery anyway, emailing and calling us. We don't like companies that turn buying an item into a stressful experience. The review is fully accurate.

Been waiting months for delivery. Finally promised delivery today but courier has been told to hold all items from Shabby Bear. Possibly heading into liquidation? I wouldn’t know because they don’t always respond to emails within agreed timescale.
Look elsewhere. Now inprocess of trying to recover payment.

I would advise anyone purchasing from this company to think twice before doing so.

I bought a table and bench in May which took 6 weeks to be delivered. When it arrived, the corner of the table was damaged and the wood in this corner was soft to the touch. The packaging showed no sign of damage, which indicates it was like this on despatch, and this raises concerns about quality control.

Worse than this, however, is that I have contacted the company twice to arrange a return and have heard nothing back.

See the experiences other people have had with poor communication in the other reviews.

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Update 23/06/23 - the company have now been in touch to say a replacement will be ready in about three weeks time. Apparently the lack of response was due to staff holiday. I will update when it arrives.

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Update 22/07/23 - still haven’t received a replacement. The company have said that it’s ready and waiting to be collected by a courier but based on other reviews on here I’m not holding my breath.

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Response to your reply on 25/07/23
I have no complaints about the packaging on the table - it was well packed. I think the damage was caused before it was despatched as the corner of the table was crushed, but there was no damage at all to the polystyrene protection.

It did not take 72 hours for you to respond to my initial email. My email was sent on the 12th June and you replied on the 21st June, after I had chased you up. This is 9 days to respond to a customer email about damaged goods.

You state that the replacement was with the courier at 3 weeks - this could not possibly be true. 3 weeks after you finally acknowledged me on the 23rd June is the 14th July. It is now the 25th July and only today have I received an email from a courier stating that “we are waiting for the stock to be checked in at our warehouse”.

I firmly believe that the only reason there has been any movement today is because I emailed you this morning threatening legal action. How long would I have been waiting otherwise?

I can see the other reviews on this site from customers all having similar issues - long waiting times, poor communication, damaged and rotting wood.

You have been flagging other reviews as “containing harmful or illegal content” when I have read them myself before they were flagged and can see they were complaints about your company.

Anyone reading this is encouraged to view the “company activity” section at the top of this page to view the reviews that have been flagged.

After a recent batch of negative reviews you suddenly have a stream of new five star reviews added at the same time. Interestingly also at the same time you have been replying to other reviews. Coincidence?

Nearly all of your recent uk reviews are complaints. However, all the recent five star reviews are from other countries. Do you even deliver outside of the uk?

We’ve waited over 2 months for a refund from this company and sent multiple chasers but have received nothing back. By far the worst company I’ve ever dealt with, don’t waste your time with them (and don’t be fooled by the fake positive reviews on here).

Great company, small family run business that genuinely care about their customers. My breakfast bar is fantastic, the stools are solid and don’t rock. My kitchen is perfect now, and it’s thanks to Shabby Bear! Thank you!

So happy with my new dining table, delivery was fast and helpful too. It’s just beautiful, my family all love it and have asked where I bought it. Worth every penny, cannot recommend enough!

Love my garden table and benches, really couldn’t be happier. Arrived 2 weeks earlier than stated date, courier let me know the date and time so I could be at home. Excellent!

Waited a month for the £380 bookcase.
When it finally arrived, it was covered in marks, dents, holes, splinters, one of the corners is randomly curved and that's not even the worst of it. The wood is wet and rotten!
Customer service expected me to wait almost a month for rotten, smelling and damaged item it to be collected. Or to sort out my own collection, while offering partial reimbursement for it. At this point I'm just expecting a refund.
Edit: customer service has some guts to openly lie here. Condensation doesn't last a week and doesn't cause the wood to rot. I also provided you with countless pictures of damages (splits, cracks,dents,splinters, holes and rot). I did not refuse replacement or a refund, I refused to wait 3 weeks with a rotten bookcase to be collected while I'm pregnant as this is not safe for me or my unborn child. It smelled or rot and chemicals. I contacted you on Monday and you had until the end of the week to sort out the collection as I cannot keep the item for longer, since it's harmful.You didn't and kept feeding me with lies. I also gave you an option saying that I can keep it outside until the collection, since it's unsafe for me and for my baby to breathe this in, you refused that also. I had to dispose of it as I'm not putting myself in unnecessary danger, as I have informed you.
Yet, instead of taking the responsibility, you still refuse to acknowledge your several shortcomings.

Potential customers, stay away. They will try to scam you but thankfully, there are legal options left for those of us that won't accept it.

Edit: The last comment at least made me laugh. Yes, that's how banks work and that's exactly what they'd say in case of a rejected claim... It's incredible what you guys come up with.
On a more serious note, the bank dispute has been completed almost a month ago, but hey, nice try trying to get some sympathy votes.
Bottom line, potential customers, this is what you might have to deal with. Joke of a product, joke of a "customer service" and chargebacks. Luckily, I no longer have to deal with them and I hope nobody else will make mistake of purchasing from them.

Very impressed with my garden table. We wondered what would be best when choosing something for outside that would last, and it doesn’t disappoint. The stain is very durable, we’ve used it a couple of times and I’ve been able to wipe up spillages easily. Looks beautiful.
Purchasing a cover to fit was also easy, and it’s required so I didn’t want to leave it without, especially with our weather! It’s such a lovely feature I want to keep it looking it’s best! The bench is very strong and is so sturdy, really wanted something that wouldn’t rock about like cheaper versions and got exactly what I hoped. I got the parasol hole version and it’s perfect, as the table is so heavy I’m not afraid of it blowing away in the wind!

Superb from start to finish. Wait time was excellent compared to some companies, and it’s all made by hand, so I could have the exact size I required. My friends are very impressed and it looks stunning in the garden. I can’t stop looking at it, just have to keep finding excuses to go outside! Thank you all so much, and a big thank you to Jack for the hard work!

Received my gorgeous bar table and stools last week and totally in love. Arrived well packaged and the quality is fantastic. Thank - you James!
Only reason for 4 star is it’s a pain you don’t have a phone number to call when I needed to speak about delivery etc , emails did however get answered but not always straight away.

Why only 5 stars! Exactly what my wife wanted, and at a very good price. We’ve been looking for something for quite a while, and looked in all the high street shops. Everything seems to be made in China these days, and even the made in Britain places look a little dubious. After seeing all their reviews on the website with pictures, I knew it to be genuine so emailed to ask if we could have a bespoke table made. Had a response with a quote within 24 hours and it arrived in 6 weeks. We ordered a 190 x 100 size for our dining room and it fits perfectly - we already had inbuilt seating so needed the size to be exact. Fab stuff. Keep up the good work!

Very happy with my breakfast bar, smooth and rustic, just what I wanted. Thank you so much!

Shocking communications. Don't answer emails, don't respond on chat.
No idea what the product is like. Assured last week my order (3 pieces) was with the courier. They advise me it is not all with them. The major part (a table) is missing.
Trying to get a response from Shabby Bear is a full time job.

Exceedingly happy with my purchase, table arrived swiftly and is 100% solid wood and you can see its been made by hand. Genuine company, with a small team who I communicated with throughout my order. Live chat was helpful if I needed an update, and the new support email gave me a response to my delivery address issue within 8 hours.
Would recommend.