Absolut NICHT empfehlenswert! Diese Firma gibt sich als deutscher Online-Shop aus und verspricht einen problemlosen Umtausch. Im Problemfall kann die Ware jedoch nur nach China zurückgeschickt werden.... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
My experience was great, but I’m still waiting on my order for over a week now, and I haven’t gotten an email for the shipment yet. ??
I haven't gotten any tracking updates what so ever can't contact anyone for a refund or update and nobody has emailed me back so it's really making me frustrated. Update (Reply for shapeshe.com I've s... Voir plus
L'entreprise a répondu
Achtung bei Rücksendung. Der Shop gibt auf der Homepage keine Rücksendeadresse an. Auf Anfrage teilt er mit dass Ware nach China zu schicken ist… also sinnlos.. zuerst denkt man dass das Unternehmen d... Voir plus
L'entreprise a répondu
2,4
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432 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I wore this bodysuit under a fitted…
I wore this bodysuit under a fitted dress and felt secure and confident all night. The smoothing is magic!
1 juin 2025
Réponse de DE.Shapshe.com
Thank you for your positive feedback! We're glad to hear that the bodysuit provided you with comfort and confidence. It's great to know that you enjoyed the smoothing effect. We appreciate your support and hope you continue to love our products!
These shaping shorts are incredible…
These shaping shorts are incredible quality - perfect stitching and luxe fabric. They don't roll down at all!
1 mai 2025
Réponse de DE.Shapshe.com
Thank you for your wonderful review! We're delighted to hear that you are pleased with the quality of our shaping shorts. Your feedback means a lot to us, and we appreciate your support!
I danced for hours in this longline…
I danced for hours in this longline bodysuit, and it didn't budge an inch!
12 mai 2025
Avis spontané
Réponse de DE.Shapshe.com
Thank you for your positive review! We're glad to hear that you had a great experience with our longline bodysuit. Your feedback is appreciated, and we hope you continue to enjoy our products!
Réponse de DE.Shapshe.com
Vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass alles super geklappt hat und die Lieferung schnell war. Wenn Sie weitere Fragen oder Anliegen haben, stehen wir Ihnen gerne zur Verfügung!
If I could give no stars I would
If I could give no stars I would. I place my order May 10 for vacation in June. Here it is June 3 and I still haven't received it. We go on vacation June 8. I wasted $60 for nothing!!! I will never order from them again and I hope my review will help someone save money. Buy from somewhere else. Customer Service is also crap!!
Update: Just received my order from them and it fits really good! I am very satisfied with the swimsuit. Size runs a small. I normally wear a large but I ordered a large and it fit perfect. If plan on ordering from them just make sure you order at least a month ahead.
9 mai 2025
Avis spontané
Réponse de DE.Shapshe.com
Dear Customer,
Thank you for sharing your feedback, and I sincerely apologize for the inconvenience you've experienced with your order. We understand how important it is to receive your items on time, especially before a vacation.
We are currently investigating the delay in shipping and will do our best to resolve this issue as quickly as possible. Your satisfaction is very important to us, and we want to make this right.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
Shapshe.com
I wish I read the reviews since it is a…
I wish I read the reviews since it is a common problem. I have not received my order. I can’t get updates . It is now 30 days. . I won’t order any thing else from this company.
2 mai 2025
Avis spontané
Réponse de DE.Shapshe.com
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced with your order. We have sent the tracking information to your email, so please check your inbox, including your spam folder. If you have any further questions or need assistance, feel free to reach out to us. We appreciate your understanding.
Réponse de DE.Shapshe.com
Vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Ihnen die Seite gefällt und Sie nützliche Dinge finden. Wenn Sie weitere Anregungen oder Wünsche haben, lassen Sie es uns gerne wissen!
DO NOT ORDER!! They lie, lie, lie!!!!
I wish I had seen these reviews before I ordered. I thought the person who sent it to me had ordered before, but they did not. After over 2 weeks when the order hadn’t shipped, I asked to cancel and for a refund. After them offering and me declining alternatives and still requesting to cancel, they shipped the order anyway and told me that I could return. When it was time to return, after going back and forth, they finally decided I could send it back for a partial refund and pay the shipping cost. None of this is mentioned in their online return policies. No one outside of China (which I didn’t realize until later) should do business with this company.
Their response is drastically different than their refund policy posted on their website. Their response:
Dear ********
We apologize that our previous solution did not meet your expectations.
I have applied to my supervisor and the result is that we can only provide you with a refund of 15%. May I have your opinion? If you agree with this, I will process the refund for you.
If not, please return them to the following address. After you send back, please give us the return tracking number. Once arrives, we will do the refund after inspection. The item needs to be kept as new and unwashed.
Here is the Information:
Address: 25-2-2, East of Shunyifang Avenue, Nancun Town, Panyu District, Guangzhou City, Guangdong Province, China (Order Number USP23739)
Name: yuping wang
Phone#:+8617349757383
Zip code: 511442
Note: In this case, Customer need to pay the shipping fee and tax (If include) when sending back.
Shipping won't be refunded. If the import tax is charged, customer is responsible for it. Please make sure that there is no perfume smell or damage on the items, otherwise it will affect return process.
Once we make sure it's in good condition and can be sold again, we will refund you.
Please don't hesitate to contact us if you have any questions.
Vicky529
28 mai 2025
Avis spontané
Réponse de DE.Shapshe.com
Dear Customer,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your order. Unfortunately, we are unable to locate your order details based on the information provided.
To assist you further, could you please provide us with your order number or any additional details? This will help us address your concerns more effectively and ensure a resolution.
We appreciate your patience and look forward to hearing from you soon.
Best regards,
shapshe.com
This is the worst company DO NOT DO NOT…
This is the worst company DO NOT DO NOT order from this company they are full of lies.
28 mai 2025
Avis spontané
Réponse de DE.Shapshe.com
We sincerely apologize for your negative experience. Your feedback is important to us, and we take your concerns seriously. Please reach out to our customer service team directly so we can address your issues and work towards a resolution. Thank you for bringing this to our attention.
Freundliches Peronal
Freundliches Peronal, war mit der Abwicklung sehr zufrieden.
28 mai 2025
Avis spontané
Réponse de DE.Shapshe.com
Vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass Sie mit unserem freundlichen Personal und der Abwicklung zufrieden waren. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
Bei Lieferung kamen noch Zollgebühren…
Bei Lieferung kamen noch Zollgebühren dazu. Korrespondenz mit der Firma war katastrophal. Sehr schlechtes Übersetzungsprogramm. Haben entweder nichts verstanden oder wollten nichts verstehen
4 mai 2025
Avis spontané
Réponse de DE.Shapshe.com
Sehr geehrte Kundin,
vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie mit unserem Service unzufrieden waren. Wir entschuldigen uns für die Unannehmlichkeiten, die durch die Zollgebühren und die Kommunikation entstanden sind.
Bitte zögern Sie nicht, uns direkt zu kontaktieren, damit wir Ihre Anliegen klären und Ihnen weiterhelfen können.
Mit freundlichen Grüßen,
Shapshe.com
Worse than terrible
Placed an order April 28, it’s May 27th today (One month later) no updates about my order, no tracking, nothing! The only message I have is confirmation of my order on April 28th. This is absolutely appalling, I wish I had read reviews before making a purchase and I am certain that I will never buy anything from the site ever again.
28 avril 2025
Avis spontané
Réponse de DE.Shapshe.com
Dear Customer,
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with your order. The delay is due to the inclusion of pre-sale items in your order, which can extend the shipping time.
We appreciate your patience and understanding, and we are working hard to ensure that your order is shipped as soon as possible. If you have any further questions or concerns, please feel free to reach out to our customer service team.
Thank you for your understanding.
Best regards,
Shapshe.com
Do not shop at Shapeshe
If I could give this review a zero I would. Their return policy is unreasonable and their sizes run extremely small even following their size guide. It took almost month if not a month to receive my order. When I opened my package you could immediately tell that the item would not fit. I could barely get it on. After I emailed requesting return info, I was told I would be responsible for shipping costs. And was only offered initially 10% if I am to keep the item. When I said that isn’t enough the rep came back and said they were only authorized to do 15%. I said that still isn’t enough and that 1/3 of my $60 dollar order would more appropriate, but they insist on 15% ($7.5), I told them I will be writing an unpleasant review of my experience and it is apparent that I am not the only one who shares this same sentiment.
20 mai 2025
Avis spontané
Réponse de DE.Shapshe.com
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for your experience and understand your frustration regarding our return policy and sizing issues. We strive to provide accurate size guides, but we recognize that they may not work for everyone.
Regarding the shipping costs for returns, we understand this can be disappointing. Our policy is in place to keep our prices competitive, and we appreciate your understanding in this matter.
We value all customer feedback and will take your comments into consideration as we work to improve our services. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.
Thank you for your understanding.
Best regards,
Shapshe Customer Service Team
Finger weg!!
Nun ja, hätte ich gleich beim Bestellen nachgelesen....
Habe 10 Minuten nach Bestellung stornierten, ging natürlich nicht
Ware nun erhalten, großen passen in keinster Weise und Qualität....
Rücksendung...da bin ich dran...aber die wollen die Sachen auch nicht...
Finger weg!!!!
19 mai 2025
Avis spontané
Réponse de DE.Shapshe.com
Sehr geehrte Kundin,
es tut uns leid zu hören, dass Sie mit Ihrer Bestellung unzufrieden sind. Wir verstehen, dass es frustrierend ist, wenn die Größe und Qualität der Ware nicht Ihren Erwartungen entsprechen.
Bitte beachten Sie, dass wir stets bemüht sind, unsere Rückgabebedingungen klar zu kommunizieren. Wenn Sie Schwierigkeiten mit der Rücksendung haben, kontaktieren Sie bitte unseren Kundenservice, damit wir Ihnen weiterhelfen können.
Ihr Feedback ist uns wichtig, und wir werden es nutzen, um unseren Service zu verbessern. Vielen Dank für Ihre Rückmeldung.
Mit freundlichen Grüßen,
Shapshe Kundenservice-Team
Finger weg davon
Ich berichte von der Originaiseite, einige wenige Teile gibt es auch bei Amazon, damit habe ich keine Erfahrung. Finger weg davon. Lieferzeit nach Deutschland mindestens 3 Wochen, teure Expresslieferung mindestens 1,5 Wochen.
Größen passen nicht. Viel zu klein. Auch wenn man nach den Größentabelle geht.
Rücksendung auf eigene Rechnung ( Zoll, Ausland) sehr teuer. Wenn Ware nicht passt Erstattung nur nach Rücksendung (muss versichert sein) und dies ist teurer als die Ware.
Eigentlich sehr schade.
23 mai 2025
Avis spontané
Réponse de DE.Shapshe.com
Sehr geehrte Kundin,
vielen Dank für Ihre Rückmeldung. Es tut uns leid zu hören, dass Sie mit Ihrer Bestellung unzufrieden sind und die Lieferzeiten sowie die Größen nicht Ihren Erwartungen entsprochen haben.
Wir verstehen, dass die Rücksendekosten und die damit verbundenen Herausforderungen frustrierend sein können. Unsere Rückgabebedingungen sind so gestaltet, dass wir unsere Preise wettbewerbsfähig halten können. Wir arbeiten ständig daran, die Informationen zu unseren Produkten und Größen zu verbessern, um Missverständnisse zu vermeiden.
Ihr Feedback ist für uns von großer Bedeutung, und wir werden es nutzen, um unseren Service weiter zu optimieren. Wenn Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, unseren Kundenservice zu kontaktieren.
Vielen Dank für Ihr Verständnis.
Mit freundlichen Grüßen,
Shapshe Kundenservice-Team
Angenehmes Hautgefühl/ sehr gute Sendungsverfolgung
Ich habe drei BHs bestellt. Alle machen einen qualitativ hochwertigen Eindruck und fühlen sich auf der Haut sehr angenehm an. Der Kundenservice ist gut erreichbar und können in gut verständlichem Deutsch Rückmeldung geben. Der Versand war nachvollziehbar etwas länger aber man konnte zu jederzeit einsehen, wo sich das Päckchen befindet. Wirklich sehr gute Sendungsverfolgung. Alles in allem sehr zufrieden.
22 mai 2025
Avis spontané
Terrible website
Terrible website! I placed an order since May 7, and today being May 21, I have not recieved no tracking number nor a response concerning my order, I have sent them many emails and they havent responded not one! I got too excited when I saw what I purchased that I didnt bother to check the reviews! Please dont waste tour time with these people. Terrible service.
21 mai 2025
Avis spontané
Réponse de DE.Shapshe.com
Dear Customer,
Thank you for your feedback. We sincerely apologize for the inconvenience you’ve experienced. We want to assure you that we have responded to your inquiries three times regarding your order.
We have sent the tracking information to your email once again. Please check your inbox, including your spam or junk folder, for our messages.
If you have any further questions or concerns, please feel free to reach out.
Best regards,
Shapshe.com
Misleading shipping and deceitful customer support
DO NOT PURCHASE FROM THEM. The company's products seem promising, however their shipping and customer service is horrendous. I was in a hurry to order some items over a week prior to a trip. That's on me for not doing my due diligence in reading here first. I added expedited service for $25. After a week went by and realized items were not even shipped, I requested the order cancelled. Their policies state they won't refund if the items were in route. They HAD NOT shipped. I requested it three times in writing. Each time they offered a different alternative. Each time I declined and requested the order be cancelled. After the 3rd reply they stated the items had now shipped and I had to wait to receive them in order to return. They asked I try them out before returning. They also stated they wouldn't refund me the expedited fee because the items had already shipped. They arrived 21 days after the order was placed! In order to return the items, you have to pay for the shipping and lose what you paid initially for them to ship. Again, the burden is on me for not looking here first. Don't make my mistake
27 avril 2025
Avis spontané
Réponse de DE.Shapshe.com
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you encountered with our shipping and customer support. Your concerns are important to us, and we take them seriously.
We understand how frustrating it can be when orders do not arrive as expected, especially when you are on a tight schedule. We strive to provide accurate shipping information and timely responses, and it seems we fell short in your case.
Please know that we are reviewing our processes to ensure that this does not happen again. We appreciate your feedback about our customer service, as it helps us improve. If you’re still interested in resolving this matter, please reach out to our customer support team directly at service@shapshe.com, and we will do our best to assist you further.
Thank you for your understanding, and we hope to have the opportunity to restore your faith in our company.
Best regards
Shapshe.com
Start Checking Google Reviews prior to ANY purchase!
Glad I never ordered from this establishment! I don't understand WHY no one checks Google reviews for these so-called businesses prior to ordering ANYTHING! It would tell you exactly how the company rates and provide you with actual customer reviews! The reviews on this company are PISS POOR! Many are NOT receiving what they order or even receive trackijg number! Therefore, it must be a SCAM SITE! Do yourself a favor next time and start Googling these sites to see howbthey rate. Even If nothing comes up on the business, IT'S A SCAM! Let this be a teaching moment! You're welcome!
17 mai 2025
Avis spontané
Réponse de DE.Shapshe.com
Dear Lori Curtis,
Thank you for sharing your concerns. We want to assure you that our website is a certified and legitimate business. We take customer satisfaction seriously and strive to provide the best service possible.
Unfortunately, we were unable to locate your order or any related emails in our system. To assist you better, could you please provide us with more information, such as your order number or the email address used for the purchase? This will help us resolve the issue promptly.
We appreciate your understanding and look forward to hearing from you soon!
Best regards,
Shapshe.com
Meine Paket wurde von FedEx am Mittwoch…
Meine Paket wurde von FedEx am Mittwoch nachweislich an eine falsche Adresse zugestellt . Heute ist Samstag , ich habe weder Ware noch irgendeine Hilfe erhalten . Ich soll mich selbst mit FedEx in Verbindung setzen, sie selbst machen gar nichts, was auch nicht korrekt ist. Mein Paket hat eine Wert von fast 300€. Ich hätte ein Teil der Bestellung für genau heute gebraucht . liefergarantie 2-8 Werktage wurde nicht eingehalten , Hilfe , meine Ware zu bekommen , keine Chance .
14 mai 2025
Avis spontané
Réponse de DE.Shapshe.com
Liebe Saskia,
vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass es Probleme mit der Lieferung Ihres Pakets gab. Wir nehmen den Kundenservice sehr ernst und möchten Ihnen gerne helfen.
Leider konnten wir Ihre Bestellung in unserem System nicht finden. Könnten Sie uns bitte weitere Informationen, wie Ihre Bestellnummer oder die E-Mail-Adresse, die Sie für die Bestellung verwendet haben, zur Verfügung stellen? So können wir Ihnen besser und schneller helfen.
Vielen Dank für Ihr Verständnis. Wir freuen uns auf Ihre Rückmeldung!
Mit freundlichen Grüßen
Shapshe.com
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