Absolut NICHT empfehlenswert! Diese Firma gibt sich als deutscher Online-Shop aus und verspricht einen problemlosen Umtausch. Im Problemfall kann die Ware jedoch nur nach China zurückgeschickt werden.... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My experience was great, but I’m still waiting on my order for over a week now, and I haven’t gotten an email for the shipment yet. ??
I haven't gotten any tracking updates what so ever can't contact anyone for a refund or update and nobody has emailed me back so it's really making me frustrated. Update (Reply for shapeshe.com I've s... Voir plus
L'entreprise a répondu
Achtung bei Rücksendung. Der Shop gibt auf der Homepage keine Rücksendeadresse an. Auf Anfrage teilt er mit dass Ware nach China zu schicken ist… also sinnlos.. zuerst denkt man dass das Unternehmen d... Voir plus
L'entreprise a répondu
2,4
Bas
432 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My experience was great
My experience was great, but I’m still waiting on my order for over a week now, and I haven’t gotten an email for the shipment yet. ??
24 avril 2026
Avis spontané
Die Wäsche wird gut präsentiert und…
Die Wäsche wird gut präsentiert und erklärt.
29 avril 2026
Avis spontané
Réponse de DE.Shapshe.com
Vielen Dank für Ihr positives Feedback! Wir freuen uns sehr, dass Sie die Präsentation und die Erklärungen zur Wäsche als gut empfinden. Ihre Rückmeldung motiviert uns, weiterhin exzellenten Service zu bieten und die Qualität unserer Präsentationen stetig zu verbessern. Vielen Dank für Ihre Unterstützung!
Réponse de DE.Shapshe.com
Thank you for your positive feedback! We're glad to hear that you find us super reliable. Your support means a lot to us!
Blackmailed me, Delayed Shipping even though I Paid for Expedited Shipping Order# USP69888
I have reached out to customer service about my delayed order. If I can pay for express shipping, they can pay for overnighting my dress they have been holding on too (5 Days Later).
1. They stated that my dress was ready for shipping but they are holding my dress from shipping because some of the other items were not in stock.
2. The website shows all my items were all in stock (even today, they are all in stock); which i provided to them in screenshots. This shows their deception.
3. Here it is 5 days later, they are still holding my dress ransom/hostage until I can come to an agreement to remove my negative remark off of trust pilot even though it is a TRUTHFUL negative experience; which is blackmail.
4. Now they are stating that they will not have my items shipped in time because they want to save money and not pay to have my items overnighted since they tried to save money in the 1st place by shipping my items at their own pace, though I PAID for express shipping!
5. They still have not OVERNIGHTED or EXPRESS shipped the in-stock items 5 days later.
6. They are NOT making me any offers with me but just holding my belongings. What are they waiting on? They are ALL TALK and focused on negotiating to remove any negative comments but still haven't shipped anything! They keep dangling offers and even offering me a refund so they wont have to lose money to overnight my dress. They are only thinking about themselves but FAILING to send me my dress. They are OFFERING me nothing just only care about their own IMAGE! The customer service and credibility, and integrity of this company is TERRIBLE so far. I WILL leave a negative review for EVERYDAY that my order was delayed until this is resolved. Period. All my items are still showing in stock!!! Liars
8 avril 2026
Avis spontané
Réponse de DE.Shapshe.com
Dear Customer,
Thank you for sharing your concerns, and we sincerely apologize for the frustration this situation has caused you.
We understand that you are eager to receive your dress and other items. After reviewing your case, we regret that we are unable to guarantee delivery within the three-day timeframe you have requested.
As a solution, we would like to offer you the option to cancel your order for a full refund. If this is acceptable to you, please let us know, and we will process the refund promptly.
We take all feedback seriously, and we are committed to improving our service. We truly regret that your experience has fallen short of expectations.
Please contact our support team directly if you would like to proceed with the cancellation or discuss any other options.
Thank you for your understanding.
Sincerely,
Shapshe Customer Service Team
DO NOT USE THIS CO
DO NOT USE THIS CO! Took over 40 days to receive my item. Tried to dispute in PayPal and they argued that I signed for it. No I did not! Every time I’d email them to just refund my money they’d want to exchange it or give me credit. TERRIBLE CUSTOMER SERVICE AND TWRRIBLE COMPANY. REPUTATION IS GARBAGE.
14 avril 2026
Avis spontané
Réponse de DE.Shapshe.com
Thank you for sharing your feedback, and I’m truly sorry to hear about your frustrating experience. I’ve looked into our records but unfortunately cannot locate your order based on the information provided so far.
We take all concerns seriously, and I’d really like to help resolve this for you. Could you please reply with your order number, email address used at checkout, or any other details that might help us identify your purchase?
Once we have that, we’ll prioritize reviewing your case, including the delivery confirmation and your refund request. Again, I apologize for the trouble you’ve faced, and I appreciate your patience.
Selbst ein Stern ist hier zu viel!!!
Selbst ein Stern ist hier zu viel!!!
Sehr enttäuschende Erfahrung. Eine Rücksendung war für mich faktisch nicht möglich, obwohl die Ware nicht gepasst hat. Stattdessen wurde mir angeboten, die Artikel zu behalten und nur einen kleinen Teil des Kaufpreises (15 % von ca. 65 €) zu erstatten. Für mich nicht nachvollziehbar und nicht kundenfreundlich – ich werde dort nicht wieder bestellen.
13 avril 2026
Avis spontané
Réponse de DE.Shapshe.com
Vielen Dank für Ihr ehrliches Feedback. Es tut uns sehr leid, dass Sie mit Ihrer Bestellung so unzufrieden sind – das entspricht nicht unserem Anspruch. Wir verstehen Ihren Ärger. Wir werden Ihr Anliegen intern prüfen, um unsere Prozesse kundenfreundlicher zu gestalten. Bitte entschuldigen Sie die Unannehmlichkeiten.
Réponse de DE.Shapshe.com
Thank you so much for your kind words! We're really happy to hear that you had such a great experience. Your satisfaction means a lot to us. We look forward to serving you again in the future!
Absolut NICHT empfehlenswert
Absolut NICHT empfehlenswert! Diese Firma gibt sich als deutscher Online-Shop aus und verspricht einen problemlosen Umtausch. Im Problemfall kann die Ware jedoch nur nach China zurückgeschickt werden. Absolut unseriös! Bei Problemen hat man einfach Pech gehabt. Nach dieser Erfahrung bestelle ich dort NIE wieder. Die Größentabelle stimmt NICHT, ein Umtausch ist NICHT möglich und die Firma hält sich NICHT an ihre Versprechen. Selbst vereinbarte Rabatte auf die nächste Bestellung werden NICHT wie vereinbart gewährt! Eine BEDRUG Firma, unserios!
11 avril 2026
Avis spontané
Réponse de DE.Shapshe.com
Sehr geehrte Kundin,
vielen Dank für Ihr Feedback. Es tut uns sehr leid zu hören, dass Sie mit Ihrer Bestellung unzufrieden waren.
Wir nehmen jede Kritik ernst und bedauern außerordentlich, dass Ihre Erfahrung nicht unseren Standards entspricht. Selbstverständlich möchten wir gemeinsam mit Ihnen eine Lösung finden.
Bitte wenden Sie sich direkt an unseren Kundenservice, damit wir Ihren Fall prüfen können. Wir hoffen, dass wir Ihr Vertrauen doch noch zurückgewinnen können.
Mit freundlichen Grüßen
Ihr Kundenservice-Team
I never received my order
I never received my order. I contacted their customer service and the lady told me.Oh, it was delivered.Have a nice day. Their carrier delivered it to my postal annex and my postal annex said they never received it. The tracking says they delivered it to a parcel locker, but my postal, anex does not have a partial locker.Therefore, their delivery person sent it to the wrong people and they won't help me 😕 so i'm out fifty dollars. Unless you want the possibility of them, losing your products and losing fifty dollars.Don't order from here
20 mars 2026
Avis spontané
Réponse de DE.Shapshe.com
Thank you for sharing your experience, and I’m truly sorry to hear about the trouble with your order. I want to assure you that we have already provided the delivery confirmation photo for your review. In some cases, packages may be left in a mailbox or at a nearby location, so it might be worth double-checking with your postal annex again or looking around the delivery area. If everything appears correct, there is also a possibility that the package was taken after delivery. We take this matter seriously and are currently in contact with the carrier to investigate further. Your feedback is important, and we’re committed to helping resolve this.
Absolute Frechheit
Absolute Frechheit, die Sachen sind viel zu klein, die Größentabelle stimmt nicht mit die Größe, welche angekommen ist , Rücksendung... würde mir gesagt, auf eigene Kosten und die können dem warenwert übersteigen, ich werde es die Verbraucherschützzentrale melden, so geht das nicht, absolut enttäuscht, 41 Euro weg , ich würde jeden von ein Kauf abraten.
9 mars 2026
Avis spontané
Réponse de DE.Shapshe.com
Es tut uns leid, dass Sie mit Ihrem Einkauf unzufrieden sind. Wir haben bereits über unseren Kundenservice per E-Mail Kontakt mit Ihnen aufgenommen und werden unser Bestes tun, um eine zufriedenstellende Lösung zu finden. Ihre Zufriedenheit liegt uns am Herzen, und wir arbeiten daran, Ihnen zu helfen.
I never leave bad reviews but this one has been earned!
I never leave bad reviews, I know stuff happens, things get overwhelming or overlooked so I try to give companies a little slack especially if they try just a little to make fix whatever the problem might be. But I’ve NEVER had a company charge me & not update or inform me on the status of my order. I got my order confirmation email but since then NOTHING! I’ve sent several emails regarding my order with attachments showing my order my confirmation etc & I attached a screenshot of the websites help & faq’s page showing how long a order should take & how to reach customer service but I still have heard NOTHING! If I don’t get some sort of response that my orders on the way or at the very least what’s taking so long & if there’s some type of problem then I’m going to report them to the Better Business Bureau & spread the word on every online forum I can find just how shady this company seems to be! I hate to do it but at the very least a company should send you what you paid for I don’t think that’s too much to ask. Nothing would make me happier than this company making things right & me being able to change my opinion & bad reviews!!! I would have spent a lot of money on this company but not until my order has been addressed! As of now I can wholeheartedly say DO NOT buy anything from this company but if they make things right I’ll update this review.
20 février 2026
Avis spontané
Réponse de DE.Shapshe.com
Dear Customer,
Thank you for your feedback and we’re truly sorry for the inconvenience you experienced. Unfortunately, we were unable to locate your order details based on the information provided.
Could you please provide us with more information, such as your order number or the email address associated with your purchase? Once we have that information, we can review your order details and offer the best solution for you.
Thank you for your understanding, and we look forward to hearing from you soon.
Sincerely,
This place is a total fraud
This place is a total fraud. Please dont order. Save me the im sorry reply. Your full of it!
9 janvier 2026
Avis spontané
Réponse de DE.Shapshe.com
Dear customer,
thank you for your feedback. We're sorry to hear that you're dissatisfied with your order.
Unfortunately, we can't locate your order to provide you with specific assistance. Could you please provide us with more information about your order? This would greatly help us clarify the issue and offer you a solution.
We appreciate your patience and understanding and are committed to helping you.
Sincerely,
If I could give a negative star review…
If I could give a negative star review I would. They suck at communication. Took forever to receive and the size was way too small. Im a small and this shit was made for a child! I asked customer service if I could return for a bigger size and they offered me 10 bucks off the next order. Do not order from them!
4 mars 2026
Avis spontané
Réponse de DE.Shapshe.com
Dear Customer,
Thank you for your feedback and we’re truly sorry for the inconvenience you experienced. Unfortunately, we were unable to locate your order details based on the information provided.
Could you please provide us with more information, such as your order number or the email address associated with your purchase? Once we have that information, we can review your order details and offer the best solution for you.
Thank you for your understanding, and we look forward to hearing from you soon.
Sincerely,
The seamless panties are truly…
The seamless panties are truly seamless. No visible lines under fitted jeans, which is exactly what I wanted.
1 janvier 2026
Avis spontané
Réponse de DE.Shapshe.com
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re loving the seamless panties and that they give you the smooth, no-lines look you were hoping for — especially under fitted jeans! That’s exactly what we designed them for.
Your support truly means a lot to us. If you ever need anything, we’re always here for you!
The sculpting shorts are snug at first
The sculpting shorts are snug at first, but once they're on, they look great under clothes. I felt really put together wearing them.
6 février 2026
Avis spontané
Réponse de DE.Shapshe.com
Thank you so much for sharing your experience! We're glad to hear that although the sculpting shorts felt snug at first, they gave you that smooth, put-together look under your clothes. That’s exactly what they’re designed to do! We truly appreciate your feedback and support.
honestly these shapewear shorts are…
honestly these shapewear shorts are everything. the material is so soft but it actually holds you in. big yes.
20 février 2026
Avis spontané
Réponse de DE.Shapshe.com
Thank you so much for your feedback! We’re thrilled to hear that you love our shapewear shorts! It’s great to know that the soft material and supportive fit are exactly what you were looking for. We really appreciate your support and hope they continue to be a perfect addition to your wardrobe. If you have any other feedback or need assistance, feel free to reach out.
Order diassappered
I sent an email in regards to the purchase and one of the products that I ordered. They hot back back in touch with me in less then 24 hours and promised to exchange the misordered product for the correct one in the correct size
Update they replied to my email and I did confirm and reply back thank you for exchanging the shape wear will update once product is recieved and will let you know if product recieved is the correct items and sizes
Update 2, after confirming that they would fix the order and asked me to change my review. I go back in to check what is going on and the order has disappeared. I have been charged and I cannot find where my order is. This is crazy never again I’ve been charged. And can’t get a reaponse
27 février 2026
Avis spontané
Réponse de DE.Shapshe.com
Dear Customer
Thank you for reaching out and sharing your experience. We apologize for the delay in our response. We have received your email and are currently working to resolve the issue with your order. We've already responded to your request regarding the product exchange and are awaiting your reply to proceed with the replacement.
We understand your frustration and are here to help you as quickly as possible. Please feel free to get back to us, and we’ll assist you with the exchange today.
Thank you for your patience and understanding.
Sincerely,
No refund or exchange
When ordering a waist trainer, they tell you to go a size smaller than what you wear. I did that and it wasn't ready for me. Im ok with that but when I asked about the options for a return the company BS me. They basically told me that it would cost me more to return or exchange it, and that the best option would be for me to just keep it and waste money to buy another one. DONT BUY FROM THIS COMPANY OR WEBSITE. Its not worth the heada6
29 janvier 2026
Avis spontané
Réponse de DE.Shapshe.com
Dear chawn casey
We’re sorry to hear about your experience with us and truly understand your frustration. Our customer service team has already reached out and we are eager to offer a solution that satisfies you. Please know that your feedback is important to us, and we are working to improve our processes. If you haven’t yet connected with us, please reach out again so we can help resolve this matter to your satisfaction.
Thank you for your patience and for sharing your thoughts.
Sincerely,
I haven't gotten any tracking updates…
I haven't gotten any tracking updates what so ever can't contact anyone for a refund or update and nobody has emailed me back so it's really making me frustrated. Update (Reply for shapeshe.com I've sent you countless emails please check them trinkayla but I will give you my routing number 美国空运专线小包-T JMWL0014654755YQ)
10 février 2026
Avis spontané
Réponse de DE.Shapshe.com
Dear Customer,
We apologize for any inconvenience caused.
We’re truly sorry for the frustration and understand how concerning it can be when tracking updates seem unclear.
We have checked your shipment, and the package has already arrived at the local carrier in the U.S. It is currently in the final delivery stage and is expected to be delivered within the next few days.
We have also re-sent the tracking number and detailed shipping information to the email address associated with your order. Kindly please check your inbox, including your spam/junk folder in case the message was filtered there.
If you still cannot locate our email, please feel free to contact us again, and we will make sure you receive all the necessary updates.
Thank you for your patience — we truly appreciate it.
Sincerely,
Der Einkauf war easy
Der Einkauf war easy, leider dauert die Lieferung immer noch an.
22 janvier 2026
Avis spontané
Réponse de DE.Shapshe.com
vielen Dank für deine Bewertung! Es freut uns, dass der Einkauf für dich problemlos war. Es tut uns leid, dass die Lieferung noch dauert. Manchmal können unvorhergesehene Verzögerungen auftreten, aber wir sind sicher, dass dein Paket bald bei dir ankommt. Wenn du weitere Fragen hast, zögere nicht, uns zu kontaktieren.
Vielen Dank für deine Geduld und dein Verständnis!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.