Shining Diamonds Avis 

Great experience sourcing a diamond ring and earrings, Bronnie saw me looking in the window and politely if I needed help .. she was extremely helpful as were the rest of the staff and I’m delighted with my purchase.

Charlie was so helpful. Brilliant service! Would definitely recommend ◡̈

Charlie was an excellent help with picking out an engagement ring.

I bought an engagement ring for my fiancee from Shining Diamonds. Their products and prices are fantastic and their location in the 'jewellery quarter' in Brighton is perfect. I was totally unsure of what to buy my fiancee but they made the process easy and flawless. She loves the ring and the service given was great. The resizing of the ring both on the day and then a couple of weeks later only took a few hours using their on site workshop which was ideal. Staff were personable and really helpful and helped make our engagement perfect 👌

I Purchased an eternity ring from shining diamonds. All the staff were friendly and helpful. They took the time to listen to what I wanted and I am very pleased with my purchase and the customer service I received.

All people are extremely helpful at the shining diamonds store however the after care has been below sub standard.

An engagement ring I bought for my fiance was damaged, remade by the store itself and then damaged again. They want me to send the ring in for repairs but I now do not trust the quality of their workshop repairs.

I believe they have the responsibility to pay for the repairs which they are refusing to do. I’d steer clear of this company if I were you.

I can’t thank Joby enough for helping me and my partner pick the perfect engagement ring. We stopped outside the Brighton shop and instantly fell in love with a ring. Joby was so knowledgable and took us both through all the fine details of diamonds and the ring we loved. He was really kind and gave us time to think it through thoroughly and we returned the next day and picked the ring up. I’m over the moon with my engagement ring and feel very well looked after by Joby. We will be returning for our wedding rings. Thank you Joby.

Clarice was incredibly helpful throughout the process of ordering the engagement ring. Always happy to answer any questions, quick in response throughout the CAD amends and wonderful & friendly service. Would thoroughly recommend!

Excellent customer service from Holly from advice on product through to payment, delivery and follow up calls to check I was happy! The ring didn’t disappoint thank you again Holly 🫶🏻

Eleanor and the team at Shining Diamonds were extremely helpful and knowledgeable and guided me in the right direction to the perfect ring. Me and my now fiancée will be back to see Eleanor and pick our Wedding bands.

My fiancé and I have had the pleasure of dealing with Eleanor on two occasions and honestly can’t fault the service. She is brilliant, has a good sense of humour, immense knowledge, and even helped me pick out the perfect wedding band when I was so unsure what I wanted! Definitely recommend Eleanor and Shining Diamonds to everyone :)

Holly is very helpful. The service is very good and the purchase is worth the price x

I was out side the Shining Diamonds Store looking at the qjewellery and Clarice came out to check if she could assist me. I made it clear that I was not sure and on a tight budget, she said it was not a problem.
Clarice was careful to listens to me, made me feel comfortable and showed me options along with her in-depth knowledge of the diamonds and Lab diamonds.
I was impressed with her diligent search to keep within my budget and I was able to select a Lab diamond ring. I wore the ring to a family pre Christmas family meal and I received lots of wow compliments regarding my Shining Diamonds purchase.
I adore my ring thank you Clarice W. For your patience and commitment regardless of whether I would or not
Purchase.
This experience for me at Shining Diamonds Hatton Gardens was unique in comparison to to other diamond shops experiences.

I had such a wonderful time finding the perfect engagement ring. A sales associate named Kushi was incredibly helpful throughout my entire visit. She offered excellent guidance and made the process feel very special. I truly appreciate her patience and expertise. It was a truly memorable experience.

Fantastic service from Holly. Informative but not pushy. Turn around on the ring was super quick given the Christmas deadline. Super pleased with how the ring turned out!

It's a scam never got delivered and when I contacted the company i was ignored

I was blown away with the level of service provided by Holly and the team at Shining Diamonds Brighton. I enquired with a vision I had for a bespoke engagement ring. I visited in person and Holly took the time to understand the sentiment behind my idea, what I wanted to do and source the right stones. I am incredibly happy with the result. Would not hesitate to recommend to anyone. Also, SHE SAID YES!! Thank you again!

Buying a diamond ring with my partner has been a truly special experience, one that I will cherish forever. The journey began earlier this year during a long weekend getaway to Brighton, where we discovered Shining Diamonds tucked away in the Lanes. From the moment we stepped inside, the experience felt right.

We were warmly welcomed and Esther kindly guided us through the process of cut, clarity, colour and shapes. I tried on several styles and felt completely at ease as everything was explained so clearly and patiently. Esther also mentioned that they had a London store, and from that point on, due to the exceptional service, I knew this was the only place I wanted to buy my ring from.

Six months later, my sister and I made an appointment at the Hatton Garden store in London, and the experience was just as wonderful. The service at both stores was immediate and attentive. In London, I had an appointment and Julianne was ready and waiting. From quotes through to the final piece, everything was seamless and effortless.

The kindness, guidance, expertise and shared excitement from the team added an extra layer of joy to the entire experience. I could not have chosen what I did without my partner, who encouraged me to select a style that truly felt like me, supported by my sister, my best friend in life. The fun, laughter and genuine happiness throughout the process made it unforgettable. At times it felt as though my sister, Julianne and the whole team became part of the journey, and that is something I will always remember fondly.

It took one step into the right store in Brighton, followed by a second visit in London, where I was guided through selecting the perfect ring for me. My hands and fingers are small, so what we chose reflected both me and my partner, a decision he felt was perfectly fitting. We selected the ring style and the diamonds, and within an hour we had created my forever ring.

The third visit came sooner than expected. I was anticipating collecting the ring in the new year, but instead I was able to collect it before Christmas, and beautifully, on my birthday. In just three visits, I was inspired, involved in the creation, and able to collect a ring that I will love for many years to come.

Thank you to both the Brighton and London teams for your kindness throughout. Thank you Esther for your patience and for creating such a lasting first impression that encouraged me to continue this special journey, and thank you Julianne for your thoughtful, careful and kind approach. Moments like creating a lifetime ring should never be rushed, and you truly understood that.

I do not know how many people truly remember the experience of making a ring, but for me it was joyful from start to finish. I loved every moment. Knowing there is a lifetime warranty also means I have reasons to return and perhaps add to the collection in the future.

Thank you to everyone at Shining Diamonds.

Amazing staff! Kushi was really helpful in helping me select the perfect ring.

I was standing outside of ‘Shining Diamonds’ and one of the Sales Advisors, Khushi, came out and introduced herself and invited me in if I needed any help. I went inside to find a nice, bright, cosy and tidy store. Khushi gave me a refreshing education on stones, naturally sourced and lab-grown. She also
Went through the various scales and charts which helped us to narrow down a particular stone, setting and metal. I didn’t buy that particular day and Khushi promised she would keep in touch with similar stones on the market. The right diamond did come in and the sales process was simple and confirmation sent through expeditiously. It took approximately 4-5 weeks and the piece is beautiful!! Khushi was amazing!! I would highly recommend Shining Diamonds! Just ask for Khushi!!