Excellent quality boots (purchased two Chelsea ones) and prompt postage. Looking forward to wearing both this coming winter season!
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Lisez les avis des autres
"hello, unfortunately we have had to cancel one or more of the items in your order 551894197. This may be due to the item(s) ordered being out of stock or found not to meet our usual high standards... Voir plus
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Ordered a lovely pair of shoes from Shoeaholics, arrived promptly within 4 days of ordering! Absolutely love the shoes! First time using this website, no complaints. Fast delivery and good corresponde... Voir plus
L'entreprise a répondu
After nine days of waiting for my Shoeaholics order to arrive and despite an email assuring me it was on its way, the order was abruptly cancelled this morning. They took so long to inform me that I h... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Shoeaholics: the destination for shoes and bags. Powered by a team who love all things accessories, we connect fellow shoe lovers with the biggest ranges from the best brands. Home to your favourite names such as Ted Baker, Kurt Geiger, Carvela and Clarks, shopping for every family member, every event and every price range has never been easier.
Coordonnées de contact
24 Britton Street, EC1M 5UA, London, Royaume-Uni
- help@shoeaholics.com
- www.shoeaholics.com
3,4
Moyen
3 k avis
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A répondu à 100 % de ses avis négatifs
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I have a very good experience despite…
I had a very good experience despite the reviews. Took a chance and my boots were ordered with super fast delivery. Unfortunately, I didn’t keep them as the fit was too big so I returned and again super fast refund with no issues. Will shop again.
2 avril 2026
Avis spontané
Réponse de Shoeaholics.com
Hello Chan,
Thank you for your lovely feedback! We’re delighted to hear that you had a positive experience with both delivery and returns. While we’re sorry the fit wasn’t quite right, it’s great to know the return and refund process was smooth for you. We truly appreciate your support and look forward to welcoming you back again!
Kind regards,
Team Shoeaholics
What a bag, crazy, fun, pink and so much more!
What a bag! After weeks of scanning the internet to find it as it was out of stock everywhere, one bag appeared on Shoeaholics! I was so excited! The bag didn’t disappoint! It’s as described, huge, pink, and fluffy ❤️. My hubby thinks I have lost the plot, my girlfriends all love it, and my daughters can’t wait to borrow it! That’s if my sister doesn’t grab it first! The eagle is heavy but as a night away bag it’s a statement and a lot of fun. Can’t wait to take it away again!
26 mars 2026
Avis spontané
Réponse de Shoeaholics.com
Hi Vanina,
Thank you so much for your amazing review! 💖
We absolutely love your enthusiasm — it’s fantastic to hear how excited you were to finally find the bag, and even better that it lived up to expectations! It sounds like a true statement piece and we’re thrilled it’s bringing so much joy (and attention!) ✨
We hope you enjoy taking it on many more adventures — just keep an eye on your family trying to borrow it! 😉
Thank you again for your support.
Regards,
Team Shoeaholics
Quality products received in no time
Quality products received in no time! Great.
21 février 2026
Avis spontané
Réponse de Shoeaholics.com
Hello Lulu,
Thank you for your great feedback! We’re delighted to hear that your order arrived quickly and that you’re happy with the quality. We truly appreciate your support!
Kind regards,
Team Shoeaholics.
Perfect
Perfect. Item arrived promptly and as described. They have some amazing deals on their website.
I had a previous order where the item was defective.... Shoeaholics apoligised, issued me a full refund and made the whole process very easy.
I would definitely recommend shopping with them.
2 février 2026
Avis spontané
Réponse de Shoeaholics.com
Hi Clare,
Thank you so much for your wonderful review!
We’re thrilled to hear that your order arrived promptly and as described, and that your previous experience with our team was handled smoothly. We truly appreciate your kind words and recommendation—it means a lot to us!
We look forward to welcoming you back for your next purchase.
Regards,
Team Shoeaholics
Fantastic site!
Website easy to navigate. Good selection of shoes, bags and accessories. Super speedy delivery
20 février 2026
Avis spontané
Réponse de Shoeaholics.com
Hi Danielle,
We really appreciate your kind review! It’s great to hear that our website was easy to use and that you loved the range of products available. We're also thrilled your delivery was super speedy!
Regards,
Team Shoeaholics
I received both my items very quickly
I received both my items very quickly. I was hesitant about ordering from this website but I’m not disappointed. I will order from them again. I suppose it’s a bit pot luck. So many bad reviews on here.
20 mars 2026
Avis spontané
Réponse de Shoeaholics.com
Hi S Cook,
Thank you for sharing your thoughts! We’re glad to hear your items were delivered quickly and that your experience turned out to be a positive one. We understand that online reviews can feel hit‑or‑miss, so we appreciate you taking the chance with us. We hope to see you again soon!
Regards,
Team Shoeaholics
Awful customer service
Awful customer service. They left parcel on step when I never opted in for any other method than door collection. I never received my parcel as it wasn’t there when I looked for it. The company say you have to opt out of doorstep drops when this is not clear and not the policy of the delivery company who ask you opt in.
5 mars 2026
Avis spontané
Réponse de Shoeaholics.com
Hello there,
We are sorry to hear about this. We do require our customers to manage their deliveries. To review this further, could you kindly respond to the requested details for us to review?
Kind regards,
Team Shoeaholics.
This company are always great to deal with.
This company are always great to deal with, prompt deliveries great products at amazing prices,
5 mars 2026
Avis spontané
Réponse de Shoeaholics.com
Hello Janet,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve consistently had a great experience with us. We truly appreciate your support and look forward to serving you again!
Kind regards,
Team Shoeaholics.
Didn't receive my order
UPDATE . After writing this review shoeaholics emailed me to sort this issue out and i finally received a refund . I still dont understand why this wasnt done when i reported the missing parcel however its sorted now and ive amended my low rating
Didn't receive my order . Courier said they'd left it on the door step however when I came home it was no where to be seen . Shoeaholics basically told me it had been delivered and that was it ! Down 80 quid and will never shop with them again
18 février 2026
Avis spontané
Réponse de Shoeaholics.com
Hello Diane,
We are sorry to know that this has happened. We have highlighted this to the relevant team to review and advise further via email.
Kind regards,
Team Shoeaholics.
The handbag I purchased as a birthday…
The handbag I purchased as a birthday gift was gorgeous, amazing price too. Excellent service thank you. Recipient was delighted .
1 février 2026
Avis spontané
Réponse de Shoeaholics.com
Hello Jackie,
Thank you for your lovely feedback! We’re delighted to hear that the handbag made such a wonderful birthday gift. It’s fantastic to know the recipient loved it. We truly appreciate your support!
Kind regards,
Team Shoeaholics.
Love Shoeholics always get thee best…
Love Shoeholics always get thee best prices !!
12 mars 2026
Avis spontané
Réponse de Shoeaholics.com
Hi Eileen,
Thank you so much for your wonderful review!
We’re delighted to hear that you love shopping with Shoeaholics and that you always find the best prices. Your support means a lot to us!
We look forward to welcoming you back again soon.
Regards,
Team Shoeaholics
Stylish comfortable boots
Fast delivery. I love these boots I also have them in burgundy they are stylish, wear day or evening and so comfortable from the first wear
23 janvier 2026
Avis spontané
Réponse de Shoeaholics.com
Hi Pkpkpkp,
Thank you so much for your wonderful review! 🌟
We’re thrilled to hear that you love your boots — and that they’re stylish, versatile, and comfortable from the very first wear. It’s amazing to know you’re enjoying them in both colors!
We truly appreciate your support and hope you continue to enjoy your Kurt Geiger collection.
Regards,
Team Kurt Geiger
Absolutely appalling customer service…
Absolutely appalling customer service and an incredibly frustrating experience from start to finish.
My parcel was marked as delivered and supposedly “thrown over the fence” — yet it was never delivered to my address. My fiancé was home at the time, and I have two security cameras (including a Ring doorbell) that cover the entire front of my property. I reviewed all footage from the stated delivery window and there was absolutely no delivery attempt made. No courier approached the house, no parcel was left, nothing.
I provided clear video evidence from both cameras, along with a photo showing full coverage of my property. Despite this, I have received little to no meaningful response.
To make matters worse, I then received an email stating that the issue had been “resolved” — when in reality I have not even received a proper reply addressing the evidence I submitted, nor have I received a refund. The matter is absolutely not resolved.
The lack of communication has been shocking. I’ve had to chase repeatedly and escalate the issue just to try to get someone to take this seriously.
I am beyond disappointed and incredibly angry at how this has been handled. If this is how genuine delivery disputes are treated — even when supported by clear video evidence — I would strongly advise others to think twice before ordering.
I will not be shopping here again.
6 février 2026
Avis spontané
Réponse de Shoeaholics.com
Hi Kimberley,
We’re truly sorry to read about your experience and completely understand how frustrating and upsetting this situation must be.
Please be assured that we have now forwarded your case, along with the details you’ve shared, to our dedicated team for further review. We appreciate you taking the time to provide evidence and explain what happened — this will be carefully looked into.
You can expect to receive an update via email as soon as possible once the team has completed their investigation.
Thank you for bringing this to our attention.
Kind Regards,
Team Kurt Geiger.
temperamental website. Gorgeous Shoes
The website is a little temperamental but the bargains are worth the frustration
24 février 2026
Avis spontané
Réponse de Shoeaholics.com
Hello there,
Thank you for your feedback! We’re glad to hear you’re enjoying the bargains, even if the website can be a little temperamental at times. We apologize for the inconvenience. We truly appreciate your patience and support, and we hope you continue to find pieces you love!
Kind regards,
Team Shoeaholics.
Réponse de Shoeaholics.com
Hello Mary,
Thank you for your feedback! We’re delighted to hear that your order arrived promptly. We truly appreciate your support and hope you enjoy your purchase!
Kind regards,
Team Shoeaholics.
Avoid
I ordered a pair of boots, but the wrong size was sent. I have emailed several times and have not received any response. There is no contact number available, which makes it extremely difficult to resolve this issue.
I paid for next-day delivery and would like a refund for that service, as well as a full refund without any return charges, since this was not my mistake.
Please advise on how this will be resolved. The lack of communication is very disappointing.
**Update 1/3/25 still no response after automated email??? ***
11 février 2026
Avis spontané
Réponse de Shoeaholics.com
Hello Bianca,
We are sorry to hear about this. We would like the opportunity to look into this matter further for you. Please share the requested details so that a member of our team can reach out to you via email for further advice.
Kind regards,
Team Shoeaholics.
Amazing customer service, quick delivery
This is a great company, brilliant prices and so much to choose from
23 janvier 2026
Avis spontané
Réponse de Shoeaholics.com
Hello Yvonne,
Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoy our selection and find our prices brilliant. Your support means a lot to us, and we hope you continue to enjoy shopping with us!
Kind regards,
Team Shoeaholics.
Just love everything I have purchased…
Just love everything I have purchased so much prices are so good and having the option to pay with Klarna is even better
2 février 2026
Avis spontané
Réponse de Shoeaholics.com
Hello Donna,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your purchases and enjoy the value we offer. It’s great to know that having the option to pay with Klarna makes shopping even easier for you. We truly appreciate your support!
Kind regards,
Team Shoeaholics.
Excellent experience
From start to delivery I was kept informed. Would highly recommend the products, love them, made more pleasant by good communication throughout
15 janvier 2026
Avis spontané
Réponse de Shoeaholics.com
Hello Deborah,
Thank you for your lovely feedback! We’re delighted to hear that you enjoyed the products and that clear communication made your experience even more pleasant. Your recommendation means a lot to us, and we truly appreciate your support!
Kind regards,
Team Shoeaholics.
Great company and especially when there…
Great company and especially when there is a sale on, my go to place for quality at a great price.
22 janvier 2026
Avis spontané
Réponse de Shoeaholics.com
Hi Customerkim sheppard,
Thank you so much for your wonderful review! We’re delighted to be your go-to for quality and great value — especially during sale season 😊
We truly appreciate your support and can’t wait to welcome you back for your next find!
Team Shoeaholics
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