Shoeaholics.com Avis 

Whenever i ordered from this web site, is always been a good experience. Easy, precise and fast. Also no quibbles for a return/refund, if the goods are not to your satisfaction. Thank you 🫶

Multiple purchases over recent years and usually very good.
The latest pair that I have bought, KG Kai Sneaker, have a slight uncomfortable feeling around the top of the heel which is a disappointment.

Always really straight forward and fast delivery, highly recommend, fabulous shoes and bags aswell !

Order arrived quickly and was well packaged.

Product was great. However I paid the extra for next day delivery (isn’t cheap) and did not receive it the day I was supposed to. When enquiring about this and to get a refund on the extra delivery paid they took no accountability for this and made it seem that I was wrong. They told me that it was never supposed to be delivered on the day I thought although I had prove it said so. No refund was given and disgusting that a business can’t admit when there in the wrong.

Great service and I love my products. Perfect. 👌 Delivery very quick and on time. Easy to order too and great value.

What can I say? I say to get good product at a cheap price. Very good. Website only downfall is once something is out of stock. It shouldn't appear on the website. You only know when you're about to check out.

I always buy my trainers from here and it was very comfortable and nice thanks shoeaholics and price good is well

I have shopped from Shoeaholics for over a decade!! I love this site and it certainly saves me a small fortune with my shoe/ bag obsession 😍

De vergüenza es poco esta empresa manda zapatos usados por otras personas de una marca bastante cara kurt Geiger y ha sabiendas de que hay almacenes que sacan los productos de Reino Unido. Sé deshacen de productos usados o con defectos cubriéndose después de que lo recogen desde el almacén o un 20% que no llegaría ni a 20 euros por unas botas arañadas y con las tapas reventadas y la suela arañada . Tengo vídeo abriendo las botas justo con el mensajero aún allí . Opciones que sabes que no vas a aceptar porque ya te has gastado un dinero en el envío y otro en aduanas . Y lo peor que al poner a la marca tienda oficial en atecendetes. ¿Adivinen? Están detrás es consciente y apoya la misma decisión es una tapadera para vender sus propios productos en malas condiciones. Están denunciados por lo penal con vídeo con usarlos con la misma experiencia y si PayPal no soluciona esto mi banco devolverá todo los pagos .
🔽 🔽🔽🔽🔽
Sobre la respuesta que han respondido quedando bien !
Opción quitarte un 20% del producto ósea ni 20 euros por unas botas de kurt Geiger usadas por otra persona, o la devolución desde Reino Unido a mi costa ósea que pagaría en total 45 en venir aquí 44 aduanas para que vengan y ahora pago para devolverlas me gasto 70 para que me devuelvan 98 euros !! De vergüenza esa es la estafa que ya veis las reseñas que cuando les devuelven los zapatos no devuelven el dinero. No entregan y dicen que sí y envían zapatos usadas a todo el mundo no es solo mi reseña tened cuidado y no pidáis y desde España con almacenes menos!! Y la marca kurt Geiger está detrás y saben de todo esto porque les pertene!! Y apoyan estas estafas !!

Fantastic deal on a beautiful Carvela bag. Quick service and delivery! Genuine reductions in place. Previously bought KG trainers on here which were no longer in store. Would definitely recommend.

I absolutely love my new trainers

Efficient quality

I've requested a full refund on 1st day for shoes that unfortunately are too tight, unfortunately the link won't accept my reference number shown on the invoice!
I've emailed several photos asking you email me printed label, yet keep getting asked for the shoe size!
I have purchased from you several times, though won't be continuing in the future!.
I shall take clear photo of size, though want this escalated and postage to be refunded to me, as shocking service!!

I want an email with the return label via a different advisor, as the previous has been extremely unhelpful despite sending clear photo of box highlighting the size & the invoice twice which obviously reflects this!!
Otherwise I shall take to the Ombudsman & legal action as solicitors have been informed also!!

I’ve been shopping with Shoeaholics for years, it’s my go to place for designer trainers. They offer great value for money, excellent choice, quick and efficient delivery and I’ve never had any issues.

Received the shoes and the right one was clearly ex display. Worn sole, discoloured strap and loose fitting compared to the new left shoe. Shocking they can do this and then charge 3.95 for return.

Fast delivery. Competitive prices. Lovely design. Very comfortable and lightweight.

Shocking customer service !!
Item ordered wasnt delivered and their response was copy and pasting the same email three times - not interested that i hadnt received the item i had paid for!
Do not use this company if you are expecting even a basic level of customer service

Ordered 2 pairs of sandals at a really great price and I love them, look great and they are comfortable.

My experience had been a real eye opener with Shoeaholics that they clearly do not value customers in my experience. I tried to avoid paying delivery charges twice for 2 pair of shoes purchased using a generic discount code hours before and tried to add on an additional shoe onto the order which was denied. Then I asked for the order to be cancelled to replace ordering the 2 shoes and the additional 3rd shoe, which again was denied. Alternatively, I asked whether a complimentary free shipping could be offered to faciltate the purchase of the additional shoe which was again denied. There was not attempt by the customer service advisor Riya in offering a resolution to me purchasing an additional shoe to avoid me paying a further delivery charge.

I was initially told an order is unable to be cancelled once placed. Then because they were unable to support with cancelling the order or offer a free or reimburse the 2nd delivery charge as a gesture of good will to facilitate an additional shoe purchase, they then cancelled the order when I said I no longer want the 2 shoes as ordered. This was clearly contridictory to one of my initial solutions to purchase the additional shoe. Then when the order was in process of being cancelled, the customer advisor Riya specifically informed if I cancelled the order I could not reuse the generic discount code that was still readily available on their site for multiple and unlimited use. I could understand if such was the case and the discount code was a personalised single use code. How low can you really go to avoid customers spending with your company I wonder!!!!!!!!

Such advice and service alongside the decision to not facilitate or support my query I felt was not customer friendly. How could a company not be in support to their customer to not incur them any additional delivery charges????? Especially when the customer is reaching out to purchase an additional pair of shoes, and you refuse to offer any resolution of support?????

The advisor Riya clearly had no business structure mentally as the best solution was my first request to cancel the order in the first instance, so I could of then replaced the order which would of had included the additional pair of shoes. In summary, I would of paid 1 delivery charge and the company would of benfited from my custom then and in the future. Now that experience has tarnished me every using Shoeholics again.

The role of customer services is to keep customers happy with postive experiences in the hope they return for the longevity of their company remit. Inevitably, my negative experience has inturn costed Shoeaholics company money now and in the future from not having my custom. Not only from myself who has now deleted my Shoeaholics account and unsubscribed from recieving any further marketing emails (as this was the advert that prompted this purchase that went wrong). I will not be encouraged to shop on Shoeaholics website nor will I look on their website moving forward. As well, should I ever be asked to review my purchase experience (like now) or asked by a colleague or friend whether I have ever shopped with this company, I will be brutally honest regarding my incompassionate and unsupportive customer service experience. I will never ever purchase from Shoeaholics again!!!!!!!!!!!

I happily eventually purchased similar style shoes from another competitive retailer of shoeaholics, which was of much better brands and quality shoes only paying an extra £10 and recieved free delivery. I will continue to shop elsewhere for shoes in the future even if it costs me an extra £10/£15/£20 out of priniciple to feeling valued as a customer.