Half my order is missing!!! I ordered 3 sunglasses from you recently, I expected all 3 to arrive together. 2 were delivered incorrectly some days ago which I still have not received. The last one arr... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ordered a lovely pair of shoes from Shoeaholics, arrived promptly within 4 days of ordering! Absolutely love the shoes! First time using this website, no complaints. Fast delivery and good corresponde... Voir plus
L'entreprise a répondu
"hello, unfortunately we have had to cancel one or more of the items in your order 551894197. This may be due to the item(s) ordered being out of stock or found not to meet our usual high standards... Voir plus
L'entreprise a répondu
Great company with good choice of Kurt and Carvela. Sales are also very good with substantial savings! No problem with delivery or returns both very smooth. I have purchased here many times without a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Shoeaholics: the destination for shoes and bags. Powered by a team who love all things accessories, we connect fellow shoe lovers with the biggest ranges from the best brands. Home to your favourite names such as Ted Baker, Kurt Geiger, Carvela and Clarks, shopping for every family member, every event and every price range has never been easier.
Coordonnées de contact
24 Britton Street, EC1M 5UA, London, Royaume-Uni
- help@shoeaholics.com
- www.shoeaholics.com
3,4
Moyen
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
No Parcelaholics
If there was a zero that would have been the choice. My parcel was left on the doorstep and then taken by someone. Shoeaholics deem that as delivered even know it was never physically signed for, parcel was meant to arrive between 2-4pm and did not arrive until 4:30pm and by that time there was no one in to sign for it so they left it on a doorstep which the general public have full access to. Do not use this company, customer service is extremely untrained and there is no contact number for you to speak to a person. Completely unprofessional company, spend your money elsewhere where.
15 juin 2026
Avis spontané
Réponse de Shoeaholics.com
Hello John,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you have not received your order and for the inconvenience this has caused.
Please respond to the email you received with your order details so we can look into this further and assist you as soon as possible.
Kind regards,
Team Shoeaholics
I was very pleased with the simplicity…
I was very pleased with the simplicity of ordering and the speed of delivery. However, when the gift was opened the scarf that was sold with the bag wasn't in the package and I've not been able to contact anyone about this. I do feel miss sold but the bag is lovely.
1 juin 2026
Avis spontané
Réponse de Shoeaholics.com
Hi David,
Thank you for sharing your feedback. We are very sorry to hear that your order was not as expected and appreciate you bringing this to our attention.
We will quickly get this checked for you. Please respond to the email you received with your order details so we can look into this further and assist you as soon as possible.
Kind regards,
Team Shoeaholics
⚠️Item never received , customer service appalling
⚠️Item never received and customer service appalling ! Burden of proof mine asking for ring doorbell proof no one came to the house when. It is motion activated ! How can I send what doesn’t exist as they never came to property ! when fed ex lied multiple times and changed the story on delivery details to left outside to then posted through letterbox ( an item that absolutely did not fit in letterbox) no proof of delivery also . Fed ex and shoeaholics refused to take responsibility! A high ticket item stolen ! AVOID !!
16 juin 2026
Avis spontané
Réponse de Shoeaholics.com
Hello Adele,
Thank you for your feedback. We’re sorry to hear about your experience.
We can confirm that your concerns have been highlighted to the relevant team for further review. Thank you for taking the time to share your experience. Your feedback has been noted and shared with the appropriate team.
Kind regards,
Team Shoeaholics.
Great buy from Shoeaholics
Great buy from Shoeaholics
This is the first time that I had shopped at Shoeaholics.
Purchased a handbag for my granddaughter, at a reduced price, which is great.
Excellent service and delivery, well done Shoeaholics.
Will definitely be purchasing more items, and recommending Shoeaholics to my family and friends.
5 février 2026
Avis spontané
Réponse de Shoeaholics.com
Hello Nerinder,
Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience shopping with Shoeaholics and that you were pleased with the handbag, pricing, service, and delivery.
It’s fantastic to know that you would recommend us to your family and friends and plan to shop with us again. We truly appreciate your support and look forward to welcoming you back soon!
Kind regards,
Team Shoeaholics
It was fast delivery with both items I…
It was fast delivery with both items I got. Got really good deals too. Both shipped off to Australia for my daughters birthday
14 mai 2026
Avis spontané
Réponse de Shoeaholics.com
Hello there,
Thank you for your lovely feedback! We’re delighted to hear that your order arrived quickly and that you were able to take advantage of some great deals.
We truly appreciate your support and hope she loves her gifts. Thank you for choosing to shop with us!
Kind regards,
Team Shoeaholics.
So happy I could combust
So happy I could combust - I found the exact shoes I wanted for a fraction of the price and they were delivered via Evri very quickly. 10/10 would recommend
16 juin 2026
Avis spontané
Réponse de Shoeaholics.com
Hello there,
Thank you for your fantastic feedback! We’re delighted to hear that you found the exact shoes you were looking for at a great price. It’s wonderful to know you’re so happy with your experience and would recommend us.
We truly appreciate your support and hope to welcome you back again soon!
Kind regards,
Team Shoeaholics.
I have ordered many times
I have ordered many times, so happy with my purchase.
15 mai 2026
Avis spontané
Réponse de Shoeaholics.com
Hi Felicia,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you've ordered with us many times and continue to be happy with your purchases. Your loyalty and support mean a lot to us.
We look forward to welcoming you back again soon!
Regards,
Team Shoeaholics
i didn’t receive my order and i sent…
i didn’t receive my order and i sent mail for you no response
now i don’t have my money and my item
14 juin 2026
Avis spontané
Réponse de Shoeaholics.com
Hello Dalal,
Thank you for taking the time to share your feedback. We are sorry to hear that your order has not been received and that you have not had a response to your previous email.
We understand how concerning this situation must be and apologise for any inconvenience caused. This is not the level of service we aim to provide.
Please respond to the requested information so we can look into your order further and assist you accordingly.
Kind regards,
Team Shoeaholics
A TOTAL DISGRACE TO ONLINE SHOPPING
I am completely disgusted how this company really believes it can treat a customer, a person who wants to buy something from them, yet when it doesnt arrive they truely think they can dictate the outcome !
I placed an order and SHOEAHOLICS chose EVRI to deliver it. EVRI left it on the ground outside my house. Evri left a photo showing this.
At no point did I ask for my parcel to be left on the ground yet SHOEAHOLICS think this is quite acceptable.
I saved my money to buy this bag and I was so excited to recieve it .
So SHOEAHOLICS have completely dismissed me .
I spent almost 2 hours on live chat with one of their online agents and all I was told that an INVESTIGATION had to be carried out even though the photo was there to prove my parcel was left on the ground!
I recieved an email basically telling me they refused to refund me because it was "delivered".
I have sent TWO emails with no reply at all from SHOEAHOLICS .
So I have been left with no bag because SHOEAHOLICS have failed to deliver the bag I paid for to ME !!!
I am supposed to just accept this and walk away !
This company should hang their head in shame at the way they treat a customer when they fail to do what they are supposed to do!
I will not be dictated to and I wont stop until I recieve my money back !
4 juin 2026
Avis spontané
Réponse de Shoeaholics.com
Hello Mary,
We're sorry to hear about your experience and understand how upsetting and frustrating this situation has been for you. We appreciate you taking the time to share your concerns.
Please be assured that we have raised this further with the relevant team for review. If you have not yet received an update, please contact us with your details, and the team will be happy to assist further.
Thank you for your patience while this matter is being looked into.
Regards,
Team Shoeaholics
The shoes I ordered were advertised as…
The shoes I ordered were advertised as a size 12. When they were delivered I found them to be a size 11. It was annoying, however the return process was fine, I was refunded in a swift manner, I was refunded my original purchase price plus the delivery I paid for. So thanks for that Shoeaholics. Just a shame about the size.
1 juin 2026
Avis spontané
Réponse de Shoeaholics.com
Hello Dane,
Thank you for your feedback. We’re sorry to hear that the shoes you received were not the size you needed. However, we’re pleased to hear that the return process was straightforward and that your full refund was processed promptly. We appreciate you bringing the sizing issue to our attention, and your comments have been shared with the relevant team for review.
Thank you for your understanding, and we hope to provide a better experience in the future.
Kind regards,
Team Shoeaholics.
GREAT DAZE TRAINERS
My trainers arrived on time, next day delivery as promised and they were well packaged, they were a bargain and are very comfortable and a perfect fit as always. Will continue buying from this website as I have never had any problems with them.
2 mai 2026
Avis spontané
Réponse de Shoeaholics.com
Hi Mrs Moore,
Thank you so much for your fantastic review!
We're delighted to hear that your trainers arrived on time, were well packaged, and lived up to your expectations. It's great to know you found them comfortable, a perfect fit, and excellent value for money.
We're especially grateful for your continued trust and support. Knowing that you've consistently had positive experiences with us means a lot, and we look forward to helping you find many more favourite pairs in the future!
Regards,
Team Shoeaholics
Marked delivered, but item not received! (-1*)
I've been a long-standing customer (since 2012), however my recent experience with Shoeaholics has been extremely disappointing.
I ordered shoes costing £111.20 which were marked as delivered by Evri. I was at home at the time of delivery and no attempt was made to hand the parcel to me or obtain confirmation of receipt. Their delivery photograph shows the parcel left outside a blue door in a communal area, and I cannot confirm that this is my specific flat door.
I reported the issue immediately as a non-receipt dispute. Despite this, my claim was rejected and the case was closed solely on the basis of tracking showing “delivered," without what I consider to be a proper investigation into whether the goods were actually received.
I do not consider it reasonable for a non-receipt claim to be closed solely on the basis of tracking data, particularly where there is no confirmed handover or proof of receipt by the customer. I would expect a proper review of the delivery circumstances before a final decision was made.
As a result, I have been left out of pocket and do not consider this matter to have been fairly or properly resolved.
23 mai 2026
Avis spontané
Réponse de Shoeaholics.com
Hi Dolly,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation must be, especially as a long-standing customer. We appreciate you taking the time to share this detailed feedback.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Shoeaholics
Fab slide on trainers
Fab slide on trainers - arrived quickly and well packaged. Very happy with purchase and Shoeaholics. Have made several purchases now and all been good.
1 juin 2026
Avis spontané
Réponse de Shoeaholics.com
Hi Consumer,
Thank you so much for your wonderful review!
We're delighted to hear that you love your trainers and that they arrived quickly and well packaged. It's especially great to know that you've had positive experiences across several purchases with us.
Your continued support means a lot, and we're thrilled that you've been happy with both your purchases and your Shoeaholics experience.
We look forward to welcoming you back again soon!
Regards,
Team Shoeaholics
Réponse de Shoeaholics.com
Hello Carla,
Thank you for your feedback. We’re pleased to hear you are happy with your purchase and appreciate you taking the time to share your experience.
We look forward to welcoming you again soon.
Kind regards,
Team Kurt Geiger
Shoeaholics customer service is TERRIBLE
Shoeaholics customer service is appalling. After my parcel was marked as delivered to my neighbour, despite this not being my nominated safe place, it was never there. My neighbour received a number of other items but not this. The response I received from Shoeaholics was just not acceptable and they are still claiming no responsibility for this. I have never come across another retailer which when there has been an issue with delivery or a parcel going missing to not sort a replacement. Instead they have suggested it’s my fault. Do not recommend!!!
6 mai 2026
Avis spontané
Réponse de Shoeaholics.com
Hi Charlotte,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation must be. This is not the level of service we aim to provide.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Shoeaholics
Easy precise and fast
Whenever i ordered from this web site, is always been a good experience. Easy, precise and fast. Also no quibbles for a return/refund, if the goods are not to your satisfaction. Thank you 🫶
23 mai 2026
Avis spontané
Réponse de Shoeaholics.com
Hi Anna,
Thank you so much for your wonderful review 🫶
We’re delighted to hear that you’ve consistently had a smooth and positive experience with us, and that you find the service easy, efficient, and reliable. It’s also great to know that our returns process has worked well for you when needed.
We truly appreciate your continued support and look forward to welcoming you back again soon!
Regards,
Team Shoeaholics
Multiple purchases over recent years…
Multiple purchases over recent years and usually very good.
The latest pair that I have bought, KG Kai Sneaker, have a slight uncomfortable feeling around the top of the heel which is a disappointment.
21 avril 2026
Avis spontané
Réponse de Shoeaholics.com
Hi Frustrated parcel sender,
Thank you for your continued support and for taking the time to share your feedback.
We’re pleased to hear that you’ve had positive experiences with your previous purchases, though we’re sorry to learn that your latest pair feels uncomfortable around the heel. We understand how disappointing this can be.
Your feedback is truly appreciated and will be shared with our team for review. We hope to provide a more comfortable experience with your next purchase.
Regards,
Team Shoeaholics
Always really straight forward and fast…
Always really straight forward and fast delivery, highly recommend, fabulous shoes and bags aswell !
1 mai 2026
Avis spontané
Réponse de Shoeaholics.com
Hi Izzy,
Thank you so much for your lovely review!
We’re delighted to hear that you find the shopping experience straightforward and that your delivery is always fast. It’s also great to know you’re loving the shoes and bags!
We truly appreciate your recommendation and support, and we hope to welcome you back again soon.
Regards,
Team Kurt Geiger
Order arrived quickly and was well…
Order arrived quickly and was well packaged.
8 mai 2026
Avis spontané
Réponse de Shoeaholics.com
Hello Lisa,
Thank you for your feedback! We’re delighted to hear that your order arrived quickly and was well packaged. We truly appreciate your support and hope to see you again soon!
Kind regards,
Team Shoeaholics.
Can’t take accountability for errors
Product was great. However I paid the extra for next day delivery (isn’t cheap) and did not receive it the day I was supposed to. When enquiring about this and to get a refund on the extra delivery paid they took no accountability for this and made it seem that I was wrong. They told me that it was never supposed to be delivered on the day I thought although I had prove it said so. No refund was given and disgusting that a business can’t admit when there in the wrong.
19 mai 2026
Avis spontané
Réponse de Shoeaholics.com
Hello Oken,
Thank you for your feedback. We’re pleased to hear that you are happy with the product. We’re sorry to hear of your disappointment regarding the delivery expectations.
As outlined within our delivery terms, orders placed on non-working days are only processed on the next working day, with delivery taking place on working days in line with the selected delivery method. We understand this may have caused inconvenience, and we appreciate you taking the time to share your experience. Your feedback has been noted and shared with the relevant team for review.
Kind regards,
Team Shoeaholics
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.