Shoegarden Avis 

Shoegarden are a great company to order from - fantastic customer service and wonderful products. I love my Franzi clogs so much that I’ve just bought another pair, and again received first class customer service and speed of delivery. I cannot recommend them more highly. Worth every penny!

Customer service. Top class. I worked in customer service areas for a very well known company for 37 years and feel I know what good service looks like. And this was. Thanks

Excellent Customer Service. Claire went above and beyond to assist me and was swift to do so. Would highly recommend ⭐⭐⭐⭐⭐

I had to replace my Haflinger clog slippers and once again had to phone Shoegarden. Absolutely brilliant chat, we couldn't find my original order so it must have been years ago, great company and great shoes.

Support the independents everybody.

A big thank you to the Shoegarden team, especially Federica and Claire for their big help. Amazing customer service and shopping experience! I will definitely buy from Shoegarden again and recommend it to friends and family.

I can not sing the praises of Shoegarden and their customer service highly enough!

I bought a pair of Haflinger felt clogs which I decided to change for another style. The exchange, and the refund of the difference in price between the pairs, was swift and efficient.

After a few days of wearing my new clogs, I noticed that there was an issue with the heel lining which was creased and causing discomfort. I spoke to Claire at Shoegarden and forwarded her a photograph of the problem. She totally sympathised with me and apologised that this had clearly slipped through their very stringent checks which are carried out before footwear is dispatched to the customer.

Claire offered one of two options: either I could have a replacement pair or they could attempt a repair - subsequently issuing a replacement if I felt the repair had not done the trick. Claire told me that Shoegarden are very sustainability conscious and would rather try and repair, with the customers’ agreement, before replacing. So refreshing in this generally ‘throw-away’ society.

The clogs were repaired and returned over the course of the next couple of days, and my postage refunded. They are now perfect.

The whole experience with Shoegarden has been a delight. Thank you so much.

Since the beginning of this year, I was searching for a solid pair of slippers to wear indoors that would be comfortable for my high arch feet and also of a high quality.

I have tried several other brands like Giesswein and Birkenstock, however their slippers had some fairly noticeable issues.

I was recommended Haflinger by someone on Reddit and on YouTube, and I decided to see what this brand was all about.

I was happy to see that they manufacture their footwear in Germany, and they do care about people who have high arch feet.

I then came across Shoegarden's website and found out they are the authorised UK retailer for Haflinger footwear.

I spent quite a bit of time emailing them about Haflinger slippers, as I wanted to make sure I knew everything important about the product.

Federica and Claire were always happy to respond quickly to my queries, and it is thanks to them I have a greater understanding about Haflinger.

When the time finally came to placing an order for the Haflinger Siberia Sheepskin slippers, I was confident that Shoegarden was definitely the best place to order from.

Unfortunately, my first order was unexpectedly cancelled by Kally, due to what I had put in the special instructions, and it was done so without my permission.

I was really angry and had contacted Haflinger UK directly; I had a posted a negative review here to detail my experience, immediately after email exchanges with Kally were over.

I thought that this would be the end, however I received an email back from Haflinger UK, which changed everything.

Will understood my position and made sure to get to the bottom of the issue and try his best to resolve things with Shoegarden.

Amazingly enough, Will was able to have a chat with Shoegarden and reinstate my order with a very generous discount applied, this was only the following day after my initial order was cancelled.

After I received my order the very next day, I found some minor cosmetic issues and I did report this back to Will, and he was able to get an even more generous discount for me.

Will has truly been exceptional throughout my experience with Shoegarden, and I also appreciate Federica and Claire for always responding to my queries in a very polite manner.

Despite the negative experience that I had with Kally, it is fair to say that Shoegarden does deeply care about customer experience, and their ability to offer me such a generous discount is a testament to that.

I did place a further order for shoe care items, since buying the Haflinger slippers, thanks to the advice that I received from Will.

Excellent service from them to resolve a problem I experienced with my latest slipper purchase. I have used this company for many years and was always happy with my purchases. I would now rate them as excellent having had the need to speak to them regarding a faulty with my latest pair. Their customer service was faultless.

Once again, I'm so impressed with the customer service I received from ShoeGarden and I absolutely love my new Haflinger house shoes. They're blue wool felt with embroidered red hearts. Keeping my toes lovely and warm as the weather turns wintery. Federica went out of her way when she didn't have to and was really helpful and responsive. I would have no reservations in recommending this company to anyone. Thank you!

I was ordering a last minute gift yesterday to try and make next day delivery cut off by 1pm. I think I ordered on the dot so I messaged straight away to make sure they could be dispatched in time. I also then read that haflinger can come up large and my mum is between sizes so I asked to swap the size for the size down.
All sorted efficiently! Received order first thing this morning. Really friendly, helpful service. Yet to see if they fit but I have no doubt it will be easy to exchange if needed. Slippers/clogs look excellent quality.

Thank you Federica and Claire

I have been buying Haflinger felt clogs from them for many years but the latest to arrived seemed too large. Having contacted the company they agreed that their could be a slight variation between those made in different factories. I returned the pair, at my own expense, and Claire put much effort into looking at various pairs to find ones with a closer fit, and such a pair has now been sent to me. The standard of service is exemplary and Claire kept me fully in the picture about her efforts. Very highly recommended both for their products and their service.

Really good, responsive, helpful and prompt customer service. I always wear Haflinger slippers so their helpful advice to go a size up meant I have the most comfortable sandals I've ever owned. I have difficult wide feet so I'm so grateful. Sale price and super quick delivery. Thank you!

Customer service at it's best! I can't wait to receive my clog slippers. They've been on a bit of a detour as Royal Mail who left me a 'could not deliver' note didn't leave enough info for me to collect my package but on returning to Shoegarden I got a lovely email and delivery rearranged. I'm very grateful and impressed at the customer service - thanks Claire.

What a delightful company to buy from. I bought a pair of Haflinger clogs which are perfect shoes for around the house. Unfortunately, due to no fault of Shoegardens, my shoe were slightly faulty. A couple of emails later they sent me a brand new pair in the post the same day with no charge. I wish all companies had a customer service as good as these.

What an amazing company - An absolute pleasure to deal with!

My husband bought me some Haflinger Clogs direct from Shoe Garden for my birthday. They were beautiful but unfortunately the wrong size!

Within the box is a packing slip which gives you the option of returning your purchase for either a refund or an exchange - an ingenious idea which prevents many emails back & forth explaining the issue!

I completed the form documenting the replacements I would like, I package up the Clogs & returned them 1st Class Recorded on a Monday & my replacements were with me by Thursday!

No issues, no quibble just an amazing service from what I believe to be the only UK supplier of this amazing brand.

I would highly recommend using Shoe Garden & I would highly recommend Haflinger - Amazing Clogs, quality made that will last for years!

Thank you Shoe Garden - You’ve found a loyal customer in me…A⭐️⭐️⭐️⭐️⭐️

Very pleased with my wool felt slippers. Lovely colour (green) and comfortable. I’m not sure how long they will last as the sole is a little on the thin side. Definitely just for indoor use.

I ordered a pair of slippers as a present and everything was fine but a month later the sole was unsticking so i wrote to Shoegarden. They could not replace them as they did not have the size but offered a solution and a refund very promptly and efficiently. Claire was excellent! I've bought from them before and will certainly do it again in the future.

Really nice slippers! It's so nice to find high-quality shoes nowadays

Fantastic service from a friendly and knowledgeable team. Quick delivery and great quality products.

Ordered as a gift.

Wrong size (3 times smaller) shipped despite all paperwork indicating the size ordered.

To return the slippers I had to pay postage from my own pocket and Postage cost was never refunded even tho I was advised it will be.

Not satisfied at all. In my experience Poor show all together with Poor customer service as well.