So a month has gone by since my last review, my case was suppose to be escalated etc etc, I've heard nothing, have sent emails to the help desk..... nothing back, once a great company now I dont know... Voir plus
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Lisez les avis des autres
Thank you...it is 800166 Fine until you complete a questionnaire and then it's repeated emails to the help desk as the rewards teams will JUST NOT REWARD ME THE POINTS! Every time it happens and e... Voir plus
L'entreprise a répondu
Shop & Scan (Food On The Go) has been a great experience so far. The app is simple to use, and logging meals or snacks only takes a moment. I like that it focuses on everyday purchases I’m alrea... Voir plus
L'entreprise a répondu
I love the shop and scan app, I've been with them since the days of the old scanning machines that used to send info over and have now switched to the app on android. Everything works great, rewards a... Voir plus
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3,3
Moyen
428 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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A great app
A great app, we just gained 5000 points worth £5, just for describing what meals or snacks we consume while out. There are ongoing rewards too.
9 avril 2026
Avis spontané
Réponse de Shopandscan
Thanks for your feedback!
Great to hear you’re enjoying the ShopandScan app. We’re glad to have you with us!
I got a code when I was pregnant
I got a code when I was pregnant, so have been using for about a year the phone app is so much better than the clicker that my nan used to use she stopped doing shop and scan because the clicker was giving too much trouble, and now can’t do it again I gave my daughter a code as I could recommend but because she lives at the same address so it wouldn’t work. But anyway the app is great I’ve got about £30 in points currently and have changed up 30/40, 5 more minutes when putting shopping away for free money.
9 avril 2026
Avis spontané
Réponse de Shopandscan
Thanks for your feedback!
Great to hear you’re enjoying the ShopandScan app. We’re glad to have you with us!
Amazing amazing amazing
Amazing amazing amazing.
Used alloys of platforms but this is the one which makes you redeem the fastest and quickest.
9 avril 2026
Avis spontané
Réponse de Shopandscan
Thanks for your feedback!
Great to hear you’re enjoying the ShopandScan. We’re glad to have you with us!
Fantastic app
Fantastic app, very easy and quick to use, love the variety or rewards on offer
9 avril 2026
Avis spontané
Réponse de Shopandscan
Thanks for your feedback!
Great to hear you’re enjoying the ShopandScan app. We’re glad to have you with us!
I love using this app
I love using this app. Just scan your shopping or when you eat out. And get paid to do it lots of different vouchers to choose from. Has become part of my daily routine
9 avril 2026
Avis spontané
Réponse de Shopandscan
Thanks for your feedback!
Great to hear you’re enjoying the ShopandScan app. We’re glad to have you with us!
It is a bit hard to use and definitely…
It is a bit hard to use and definitely can be more user friendly but it does reward you for doing something very simple. Still very easy money I would say.
9 avril 2026
Avis spontané
Réponse de Shopandscan
Thank you for sharing your feedback! We appreciate your honesty and are glad to hear you find the rewards worthwhile. We’re always looking for ways to make the experience more user-friendly, and your comments will help guide improvements. Thanks for using our platform and for taking the time to leave a review!
Réponse de Shopandscan
Thanks for your feedback!
Great to hear you’re enjoying the ShopandScan. We’re glad to have you with us!
Excellent
Excellent. Scan your shopping, send photo of receipt.
Earn points and exchange for voucher.
Great idea.
8 avril 2026
Avis spontané
Réponse de Shopandscan
Thanks for your feedback!
Great to hear you’re enjoying the app and the rewards. We appreciate you taking part!
Shop and scan review
I thoroughly enjoyed using Shop and scan app for my shoppings.
9 avril 2026
Avis spontané
Réponse de Shopandscan
Thanks for your feedback!
Great to hear you’re enjoying the ShopandScan app. We’re glad to have you with us!
Great 5*
I have been using Shop and Scan for about 5 months now and im really pleased with it. Its simple to use, customer service was great when I had a problem with it.
9 avril 2026
Avis spontané
Réponse de Shopandscan
Thanks for your feedback!
We’re glad to hear you’ve enjoyed using ShopandScan and that our support team could help when needed. We appreciate having you as part of our panel!
Just signed up to this app and received…
Just signed up to this app and received my first award in doing so! Am thrilled to have joined and look forward to much more such rewards!!
8 avril 2026
Avis spontané
Réponse de Shopandscan
Thank you for your lovely feedback!
We’re so glad to hear you’ve enjoyed getting started and that your first reward was a great experience. It’s fantastic to have you with us, and we hope you continue to enjoy many more rewards ahead.
Welcome to the panel!
Happy with Shop and San
Ive been with S & S for about 16 years and pleased to be a member as ive been able to purchase many items especially from Amazon.
Also ive never had any problems with there customer service, if ive had a technical problem such as buying a new laptop and needed help installing their soft ware they have helped me with it.
My only gripe is the rewards , they have never risen with the cost of inflation ! Which is a bit mean of them .
Also i would prefer to be able to send them my barcodes on my phone and not a laptop.
Otherwise all is very good
3 avril 2026
Avis spontané
Réponse de Shopandscan
Thank you for your kind words and for being a loyal member for over 16 years, we truly appreciate your continued support. We’re delighted to hear that you’ve had positive experiences with both your rewards and our customer service team.
We also appreciate your honest feedback regarding rewards and barcode submissions. We understand your concerns, especially with rising costs, and we’ll be sure to pass your comments on to the relevant team for consideration. Feedback like yours helps us improve.
Regarding barcode submissions, we recognize that mobile options would be more convenient, and this is something we’re always looking to enhance.
Thank you again for sharing your experience, we’re glad to have you as part of our community.
CRAP
CRAP. They don't offer support, especially not after switching platforms. You can't access your points, because their faulty system can't keep track of your account (even if you have been working with them for almost 20 years) What is the point of this company?
9 mars 2026
Avis spontané
Réponse de Shopandscan
Hi Lena,
We're really sorry to hear about your experience and understand how frustrating it must be to have trouble accessing your points after the platform change, especially after being with us for so many years.
The situation you describe certainly isn’t the experience we want for our long-time users. Account or points-tracking issues can sometimes occur during system transitions, but our support team would be happy to investigate and help restore access if possible.
Please provide your Panel ID so we can take a closer look and assist you directly.
We truly appreciate the many years you've spent with us and hope we can resolve this for you quickly.
Best regards,
ShoapndScan Team.
Hopeless software
Like many other reviewers, I've been with ShopandScan for decades but the software is archaic. I can only transmit barcodes on old laptop, and till receipt submissions on new one but I am now regularly receiving emails saying I missed out on points as not submitted, and helpdesk is utterly hopeless - they don't accept screenshots that I could send showing proof of submission and I just get a standard reply each time. Very frustrating and hardly worth the effort - especially if it isn't accepted anyway!!
3 mars 2026
Avis spontané
Réponse de Shopandscan
Hi Leanne,
Thank you for sharing your experience and for being with ShopandScan for so many years. We completely understand how frustrating it can be when submissions aren’t processed as expected, especially when technical limitations make it harder to provide proof.
We want to help resolve this. Please contact our support team directly at helpdesk@shopandscan.com and reference this message, include any details you can about the submissions so we can review your account and assist you properly.
We appreciate your patience and hope we can make this right.
Best regards,
I've been doing this for nearly 20…
I've been doing this for nearly 20 years now and have received £100s in rewards. It would be good if places such as Bannatynes and supermarkets could be included in the rewards vouchers too.
They can be very slow to respond to issues but always fast to remind you to transmit. Only one of our laptops will allow us to transmit, the other one comes up with an error.
An app for our phones would be an amazing addition to the experience.
28 février 2026
Avis spontané
Réponse de Shopandscan
Hi Lynda,
Thank you for taking the time to leave a review and especially for being with us for nearly 20 years. We’re delighted to hear you’ve received hundreds of pounds in rewards over the years. That loyalty really means a lot to us.
We appreciate your suggestions about expanding the reward voucher options to include places like Bannatyne’s and supermarkets. We’re always reviewing our services and feedback like yours helps us understand what members would most value.
We’re sorry to hear about the issues you’ve experienced with transmitting on one of your laptops. That certainly shouldn’t be happening. If you haven’t already, please contact our support team with details of the error message and your device specifications so we can investigate further and help resolve it.
You also mentioned response times, we understand how frustrating delays can be. While reminders are automated, support queries are handled individually, and we’re continuously working to improve response times and overall service levels.
An app is a great suggestion, and it’s something we know many members would welcome. We’ll be sure to pass your feedback along to our development team.
Thanks again for your long-standing support and thoughtful feedback.
We truly value it.
ShopandScan
I love Shop and Scan
I love Shop and Scan. I have been active scanning my shopping and convert my points for one4all vouchers for many many years. Now it's with my phone and it's great to have this technology.
22 février 2026
Avis spontané
Réponse de Shopandscan
Thank you so much for your 5-star review.
We are glad to hear that you are enjoying the task and vouchers. We truly appreciate you taking the time to share your experience with us.
Kind regards,
ShopandScan
Can't submit, won't submit...
I've been with them for almost 15 years but the archaic software and hardware is letting the system down. I thought the CTWS issue was just me, and got a new clicker - but it's the same issue. The clicker only works when I am using an ancient laptop I'm about to trade in so soon I won't be able to submit my codes at all. The rewards are pitiful.
I do the majority of my shopping at a "refill" store and they won't even consider adding this to their system. This is craziness, as they are supposed to be tracking trends. Very disappointing.
1 février 2026
Avis spontané
Réponse de Shopandscan
Hi Elly,
Sorry to hear you're having trouble transmitting barcodes. Please respond to our "Share your information" request on Trustpilot with your panel ID so we can investigate further and offer support if possible. We’re aware of some compatibility issues with certain Windows 11 devices that may prevent successful task completion.
Please support apple
I can’t understand how in this day and age, you don’t support Apple Mac for transmission? Or have an app for scanning / transmitting. I have an old laptop that’s only for shop and can but now even that’s giving up and needs to go and it looks like I need to leave you after nearly 20 years. I don’t want to as the vouchers are handy for Christmas! Even though they are nowhere near as rewarding as they once were but still. Is there any plans to support Apple?
28 janvier 2026
Avis spontané
Réponse de Shopandscan
Hi Derek,
Thank you for your feedback and for being a long-standing member. We’re sorry to hear about your frustration and understand the inconvenience this has caused.
Currently, our transmission system is supported on Windows devices only, and we do not yet have an app available. While there are no confirmed plans to support Apple Mac at this time, your comments have been shared with our development team for consideration.
Thank you again for taking the time to share your experience.
dreadful support for anything remotely…
dreadful support for anything remotely like a modern computer. Kantar are completely disinterested in putting in the much needed and overdue updates needed for the 21st century. How this company continues to exist is impossible to understand. The lack of ability to use a windows 11 computer is on going and not something I have just now experienced.
11 janvier 2026
Avis spontané
Réponse de Shopandscan
Hi Mike,
Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you’ve experienced with using modern systems, including Windows 11. This is not the experience we want for our users.
We take your concerns seriously and are committed to improving our software and support to meet current technology standards. If you’re open to it, we’d like to understand more about the issues you’re facing so we can address them directly. Please contact our support team at [helpdesk@shopandscan.com] so we can assist you further.
We truly appreciate your input—it helps us improve.
Outdated Systems
Was using shop and scan with windows 11 perfectly until a ctws error code appeared. Contacted support and they told me to use ms edge in compatibility mode. Worked fine until website would not respond and crash. I then stopped transmitting and few weeks later rang them up and they told me that they are currently working on a fix for the ctws error since it has affected many people and the lady told me to use chrome with an extension installed. The extension works but it doesn't even transmit! Outdated technology and they clearly haven't updated anything to fix the problem. Even on their website they are still displaying a messge saying that on 10th october 2025 they are closed! Get a grip ShopandScan and fix your outdated systems!
22 décembre 2025
Avis spontané
Réponse de Shopandscan
Hi Jeev,
Thank you for taking the time to leave your feedback. We’re very sorry for the frustration you’ve experienced with Shop and Scan on Windows 11. We understand how inconvenient technical issues like the CTWS error can be, and we appreciate your patience while our team works on a permanent fix.
We’re aware of the challenges some users have faced with browser compatibility, and our team are actively updating the system to improve performance and transmission reliability. Your feedback about the outdated messages on our website has also been passed on to our team for immediate review.
We genuinely value your input and are committed to improving your experience. If you’d like, we’d be happy to follow up with you personally to ensure your setup works correctly once the updates are implemented. Please reach out to us at [helpdesk@shopandscan.com].
Thank you again for your patience and for helping us make Shop and Scan better.
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