Shopandscan Avis 

Re-writing this and re-rating after many e.mail exchanges with Shop and Scan.
I was confident that this would be sorted quickly, but having wasted hours trying to solve the problem myself, we get basic replies from SnS that mean they aren't even reading the messages we send them.
This is in my wife's name, but she can't delve into the workings of Windows, so it is down to me, and I have changed every setting I can.
The App, which we have used on this Windows 11 desktop for 4 years, stopped working after a Security update on 9th. December 2025. I have removed this update but it didn't solve the problem.
I've switched off Microsoft Defender (briefly), altered settings I can't even remember, used Microsoft Edge in IE mode - doesn't work at all.
We are transmitting from a very old Windows 7 laptop which is updated to Windows 10. It is obsolete, has very low memory, takes about two hours to get to a stage where it can transmit via the App (proves the scanner and cable are working), but the main fear is that the laptop power cable is frayed and has exposed wires, so this isn't a long term solution.
So I keep e.mailing, they keep saying we have transmitted so there can't be a problem.... and we get nowhere. When they reply to Trust Pilot reviews they ask for more information via Trust Pilot, but there is no way to respond.
We thought we were a community - obviously not. Sad !

Been doing it for years. Lap top broke, got a new one. Can't do shop and scan anymore. Reason, you have to have windows 10

After almost 15 to 20 years of doing this the rewards have never increased. have they heard of inflation?
The vouchers are varied but over 5 -6 weeks to earn £10
They have never updated the shopping scan book so a lot of shops have long gone which to be honest makes no difference anyway. And do they read the receipts?

signed up and for a couple months for them to then say i don’t fit their evolving criteria so closed my account, i then sent an email to ask if this was an error on their part to get a very blunt email back saying unfortunately “we will not be reinstating your account”

Used to love taking part in Shop and Scan and liked the vouchers and I found the feedback we receive (newsletters etc) interesting but since upgrading to Windows 11 I have not been able to transmit. Have spent hours with their IT Dept (and my own) to no avail. They've said try to transmit every so often but I'll probably give up now.

ETA: It suddenly decided to transmit after months of not working on my Windows 11 PC. Only time will tell if this continues to work.

I have been with Shop and Scan for years but have been unable to transmit my barcodes since I have upgraded to Windows 11. I have emailed them, called them and they have not been able to provide a solution. They just say uninstall and reinstall, update drivers, etc. I have done all this and still can't get it to work. I had to use someone else's pc and that worked until this week. Now no computer works. Uninstalling and reinstalling does nothing.

Generally okay, but poor return and interface lets it down. I've been doing S&S for almost a decade, and whilst it initially was good value, the £1.10 for your codes and the 50p for your receipts just isn't worthwhile since inflation hit. Their sister operation, Shoppix, is even worse value since they inflated the voucher costs. Additionally, when we moved house, I wanted to update my address on their system, but it proved impossible. You can earn £20 for their food diary, but the amount of time it take up means it just isn't worth the effective hourly rate. Not sure I can be bothered with it tbh.

Been using this for years and has worked perfectly until last week when I had a scanner issue. Several emails later and having tried everything they suggested I still cant transmit barcodes and no further response from their help desk.
Rubbish customer service. Cant be bothered with the hassle anymore so going to cancel my account.

Joined quite a few years ago, and I appreciate the amount of vouchers I can earn each year. Very helpful on a low income. I also joined Screenwise, and that’s great for getting more points.

However… they’ve been “looking into” updating their website/surveys/software etc the entire time I’ve been a member. It’s got to the point that I have to keep an old PC in my flat JUST FOR ShopAndScan (it’s literally turned on once a week to transmit) because their software is so ridiculously outdated. I use an iPhone, iPad and MacBook day to day, but MacOS isn’t compatible. It’s not the early 2000s anymore. Macs aren’t that hard to create software for.

Every time there’s a survey asking about what operating system I use, it only goes up to Windows 7! And who in their right mind is still using Internet Explorer in 2025 for goodness sake?

I’ve also given up participating in Food Diary because the website is so outdated and frankly almost unusable.

Perhaps they should have a look at the competition to see how to design a workable app instead of relying on such antiquated technology.

Surely they realise that in a few short years most of us won’t be able to run their software anymore? Why hasn’t it been updated in so long?

I really enjoy using shop and scan. So easy to use. I've had no bad experience with shop and scan.

Very happy with the app,I got a few Amazon vouchers by simply scanning my weekly shopping

I had an error with my scanner. It says to send them an email. I sent one on the 20th, there was no response until they called via telephone to mither why I hadnt sent this week.
Their drivers list the most recent OS as WIndows 7, a 15 yaer old OS that hasnt had any updates for 5 years.
They want you to run Internet Explorer, a browser that was discontinued in 2022.
Their software isnt signed, so looks very suspicous.
The scanner is 30 year old tech, requiring outdated software & drivers to function.

When their list of suggestions didn't fix my error, I emailed back, their response was to call them via telephone. Why they have an email support address when they just want you to call who knows.

Was with shop and scan for awhile, stopped doing it due to life in general getting in the way, my account was closed to to in activity then they sent me a envelope out to return the clicker , sent it to the wrong address after I told them the correct address. After they finally sent it to the right address I sent it off then emailed them straight after to say I sent it back and since then I’ve had constant emails and letters telling me to return the clicker even though I returned it weeks ago

Horrible experience with customer service. Contacted a few times but got only standard replays eg. how to redeem points. I know how to redeem points but app won’t let me to do it. It looks like a technical issue. No solution how to do it was offered. Not happy.

Mostly we (my wife & I) are happy with the process for logging our shopping with Shop & Scan We share the task of scanning our shopping with the clicker, and I deal with scanning the receipts and submitting the barcodes from the scanner. *HOWEVER* my wife's PC (running Windows 10) seems to be getting slower and slower - we have a strong suspicion that this is a dark plot by Microsoft to force her into buying a new PC and Windows 11. My PC runs Linux, and I would be happy to install Linux on my wife's PC *BUT* this would cut us off from earning a useful supplementary income from the incentives to Shop & Scan. I would be interested to know how many other Shop & Scan users would like to turn away from Windows!

Been with them for years but as soon as i upgraded my pc from windows 9 to 10 the desktop app no longer sent my codes now they close my account for 'inactivity' when i cant send them, why not update form the clicker to a smartphone app. KEEP AWAY!

I have also been with Shop and Scan several years and like another customer here, I have not been able to use the app since upgrading my laptop to Windows 11. I have contacted the Helpdesk several times by email as the phone lines are no longer manned, none of the fixes provided worked properly; loading the webpage in internet explorer mode works sporadically, most of the time it just freezes when I click the transmit button; I get fed up with trying. The main reason I suspect is that the technology used is unforgiveably "ancient" as one reviewer has noted. They really need to invest in modernising this.

Process is easy, until you want to reem your earned points for vouchers. I can't redeem my points, even though I have an email address registered with you. Have emailed you about this, but had no reply.

Can’t login it’s been more than a week now what’s going on?

I cant log in says page not found.has the site closed down.its been over aday.plus a friend cannot sign up as says its not available whats going on