Shopandship Avis 

I ordered something in January, and it's been there for two months. I can't pay for the shipment request, first because my account was somehow on hold, now it doesn't let me pay for it, always showing an error. It's impossible to get answers from them, they don't reply to e-mails. Now, as I consult my package, it says I'm incurring a storage fee of 1$ per day, as it has reached the end of free storage time, with no fault of my own. It's infuriating, it has to be a scam

Ordered a laptop for work via the Shop and Ship service from the USA to NZ. Supposed to get the item in NZ within 10 working days, the package has been lying in their US warehouse now for three weeks. For the first two weeks I had no updates, no movements. Opened a case about a two weeks ago, no response yet at all. The complaints email which didn't take any responsibility. Reached out to NZ Aramex team as well and they haven't been able to get a response from the US team until 3 days ago. There were 3 duplicate packages added to the Shop and Ship account for one shipment.

Now after 3 weeks they are telling me that as their new address in now in Florida, the airlines they use don't ship items that has batteries which I've done previously (their old address was in NY) and they are trying to find alternatives. I needed the laptop for work and now i'm in a pickle. Absolute disgrace!

شركة وسستم- زبالة
خدمة عملاء- زبالة
تأخير وضياع شحنات
لا انصح وبشدة
اتمنى اشوفكم مفلسين علشان اشتفي فيكم
لان ماعندكم احترافية ولا حتى جنبها

Very disappointed with Shopandship. My package was marked as unacceptable without clear explanation. I tried contacting them multiple times by email but received no response. I also reached out through Facebook and Instagram, and they said my issue was escalated to a dedicated team — yet no one has contacted me. Poor communication and very frustrating experience.

I was a good customer but it is the last time I used this service.
They are lying on the package weight.

0 star is not available. But this company is really a scam. 1 month waiting for delivery.

Its a scam organization by such an esteemed global player like Aramex. My shipment is with them for 10 days and they have no idea where it is. One day they say it has been assigned to someone else by mistake, next day they say its stuck at customs and another day they say its out for delivery but nothing is delivered. They have even stopped responding to emails. Such a useless organization, not sure how they are allowed to operate by Aramex.

This service started well at the beginning offering many mailbox accounts worldwide in cooperation with Aramex. Connecting online via app or website or social media platforms was smooth and quick. Suddenly the shipping rates increased and the customer service was replaced with Chat-bots. The delivery drivers hired off working hours are incompetent. Will make a quick miss call just to mark as (Customer unavailable). I ended up paying for express shipping while the delays and lack of communication makes it no different than normal postal services.

As a follow-up to my previous post, I asked Shop&Ship in writing to inspect my shipment at their UK warehouse before forwarding it to the UAE. This request was made before the parcel moved, specifically to prevent damage and to allow replacement with the UK supplier if needed. They ignored it. The shipment was forwarded anyway. When it reached Dubai, two ceramic items were broken, exactly what the requested inspection would have prevented. After weeks of delays, multiple cases, and repeated evidence submissions, this was Shop&Ship’s final response (verbatim): “Inner packaging is the shipper’s responsibility, as we transport the shipment as it is received, and we regret to inform you that we don’t offer compensation for this.” “Aramex accepts no responsibility for loss or damage caused by inadequate or inappropriate packaging.” What they deliberately did NOT address: that I formally requested inspection before onward shipment; that their delayed inaction caused the parcel to reach the UAE unchecked; that this deprived me of the opportunity to reject or replace the items in the UK. I opened and followed up on multiple cases, shared photos, dates, and emails repeatedly. These are the actual case numbers logged with Shop&Ship: 95013162 | 95677563 | 95010728 | 99153806 | 99841688. Responses were delayed by days, repetitive, and consistently avoided the core question: Why was my initial inspection request in the UK got ignored, and why was the parcel shipped onward unchecked?! Even with Shop&Ship Protection enabled, and even though the refund amount is small, no accountability was taken. I was instead asked to reshare the same evidence while the root failure was ignored. This case was already shared publicly once. Since then: no refund, no acknowledgment of failure, no corrective action. Keep the money. The cost of this conduct will be paid elsewhere: in TRUST, CREDIBILITY, and REPUTATION! So I am documenting the full timeline again, with their final written position, so others can decide for themselves whether this service reflects duty of care. “Buy it over there and get it over here” has translated, in practice, to: Break it there. Ship it here. 👎

Do not use this service. Absolute let down. My package arrived at the depot in UK. It was in the APP. I uploaded the e-Invoice as requested. It then disappeared from the APP. Have contacted them locally, and overseas, via chat, email and phone. No one has been able to assist at all.

5% fee in addition to their shipping fees just for customs handling, customs charges ontop. Wont be using again.

Extremely poor customer support, constant and unnecessary shipping delays, and outrageously high fees. This company fails at every basic expectation.

My experience with Shop & Ship has been extremely disappointing. They lost my package even though I provided every possible detail: tracking number, delivery confirmation, photos, pre-alert, and proof from the courier. Despite all this, they refuse to take responsibility.

Getting in contact with them is almost impossible. Their customer support is extremely slow — the live chat responds every two hours, and when they finally reply, they don't provide real solutions. After waiting days with no updates, my package is still missing and no one seems willing to help.

I trusted Shop & Ship with my shipment, but this experience has shown a complete lack of accountability, efficiency, and customer service. I would not recommend their service to anyone.

I will never ever use this service again.

I had a shipment sent from the US, and zero communication was shared with me to inform me that it had been delivered.

This shipment was USD 1000, and it was actually delivered to the wrong address.

When asked if the team can correct this / use insurance that I am sure that I have paid for in the cost of the shipping .. I have been informed there is nothing that they can do.

How Aramex cannot help a loyal customer of many years, baffles me.

Shame on them, I am now cancelling my account and I will never use this service again.

Aramex should re look at how they treat their customers. Shame on you.

I would definitely recommend you look at another company to use, their digital journey is appalling and very unreliable.

You have been warned.

If there is no star to put ill put it they destroy my shipment with 360$amount of money because they can't ship it from India to Jordan and they didn't approve to resend it back to supplier and also revused to send it to any shipping company in India

From MY OWN EXPERIENCE SHOP AND SHIP HAS OPENED MY SHIPMENT MANY TIMES AND WON'T Want ToBe Accountable For their Mistakes Whenever I ordered From The Us Thy Open The package And they Claiming it's For Inspection, which is not many times they Opend the inside of the package and remove the seal of the Item Itself Used To be A good service provider Till this year what happened no idea HOW CAN YOU OPEN CUSTOMER ITEM AND THERE'S NO EMAILS OR NUMBERS FOR COMPLAINT

Overall I had a good experience with this company, they provided me a service I couldn’t get from another company and I was able to get an item I really wanted that wasn’t available in the UK! They originally quoted me £26 for this service, I ended up paying an additional £30 for customs and tax which wasn’t clear at all on the website. I also had to bank transfer the money which seemed a bit dodgy. I have dropped one star for this however most other companies were quoting around £50 so I had assumed there would be an additional hidden fee and had budgeted for this, but I do think this could be clearer on the website. The website itself is not the best and there were occasionally formatting issues which made it hard to read and I was unclear where my parcel actually was, but it arrived safe and sound and I am very happy this company was willing to provide the service!! I found the depot in Barcelona to be particularly helpful with communication. In all I’m really pleased but it’s never going to be the cheapest thing to pay for unfortunately, I think they could be more transparent with prices but that’s all.

Very slow
No clarity on custom fees
It inexpensive and slow
I used it in the past it was amazing
Needed it again this week and it is haas become horrible
For example
In the past the package appears in your list almost as seen as it received by them
Now it takes up to 3 working days during which you cannot even know if your package was received correctly

I’m very disappointed with the service from Shop and Ship (Aramex). My package has been missing for over 11 working days, and despite opening several cases, I still haven’t received any confirmation that the item was even received.

Each time I contact customer service, I wait nearly 20 minutes on the phone just to hear the same scripted answer: “Your case has been escalated, and you’ll receive a response within 24–48 hours.” It’s been far longer than that, with no updates, no follow-up, and no accountability.

This kind of experience raises serious concerns about reliability and transparency. When customers trust a global logistics company with their shipments, the minimum expectation is clear communication and resolution—not endless waiting and empty promises.

I sincerely hope Shop and Ship management takes this feedback seriously, investigates their customer support delays, and restores confidence in their service.

The dirtiest shipping company in the world. They are liars in an abnormal way. All their services are delayed inside and outside the country. They manipulate the shipping prices and the products received and raise the prices.

The worst company you could ever deal with. Every delay, always the same problem. The shipment arrived in Dubai, and the update says: "Transportation delay - due to an air connection." When you contact them, they say they're having a system update or a system malfunction. Nonsense and stupid excuses. Every time it's the same problem.