Shopandship Avis 

This is the second time using Shop&Ship, and I don't recommend it because the package was stolen by Shop&Ship employees and no delivery made. I shipped a package to their warehouse in the UK, delivered by Evri. After receiving the package, it was immediately stolen no traces or tracking on the dashboard. It's been 4 weeks now, and no updates

i sent them my thing and they dont ship it and they dont answer at all
not recommend at all

Used them a lot over the years, but recently they dropped the ball. They simply left a package at the doorstep. We had people at home, but they did not bother to ring the bell. Said package disappeared, and they reply ‘well we delivered it - here is the photo of it on the doorstep’. Asked if the T&Cs where to hand deliver, was met with the same reply - sorry but we delivered. Highlighted to customer service that I did not want an apology, simply my package… Now in the meantime we have another package (delivered to their NY office this week which may have gone AWOL). As the customer - We will simply find another delivery company

I have used Shop and Ship for many years and used to be very good. Lately packages get lost although shipments have been regularly delivered. The worst part is there is no accountability, no way to contact them over the phone and they keep closing the case every time I try to claim a package. Get yourself together again!

Don’t try to use this service from aramex
They don reply to you until oboe moth pass then they will say it’s destroyed by the agreement especially in Uk
I have all the approved documents and picture their signature on it but they will say it’s destroyed
You wast your money for them

I was going to buy some things from shop and ship but as I usually do, I went onto Internet (not via Facebook, who can con people) and went onto reviews and I was surprised most of the 500 people who rated the website, rated it really low. I am stopping buying anything from these Chinese sites, temu and now this one because it looks like the same issues happen again and again, bad shipping, orders cancelled or arrive broken, all sorts of issues. So its a big fat no from me.

The worst shipping experience ever. Probably they don’t have the basic knowledge to run such services. Don’t expect customer service to respond to your complaints.transforming their failure to success is possible in the business world but more difficult than starting a successful business from scratch.

I’ve been with Aramex Shop&Ship for 17+ years and spend tens of thousands of USD annually. For the last two years, the service has collapsed into a pattern that is impossible to ignore:

1) Double charging & cash at the door
Drivers repeatedly demand cash even when the shipment shows “paid” online. I’ve provided proof many times; refunds haven’t materialized.

2) Destruction of entire shipments
If one item is flagged “unacceptable,” they destroy the whole shipment instead of splitting it — while refusing to send photos so I can remove or replace the problem item.

3) Pricing & packing practices
Fees have surged. Small items arrive in oversized boxes, inflating volumetric weight and costs.

4) Chronic delays & misdelivery
Weeks between arrival at their US/UK/Italy addresses and outbound flights. Then further delays in Dubai, plus wrong deliveries.

5) IT failures that block payment — then blame the customer
Autopay stops working; account access fails; dashboard shows no data; yet couriers still demand cash.

6) “Premium” in name only
For my spend, I’d expect priority handling, meaningful discounts, and a direct escalation path. Instead, I’ve been passed from agent to agent with no senior management call despite months of requests.

Important for UAE customers:
• Customs duty: Since 1 March 2023, courier shipments valued under AED 970 are exempt from customs duty. Charging duty on those shipments is not compliant with current UAE rules.
• VAT (5%): Still applies to all shipments, but must be transparent and correctly calculated — not buried in “fees.”

What I expect from Aramex/S&S now:
• A complete audit from Jan 2023 to present of:
• duty charged under AED 970 (to be refunded),
• cash collected at delivery when online payment had already posted (to be refunded),
• destroyed shipments without itemization/photos (to be compensated).
• Proper, itemized monthly statements.
• A senior management call and operational fixes so I no longer need to micromanage a service I pay heavily for.

After 2 years of this, I’m actively testing alternatives. I’d love to keep a 17-year relationship, but only if trust — and basic compliance — are restored.

I've used S&S for years and it used to be good.

But nowadays the rates are astronomical and packages sit in my account (for the UK) for one week or more before moving onto the destination?

It would.be quicker to have stuff shipped by boat!

Bad customer service no response

"They stole all my orders worth around £800 and are now claiming they never received them

They tried to scam me multiple times by charging me twice for the same thing(shipping, customs charges) and not releasing my shipment.
Customer support is also the worst I’ve ever experienced.

complete bullshit customer service. they ask me for proof of delivery by the supplier, but when you check the app it says "The shipment has reached Aramex transit office and is on its way to the final destination office"

Truly the most disgusting display of customer service I have ever experienced with a company in my entire life. They refused to forward my parcel through the shop & ship service and it sat at the NZ Aramex Depot for nearly 2 months. I raised 3 cases that were closed without contact, I contacted Aramex probably 40 times via email and phone with no response and Aramex refused to help me. If it wasn't for a completely different company organising to pick up my parcel for me and ship it privately, I still wouldn't have it this day. The experience with this company has left an awful taste in my mouth. If I can encourage anybody to not use SHOP AND SHIP or ARAMEX entirely, I will. Appalling service they should be ashamed.

2/ I contacted support every single day, and they’ve told me “it will arrive today” FOUR TIMES.
Not once was that true.
The tracking still says:

“Shipment is being processed and on the way to next destination.”

3/ I’ve asked multiple times for:
• The actual location of my shipments
• A real delivery date
• An explanation of what’s happening

Instead, I get copy-paste replies and false promises.

4/ This isn’t a small issue — I’m not the only one.
Check their replies and reviews:
Delayed shipments, no accountability, and ignored complaints seem to be a pattern.

5/ If I don’t receive an update within 24 hours, I will:
• Post this across all social platforms
• File a complaint with Jordan’s Consumer Protection Unit
• Leave full details on Trustpilot and Google Reviews

6/ Aramex claims to be a reliable logistics provider — but this level of service is a joke.

@Aramex @ShopandShip
You’ve ignored me privately — now I want answers publicly.
Do better.

#Aramex #ShopandShip #CustomerService #Jordan #ShippingDe

She lost the shipment in SK. I had to send many emails and follow ups and documents to allocate it. Asked for a compensation like reduction in fees ,but they refused!

Worst customer service, that is if you can find how to contact them ? I never seen a company hiding the contact us button like this company .

they get your order delivered with no issues once in every 10 occasions, i still can't believe how terrible their service is and why on earth i trusted them with my order once again.
This time the order took 46 days to arrive, if i had it delivered by a horse it would have been faster.

NEVER. EVER. AGAIN.

Shop and Ship lost my package, said it was a bulk delivery, which it wasn't. Even if it was a bulk delivery, why did they accept it? They don't say anywhere they don't accept bulk deliveries. This is only the latest of several times they have lost or misplaced packages and claim they were delivered to me or that they never had them. 1.4* average rating is 1.4 stars too many.

So, for the 8th time in 1.5 months, shop and ship lost my package, and is refusing to refund me because they say it was a “bulk delivery.” Well, no 1, it wasn’t. And number 2, why do they accept bulk shipments if they lose them all? They’re demanding proof of delivery, which I provided, but then they came back and said they needed *signed* proof of delivery, which eBay (where I shopped( doesn’t provide. How convenient, huh? If this wasn’t lost package no *8*, I wouldn’t bother. But this is just too absurd.